[26044] in resnet
Re: Spiceworks Help Desk System
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Tue Mar 15 11:34:17 2011
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Message-ID: <C9A4FE78.E7C9%jrizzo@providence.edu>
Date: Tue, 15 Mar 2011 11:33:59 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <1853638543.219795.1300202792412.JavaMail.root@esslama.earlham.edu>
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Funny, their website didn't say anything about ads. Guess I'll rule that on=
e out. It also looks like it's an application you have to install rather th=
an being web based (which means it won't work on Macs).
We're using SchoolDude IT Direct now and, while it's been pretty good, it's=
not customizable enough for our needs. The screen is so busy and there are=
too many quirks. We're looking to get rid of it, even though our Physical =
Plant is using Maintenance Direct. It's quite obvious that IT Direct was a =
direct port from Maintenance Direct, making it great as a facilities and re=
source management tool, but for ticket tracking, it's just not that great f=
or how we use it.
I don't think we can switch to one of the more expensive ones, so I'm looki=
ng at the cheap and free ones.
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
From: "Randall K. Kouns" <kounsra@EARLHAM.EDU<mailto:kounsra@EARLHAM.EDU>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Tue, 15 Mar 2011 11:26:32 -0400
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: Re: [RESNET-L] Spiceworks Help Desk System
I looked at it briefly... it's asset management piece had trouble going acr=
oss my subnets (we are not AD.) Also to get rid of the advertisements I th=
ink you have to use the paid version.
gave up and went back to RT until schooldude.com gets their federated id bu=
gs worked out for the helpdesk software... we already use their asset manag=
ement piece and we love it.
Randy Kouns
Manager User Services
Earlham College
________________________________
From: "Jim Rizzo" <JRIZZO@providence.edu<mailto:JRIZZO@providence.edu>>
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Sent: Tuesday, March 15, 2011 11:17:35 AM
Subject: Spiceworks Help Desk System
I was just told about Spiceworks today. It's a free helpdesk ticketing syst=
em (among other things). Do any of you have experience with it? Maybe someo=
ne is currently using it? I'd like to learn more about if you can give me s=
ome information (or even a demo).
Thanks,
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
___________________________________________________ You are subscribed to t=
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___________________________________________________ You are subscribed to t=
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--_000_C9A4FE78E7C9jrizzoprovidenceedu_
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<html><head></head><body style=3D"word-wrap: break-word; -webkit-nbsp-mode:=
space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-si=
ze: 14px; font-family: Calibri, sans-serif; "><div><div><div>Funny, their w=
ebsite didn't say anything about ads. Guess I'll rule that one out. It also=
looks like it's an application you have to install rather than being web b=
ased (which means it won't work on Macs).</div><div><br></div><div>We're us=
ing SchoolDude IT Direct now and, while it's been pretty good, it's not cus=
tomizable enough for our needs. The screen is so busy and there are too man=
y quirks. We're looking to get rid of it, even though our Physical Plant is=
using Maintenance Direct. It's quite obvious that IT Direct was a direct p=
ort from Maintenance Direct, making it great as a facilities and resource m=
anagement tool, but for ticket tracking, it's just not that great for how w=
e use it.</div><div><br></div><div>I don't think we can switch to one of th=
e more expensive ones, so I'm looking at the cheap and free ones.</div><div=
><div><div>-- </div><div>Jim Rizzo</div></div><div>Helpdesk Manager</d=
iv><div>Providence College Information Technology</div><div>(401) 865-1277<=
/div><div>AIM: JRizzoPC</div><div><a href=3D"http://itweb.providence.edu/he=
lpdesk">http://itweb.providence.edu/helpdesk</a></div><div><a href=3D"http:=
//selfhelp.providence.edu">http://selfhelp.providence.edu</a></div><div><br=
></div><div>Find us on Facebook!</div><div><a href=3D"http://www.facebook.c=
om/ProvCollHelpDesk">http://www.facebook.com/ProvCollHelpDesk</a></div></di=
v></div></div><div><br></div><span id=3D"OLK_SRC_BODY_SECTION"><div style=
=3D"font-family:Calibri; font-size:11pt; text-align:left; color:black; BORD=
ER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADD=
ING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RI=
GHT: medium none; PADDING-TOP: 3pt"><span style=3D"font-weight:bold">From: =
</span> "Randall K. Kouns" <<a href=3D"mailto:kounsra@EARLHAM.EDU">kouns=
ra@EARLHAM.EDU</a>><br><span style=3D"font-weight:bold">Reply-To: </span=
> Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@lis=
tserv.nd.edu</a>><br><span style=3D"font-weight:bold">Date: </span> Tue,=
15 Mar 2011 11:26:32 -0400<br><span style=3D"font-weight:bold">To: </span>=
Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@list=
serv.nd.edu</a>><br><span style=3D"font-weight:bold">Subject: </span> Re=
: [RESNET-L] Spiceworks Help Desk System<br></div><div><br></div><div><styl=
e type=3D"text/css">p { margin: 0; }</style><div><div style=3D"font-family:=
Times New Roman; font-size: 12pt; color: #000000">I looked at it briefly..=
. it's asset management piece had trouble going across my subnets (we are n=
ot AD.) Also to get rid of the advertisements I think you have to use=
the paid version.<br><br>gave up and went back to RT until schooldude.com =
gets their federated id bugs worked out for the helpdesk software... we alr=
eady use their asset management piece and we love it.<br><br><br><br><br>Ra=
ndy Kouns<br>Manager User Services<br>Earlham College<br><br><hr id=3D"zwch=
r"><b>From: </b>"Jim Rizzo" <<a href=3D"mailto:JRIZZO@providence.edu">JR=
IZZO@providence.edu</a>><br><b>To: </b><a href=3D"mailto:RESNET-L@LISTSE=
RV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br><b>Sent: </b>Tuesday, March 15, =
2011 11:17:35 AM<br><b>Subject: </b>Spiceworks Help Desk System<br><br><div=
><div><div>I was just told about Spiceworks today. It's a free helpdesk tic=
keting system (among other things). Do any of you have experience with it? =
Maybe someone is currently using it? I'd like to learn more about if you ca=
n give me some information (or even a demo).</div><div><br></div><div>Thank=
s,</div><div>Jim</div><div><div><div>-- </div><div>Jim Rizzo</div></di=
v><div>Helpdesk Manager</div><div>Providence College Information Technology=
</div><div>(401) 865-1277</div><div>AIM: JRizzoPC</div><div><a href=3D"http=
://itweb.providence.edu/helpdesk" target=3D"_blank">http://itweb.providence=
.edu/helpdesk</a></div><div><a href=3D"http://selfhelp.providence.edu" targ=
et=3D"_blank">http://selfhelp.providence.edu</a></div><div><br></div><div>F=
ind us on Facebook!</div><div><a href=3D"http://www.facebook.com/ProvCollHe=
lpDesk" target=3D"_blank">http://www.facebook.com/ProvCollHelpDesk</a></div=
></div></div></div>___________________________________________________
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