[26046] in resnet
Re: Spiceworks Help Desk System
daemon@ATHENA.MIT.EDU (Robert Wilson)
Tue Mar 15 12:47:37 2011
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Message-ID: <AANLkTiksMphcckD8GOFzboLk4J_v4eeVzVK0xh=grjnG@mail.gmail.com>
Date: Tue, 15 Mar 2011 12:45:10 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Robert Wilson <rwilson@MCCALLIE.ORG>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <69317191.220076.1300203772247.JavaMail.root@esslama.earlham.edu>
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We have used it for a year or so. We paid the ~$200 per year to hide the
ads. Hiding the adds doesn't make that space available on the web page.
grrrr. We dropped the software we used to manage inventory as a result.
We use it to help manage inventory and keep track of software installs and
reporting. We don't use the help desk portion yet.
One thing I've found valuable is the Spiceworks community.
Robert
On Tue, Mar 15, 2011 at 11:42 AM, Randall K. Kouns <kounsra@earlham.edu>wrote:
> Good to know about IT Direct....
>
> the install has a "web feel" but it scans from the computer you install on
> (Spiceworks)... wasn't bad but we are so subnetted that it was not clear
> that I was seeing everything on the asset side. and the right 1/8 of every
> screen was advertisements.
>
> Randy Kouns
> Earlham College
>
>
>
> ------------------------------
> *From: *"Jim Rizzo" <JRIZZO@PROVIDENCE.EDU>
>
> *To: *RESNET-L@LISTSERV.ND.EDU
> *Sent: *Tuesday, March 15, 2011 11:33:59 AM
> *Subject: *Re: Spiceworks Help Desk System
>
>
> Funny, their website didn't say anything about ads. Guess I'll rule that
> one out. It also looks like it's an application you have to install rather
> than being web based (which means it won't work on Macs).
>
> We're using SchoolDude IT Direct now and, while it's been pretty good, it's
> not customizable enough for our needs. The screen is so busy and there are
> too many quirks. We're looking to get rid of it, even though our Physical
> Plant is using Maintenance Direct. It's quite obvious that IT Direct was a
> direct port from Maintenance Direct, making it great as a facilities and
> resource management tool, but for ticket tracking, it's just not that great
> for how we use it.
>
> I don't think we can switch to one of the more expensive ones, so I'm
> looking at the cheap and free ones.
> --
> Jim Rizzo
> Helpdesk Manager
> Providence College Information Technology
> (401) 865-1277
> AIM: JRizzoPC
> http://itweb.providence.edu/helpdesk
> http://selfhelp.providence.edu
>
> Find us on Facebook!
> http://www.facebook.com/ProvCollHelpDesk
>
> *From: * "Randall K. Kouns" <kounsra@EARLHAM.EDU>
> Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
> Date: Tue, 15 Mar 2011 11:26:32 -0400
> To: Resnet Forum <RESNET-L@listserv.nd.edu>
> Subject: Re: [RESNET-L] Spiceworks Help Desk System
>
> I looked at it briefly... it's asset management piece had trouble going
> across my subnets (we are not AD.) Also to get rid of the advertisements I
> think you have to use the paid version.
>
> gave up and went back to RT until schooldude.com gets their federated id
> bugs worked out for the helpdesk software... we already use their asset
> management piece and we love it.
>
>
>
>
> Randy Kouns
> Manager User Services
> Earlham College
>
> ------------------------------
> *From: *"Jim Rizzo" <JRIZZO@providence.edu>
> *To: *RESNET-L@LISTSERV.ND.EDU
> *Sent: *Tuesday, March 15, 2011 11:17:35 AM
> *Subject: *Spiceworks Help Desk System
>
> I was just told about Spiceworks today. It's a free helpdesk ticketing
> system (among other things). Do any of you have experience with it? Maybe
> someone is currently using it? I'd like to learn more about if you can give
> me some information (or even a demo).
>
> Thanks,
> Jim
> --
> Jim Rizzo
> Helpdesk Manager
> Providence College Information Technology
> (401) 865-1277
> AIM: JRizzoPC
> http://itweb.providence.edu/helpdesk
> http://selfhelp.providence.edu
>
> Find us on Facebook!
