[25984] in resnet
Re: P2P File Sharing and Copyright Violations
daemon@ATHENA.MIT.EDU (Becca Hauge)
Wed Feb 23 08:37:43 2011
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Message-ID: <B3C0241889401F4AB97A55E980BABBA0D3D8005882@EXV01.wcu.edu>
Date: Wed, 23 Feb 2011 08:35:23 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Becca Hauge <rhauge@email.wcu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <F3F18953190F304C9ADF03C9360A56540766952744@MBX1.AD.UCSD.EDU>
1. What department is your campus DMCA agent in, and where does that dept get their funding from?
I am the campus DMCA agent and I work in IT with our Student Computing team. My team, however, gets their funding from our Residential Living (Housing). I work closely with our Department of Student Community Ethics (DSCE) which is part of Student Affairs.
2. Who is responsible for processing, following up on, and tracking copyright violations? Where does the funding come from?
I am also the one responsible for processing, following up on (as far as the IT end of the process), and tracking the violations. We do not get any special funding for this process at this time. Our DSCE has a fee that students pay per infringement ($50/song and $100 for everything else) and currently we do not see one penny of that money. In our process, I receive the notices to a DMCA email account we have created on campus, I locate the infringing student/machine and they are placed in a subnet on our campus network called the VOID. Once they are in the "VOID", they receive what we call the purple page if they try to access any pages outside of the campus network. This page tells them the next steps they need to take and that they are in violation of campus policy. The next step they are to take is to contact IT and we then verify that their machine is the infringing machine and they are then attached to that case. From there, the student will deal with the DSCE an!
d they are given their sanctions (monetary and otherwise). If it is a first offense they will be required to take an online exam on copyright infringement and must pass it with 85% or higher to have their full internet capabilities returned. If they fail, they have to wait for 48 hours before they can attempt the exam again. Second offense the student loses their full internet capabilities for 2 months from the date of the settlement with the DSCE along with other sanctions handed them by the DSCE. Third offense, the student loses their full internet capabilities for 1 semester from the date of settlement with the DSCE along with the other sanctions and the fourth offense they lose their full internet capabilities for 1 year from the date of settlement along with the other sanctions.
3. How long do you spend (on average) per copyright notice (identification, processing, follow up, and general administration)?
I will generally spend on average probably a minimum of 1-2 hours per notice with the entire process. It can be upwards of many hours if the student decides they wish to take the case to a judicial hearing in which case, I have to prep with the DSCE and gather all evidence and also attend a hearing. (in the past, my former boss had a judicial hearing that went from about 5pm to 1am so it really depends on the case for a hearing). For my job as a whole, my DMCA duties probably entail 80% of my work.
4. Are notices for students and employees handled differently, and/or by different people?
Up until recently, we didn't have but maybe one faculty/staff infringement a year but now we are seeing more and are currently developing a process and procedure of handling those. We are working with HR, Legal, and our Networking/Systems and Operations staff to make sure that all ends are covered. Right now I will be the designated person to handle the locating and notification to the employees supervisor along with HR. Then it will be the supervisor's responsibility and HR's responsibility to make sure that those cases are handled according to the appropriate policy.
5. Do you feel like your current infrastructure for handling these notices is appropriate/successful?
I have been working with the copyright cases for about 2 1/2 years now and have been making changes to the process on a regular basis. We also would like to see some things still change to make it more fluid of a process, but at the moment, yes, I feel that our current infrastructure is appropriate and successful for what we have at our fingertips. For us, the goal when we have an infringement and can link it to a student, it's about educating them on the DMCA and illegal file sharing. Right now the educational part of the process along with trying to get substantial information on our website about it is a major goal where this is concerned.
Please feel free to contact me if you would like more in depth information on how we handle our cases!
Becca
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Rebecca L. Hauge (Becca)
Student Computing Coordinator
Western Carolina University
Email: Becca@email.wcu.edu
Ph: 828.227.2638
"It is not in the stars to hold our destiny, but in ourselves." ~ William Shakespeare
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rose, Chuck
Sent: Tuesday, February 22, 2011 4:57 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: P2P File Sharing and Copyright Violations
Aloha everyone -
I am trying to evaluate how we support the processing of the 500-1200 copyright violation notices we get at UCSD each year.
Currently, I am the Manager for ResNet, the manager of our department's (Academic Computing and Media Services) Help Desk and am the campus DMCA agent. As the DMCA agent, I am the initial target for all copyright violation notices, but work with our campus Network Security group to identify users on campus wireless and VPN. This same group also processes any notices for employees. Pertaining to copyright notices, in addition to the more general responsibilities of the DMCA agent, I am also the one primarily responsible for making sure the following happens:
1. identifying the person responsible for the infraction 2. If it is a student, contacting the person with the appropriate information (somewhat automated notice).
3. Providing the appropriate follow up (for now, this consists of requiring the student to attend a group presentation, a personal security assessment of the person's computer, and in the cases of repeat violations, a brief meeting with me...in addition to any network blocking/unblocking that needs to be done).
4. Maintaining a database of sorts to track each of the notices/infringers.
On average, between my staff and I, we spend about 75 minutes per notice.
In essence, our current process is being funded partly by ResNet (Housing and Dining/campus tech fee) and partly by Academic Affairs. One of the things I am trying to identify is who should be paying for all of this (other than the agencies themselves....).
Could those of you know answer the following for me?
1. What department is your campus DMCA agent in, and where does that dept get their funding from?
2. Who is responsible for processing, following up on, and tracking copyright violations? Where does the funding come from?
3. How long do you spend (on average) per copyright notice (identification, processing, follow up, and general administration)?
4. Are notices for students and employees handled differently, and/or by different people?
5. Do you feel like your current infrastructure for handling these notices is appropriate/successful?
I feel like I am missing some questions, but I'm not sure what they are. Please feel free to add additional information.
I hope to present on this topic at the upcoming Student Technology Conference at Yale.
Thanks a lot!
Chuck Rose
UCSD
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