[25983] in resnet
Re: P2P File Sharing and Copyright Violations
daemon@ATHENA.MIT.EDU (Ben Fielden)
Tue Feb 22 20:04:22 2011
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=90e6ba6144448e6288049ce8a638
Message-ID: <AANLkTinav1T3FFsTFDewofT10p1NbcnN3+dOwATG9VUX@mail.gmail.com>
Date: Tue, 22 Feb 2011 20:02:27 -0500
Reply-To: fieldenb@gwu.edu
From: Ben Fielden <fieldenb@gwu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <F3F18953190F304C9ADF03C9360A56540766952744@MBX1.AD.UCSD.EDU>
--90e6ba6144448e6288049ce8a638
Content-Type: text/plain; charset=ISO-8859-1
1. What department is your campus DMCA agent in, and where does that dept
get their funding from?
> Division of IT - Customer Support Services. All of the funding is central
IT.
2. Who is responsible for processing, following up on, and tracking
copyright violations? Where does the funding come from?
>Myself as the manager of STS (the artist formerly known as ResNet). Though
I am not the actual agent, that honor belongs to one of our IT employees who
serves as one of a few folks that run point on legal matters alongside our
OGC. Though recently thats been delegated to a staffer who wanted to get
some experience doing scripting for automation.
3. How long do you spend (on average) per copyright notice (identification,
processing, follow up, and general administration)?
>Hard to judge, but not very long at all. In our splunk system we drop in
the IP and timerange, get an username, send that user an automated e-mail
with the actual notice as an attachment and record that contact as an
interaction in our system. The longest time is waiting for splunk to finish
running its queries, and occasionally using some human analysis to decide
which of two users it is. I then just drop the number of DMCA notices into
my weekly metrics that I report for tier-1/2 student support.
4. Are notices for students and employees handled differently, and/or by
different people?
>We have two class B segments, 128.164 and 161.254 we have for the most part
kept students to the 161 range and everything else to the 128 range. This
lets us pretty easily identify what is student and what isn't. Our InfoSec
group (also within DivIT) processes these with the assistance of HR and the
supervisor of the employee.
5. Do you feel like your current infrastructure for handling these notices
is appropriate/successful?
>Definitely successful in that it requires very minimal effort on our part.
We do our education, notification of policies, notification of legal
alternatives separately as part of other initiatives for user education
(alongside anti-phishing, safety/security, where to get help, etc). I only
know of one set of subpoenas that made our school paper, and I don't believe
they came of anything.
--
Ben Fielden
Manager of Technical Support
Student Technology Services
Division of Information Technology
http://it.gwu.edu/sts
202-994-2597
Division of Information Technology staff members will NEVER ask for your
password!
On Tue, Feb 22, 2011 at 4:57 PM, Rose, Chuck <crose@ucsd.edu> wrote:
> Aloha everyone -
>
> I am trying to evaluate how we support the processing of the 500-1200
> copyright violation notices we get at UCSD each year.
>
> Currently, I am the Manager for ResNet, the manager of our department's
> (Academic Computing and Media Services) Help Desk and am the campus DMCA
> agent. As the DMCA agent, I am the initial target for all copyright
> violation notices, but work with our campus Network Security group to
> identify users on campus wireless and VPN. This same group also processes
> any notices for employees. Pertaining to copyright notices, in addition to
> the more general responsibilities of the DMCA agent, I am also the one
> primarily responsible for making sure the following happens:
>
> 1. identifying the person responsible for the infraction
> 2. If it is a student, contacting the person with the appropriate
> information (somewhat automated notice).
> 3. Providing the appropriate follow up (for now, this consists of requiring
> the student to attend a group presentation, a personal security assessment
> of the person's computer, and in the cases of repeat violations, a brief
> meeting with me...in addition to any network blocking/unblocking that needs
> to be done).
> 4. Maintaining a database of sorts to track each of the notices/infringers.
>
> On average, between my staff and I, we spend about 75 minutes per notice.
>
> In essence, our current process is being funded partly by ResNet (Housing
> and Dining/campus tech fee) and partly by Academic Affairs. One of the
> things I am trying to identify is who should be paying for all of this
> (other than the agencies themselves....).
>
>
> Could those of you know answer the following for me?
>
> 1. What department is your campus DMCA agent in, and where does that dept
> get their funding from?
>
> 2. Who is responsible for processing, following up on, and tracking
> copyright violations? Where does the funding come from?
>
> 3. How long do you spend (on average) per copyright notice (identification,
> processing, follow up, and general administration)?
>
> 4. Are notices for students and employees handled differently, and/or by
> different people?
>
> 5. Do you feel like your current infrastructure for handling these notices
> is appropriate/successful?
>
>
> I feel like I am missing some questions, but I'm not sure what they are.
