[26043] in resnet
Re: Spiceworks Help Desk System
daemon@ATHENA.MIT.EDU (Randall K. Kouns)
Tue Mar 15 11:28:20 2011
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Date: Tue, 15 Mar 2011 11:26:32 -0400
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From: "Randall K. Kouns" <kounsra@EARLHAM.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C9A4FB4F.E7C2%jrizzo@providence.edu>
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I looked at it briefly... it's asset management piece had trouble going across my subnets (we are not AD.) Also to get rid of the advertisements I think you have to use the paid version.
gave up and went back to RT until schooldude.com gets their federated id bugs worked out for the helpdesk software... we already use their asset management piece and we love it.
Randy Kouns
Manager User Services
Earlham College
----- Original Message -----
From: "Jim Rizzo" <JRIZZO@providence.edu>
To: RESNET-L@LISTSERV.ND.EDU
Sent: Tuesday, March 15, 2011 11:17:35 AM
Subject: Spiceworks Help Desk System
I was just told about Spiceworks today. It's a free helpdesk ticketing system (among other things). Do any of you have experience with it? Maybe someone is currently using it? I'd like to learn more about if you can give me some information (or even a demo).
Thanks,
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk ___________________________________________________ You are subscribed to the ResNet-L mailing list.
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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
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>I looked at it briefly... it's asset management piece had trouble going ac=
ross my subnets (we are not AD.) Also to get rid of the advertisement=
s I think you have to use the paid version.<br><br>gave up and went back to=
RT until schooldude.com gets their federated id bugs worked out for the he=
lpdesk software... we already use their asset management piece and we love =
it.<br><br><br><br><br>Randy Kouns<br>Manager User Services<br>Earlham Coll=
ege<br><br><hr id=3D"zwchr"><b>From: </b>"Jim Rizzo" <JRIZZO@providence.=
edu><br><b>To: </b>RESNET-L@LISTSERV.ND.EDU<br><b>Sent: </b>Tuesday, Mar=
ch 15, 2011 11:17:35 AM<br><b>Subject: </b>Spiceworks Help Desk System<br><=
br><div><div><div>I was just told about Spiceworks today. It's a free helpd=
esk ticketing system (among other things). Do any of you have experience wi=
th it? Maybe someone is currently using it? I'd like to learn more about if=
you can give me some information (or even a demo).</div><div><br></div><di=
v>Thanks,</div><div>Jim</div><div><div><div>-- </div><div>Jim Rizzo</d=
iv></div><div>Helpdesk Manager</div><div>Providence College Information Tec=
hnology</div><div>(401) 865-1277</div><div>AIM: JRizzoPC</div><div><a href=
=3D"http://itweb.providence.edu/helpdesk" target=3D"_blank">http://itweb.pr=
ovidence.edu/helpdesk</a></div><div><a href=3D"http://selfhelp.providence.e=
du" target=3D"_blank">http://selfhelp.providence.edu</a></div><div><br></di=
v><div>Find us on Facebook!</div><div><a href=3D"http://www.facebook.com/Pr=
ovCollHelpDesk" target=3D"_blank">http://www.facebook.com/ProvCollHelpDesk<=
/a></div></div></div></div>________________________________________________=
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