> http://www.facebook.com/ProvCollHelpDesk
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
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> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
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>
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>
--
Robert Wilson, McCallie School, Chattanooga, TN
___________________________________________________
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We have used it for a year or so. We paid the ~$200 per year to hide the ad=
s. Hiding the adds doesn't make that space available on the web page. g=
rrrr. We dropped the software we used to manage inventory as a result.<div>
<br></div><div>We use it to help manage inventory and keep track of softwar=
e installs and reporting. We don't use the help desk portion yet.</div>=
<div><br></div><div>One thing I've found valuable is the Spiceworks com=
munity.=A0</div>
<div><br></div><div>Robert</div><div><br></div><div><br></div><div><br><br>=
<div class=3D"gmail_quote">On Tue, Mar 15, 2011 at 11:42 AM, Randall K. Kou=
ns <span dir=3D"ltr"><<a href=3D"mailto:kounsra@earlham.edu">kounsra@ear=
lham.edu</a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex;"><div><div style=3D"font-family:Times New Ro=
man;font-size:12pt;color:#000000">Good to know about IT Direct....<br><br>t=
he install has a "web feel" but it scans from the computer you in=
stall on (Spiceworks)... wasn't bad but we are so subnetted that it was=
not clear that I was seeing everything on the asset side. and the right 1/=
8 of every screen was advertisements.<br>
<br>Randy Kouns<br>Earlham College<br><br><br><br><hr><b>From: </b>"Ji=
m Rizzo" <<a href=3D"mailto:JRIZZO@PROVIDENCE.EDU" target=3D"_blank=
">JRIZZO@PROVIDENCE.EDU</a>><div class=3D"im"><br><b>To: </b><a href=3D"=
mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU=
</a><br>
</div><b>Sent: </b>Tuesday, March 15, 2011 11:33:59 AM<br><b>Subject: </b>R=
e: Spiceworks Help Desk System<div><div></div><div class=3D"h5"><br><br><di=
v><div><div>Funny, their website didn't say anything about ads. Guess I=
'll rule that one out. It also looks like it's an application you h=
ave to install rather than being web based (which means it won't work o=
n Macs).</div>
<div><br></div><div>We're using SchoolDude IT Direct now and, while it&=
#39;s been pretty good, it's not customizable enough for our needs. The=
screen is so busy and there are too many quirks. We're looking to get =
rid of it, even though our Physical Plant is using Maintenance Direct. It&#=
39;s quite obvious that IT Direct was a direct port from Maintenance Direct=
, making it great as a facilities and resource management tool, but for tic=
ket tracking, it's just not that great for how we use it.</div>
<div><br></div><div>I don't think we can switch to one of the more expe=
nsive ones, so I'm looking at the cheap and free ones.</div><div><div><=
div>--=A0</div><div>Jim Rizzo</div></div><div>Helpdesk Manager</div><div>
Providence College Information Technology</div><div><a href=3D"tel:%28401%2=
9%20865-1277" target=3D"_blank">(401) 865-1277</a></div><div>AIM: JRizzoPC<=
/div><div><a href=3D"http://itweb.providence.edu/helpdesk" target=3D"_blank=
">http://itweb.providence.edu/helpdesk</a></div>
<div><a href=3D"http://selfhelp.providence.edu" target=3D"_blank">http://se=
lfhelp.providence.edu</a></div><div><br></div><div>Find us on Facebook!</di=
v><div><a href=3D"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blan=
k">http://www.facebook.com/ProvCollHelpDesk</a></div>
</div></div></div><div><br></div><span><div style=3D"font-family:Calibri;fo=
nt-size:11pt;text-align:left;color:black;border-width:1pt medium medium;bor=
der-style:solid none none;border-color:rgb(181, 196, 223) -moz-use-text-col=
or -moz-use-text-color;padding:3pt 0in 0in">
<strong>From: </strong> "Randall K. Kouns" <<a href=3D"mailto:=
kounsra@EARLHAM.EDU" target=3D"_blank">kounsra@EARLHAM.EDU</a>><br><span=
style=3D"font-weight:bold">Reply-To: </span> Resnet Forum <<a href=3D"m=
ailto:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.nd.edu<=
/a>><br>
<span style=3D"font-weight:bold">Date: </span> Tue, 15 Mar 2011 11:26:32 -0=
400<br><span style=3D"font-weight:bold">To: </span> Resnet Forum <<a hre=
f=3D"mailto:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.n=
d.edu</a>><br>
<span style=3D"font-weight:bold">Subject: </span> Re: [RESNET-L] Spiceworks=
Help Desk System<br></div><div><br></div><div><div><div style=3D"font-fami=
ly:Times New Roman;font-size:12pt;color:rgb(0, 0, 0)">I looked at it briefl=
y... it's asset management piece had trouble going across my subnets (w=
e are not AD.)=A0 Also to get rid of the advertisements I think you have to=
use the paid version.<br>
<br>gave up and went back to RT until <a href=3D"http://schooldude.com" tar=
get=3D"_blank">schooldude.com</a> gets their federated id bugs worked out f=
or the helpdesk software... we already use their asset management piece and=
we love it.<br>
<br><br><br><br>Randy Kouns<br>Manager User Services<br>Earlham College<br>=
<br><hr><b>From: </b>"Jim Rizzo" <<a href=3D"mailto:JRIZZO@pro=
vidence.edu" target=3D"_blank">JRIZZO@providence.edu</a>><br><b>To: </b>=
<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LIST=
SERV.ND.EDU</a><br>
<b>Sent: </b>Tuesday, March 15, 2011 11:17:35 AM<br><b>Subject: </b>Spicewo=
rks Help Desk System<br><br><div><div><div>I was just told about Spiceworks=
today. It's a free helpdesk ticketing system (among other things). Do =
any of you have experience with it? Maybe someone is currently using it? I&=
#39;d like to learn more about if you can give me some information (or even=
a demo).</div>
<div><br></div><div>Thanks,</div><div>Jim</div><div><div><div>--=A0</div><d=
iv>Jim Rizzo</div></div><div>Helpdesk Manager</div><div>Providence College =
Information Technology</div><div><a href=3D"tel:%28401%29%20865-1277" targe=
t=3D"_blank">(401) 865-1277</a></div>
<div>AIM: JRizzoPC</div><div><a href=3D"http://itweb.providence.edu/helpdes=
k" target=3D"_blank">http://itweb.providence.edu/helpdesk</a></div><div><a =
href=3D"http://selfhelp.providence.edu" target=3D"_blank">http://selfhelp.p=
rovidence.edu</a></div>
<div><br></div><div>Find us on Facebook!</div><div><a href=3D"http://www.fa=
cebook.com/ProvCollHelpDesk" target=3D"_blank">http://www.facebook.com/Prov=
CollHelpDesk</a></div></div></div></div>___________________________________=
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</p></div></div></div></div><div><div></div><div class=3D"h5">
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uote></div><br><br clear=3D"all"><br>-- <br>Robert Wilson, McCallie School,=
Chattanooga, TN<br>
</div>
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