> Please feel free to add additional information.
>
> I hope to present on this topic at the upcoming Student Technology
> Conference at Yale.
>
> Thanks a lot!
>
> Chuck Rose
> UCSD
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--90e6ba6144448e6288049ce8a638
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
<meta charset=3D"utf-8"><span class=3D"Apple-style-span" style=3D"border-co=
llapse: collapse; font-family: arial, sans-serif; font-size: 13px; ">1. Wha=
t department is your campus DMCA agent in, and where does that dept get the=
ir funding from?</span><div>
<span class=3D"Apple-style-span" style=3D"border-collapse: collapse; font-f=
amily: arial, sans-serif; font-size: 13px; ">> Division of IT - Customer=
Support Services. All of the funding is central IT.<br><br>2. Who is respo=
nsible for processing, following up on, and tracking copyright violations? =
Where does the funding come from?</span></div>
<div><span class=3D"Apple-style-span" style=3D"border-collapse: collapse; f=
ont-family: arial, sans-serif; font-size: 13px; ">>Myself as the manager=
of STS (the artist formerly known as ResNet). Though I am not the actual a=
gent, that honor belongs to one of our IT employees who serves as one of a =
few folks that run point on legal matters alongside our OGC. Though recentl=
y thats been delegated to a staffer who wanted to get some experience doing=
scripting for automation.<br>
<br>3. How long do you spend (on average) per copyright notice (identificat=
ion, processing, follow up, and general administration)?<br>>Hard to jud=
ge, but not very long at all. In our splunk system we drop in the IP and ti=
merange, get an username, send that user an automated e-mail with the actua=
l notice as an attachment and record that contact as an interaction in our =
system. The longest time is waiting for splunk to finish running its querie=
s, =A0and occasionally using some human analysis to decide which of two use=
rs it is. I then just drop the number of DMCA notices into my weekly metric=
s that I report for tier-1/2 student support.</span></div>
<div><span class=3D"Apple-style-span" style=3D"border-collapse: collapse; f=
ont-family: arial, sans-serif; font-size: 13px; "><br></span></div><div><sp=
an class=3D"Apple-style-span" style=3D"border-collapse: collapse; font-fami=
ly: arial, sans-serif; font-size: 13px; "><br>
4. Are notices for students and employees handled differently, and/or by di=
fferent people?</span></div><div><span class=3D"Apple-style-span" style=3D"=
border-collapse: collapse; font-family: arial, sans-serif; font-size: 13px;=
">>We have two class B segments, 128.164 and 161.254 we have for the mo=
st part kept students to the 161 range and everything else to the 128 range=
. This lets us pretty easily identify what is student and what isn't. O=
ur InfoSec group (also within DivIT) processes these with the assistance of=
HR and the supervisor of the employee.<br>
<br>5. Do you feel like your current infrastructure for handling these noti=
ces is appropriate/successful?</span></div><div><font class=3D"Apple-style-=
span" face=3D"arial, sans-serif"><span class=3D"Apple-style-span" style=3D"=
border-collapse: collapse;">>Definitely successful in that it requires v=
ery minimal effort on our part. We do our education, notification of polici=
es, notification of legal alternatives separately as part of other initiati=
ves for user education (alongside anti-phishing, safety/security, where to =
get help, etc). I only know of one set of=A0subpoenas that made our school =
paper, and I don't believe they came of anything.=A0</span><br clear=3D=
"all">
</font><div><br></div><div>--</div>Ben Fielden<div><div>Manager of Technica=
l Support</div><div>Student Technology Services</div><div>Division of Infor=
mation Technology</div><div><a href=3D"http://it.gwu.edu/sts" target=3D"_bl=
ank">http://it.gwu.edu/sts</a></div>
</div><div>202-994-2597</div><div><br></div><div><span style=3D"font-family=
:arial, sans-serif;font-size:13px;border-collapse:collapse">Division of Inf=
ormation Technology staff members will=A0<font color=3D"#222222">NEVER ask =
for your=A0</font>password!</span></div>
<br>
<br><br><div class=3D"gmail_quote">On Tue, Feb 22, 2011 at 4:57 PM, Rose, C=
huck <span dir=3D"ltr"><<a href=3D"mailto:crose@ucsd.edu">crose@ucsd.edu=
</a>></span> wrote:<br><blockquote class=3D"gmail_quote" style=3D"margin=
:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Aloha everyone -<br>
<br>
I am trying to evaluate how we support the processing of the 500-1200 copyr=
ight violation notices we get at UCSD each year.<br>
<br>
Currently, I am the Manager for ResNet, the manager of our department's=
(Academic Computing and Media Services) Help Desk and am the campus DMCA a=
gent. As the DMCA agent, I am the initial target for all copyright violatio=
n notices, but work with our campus Network Security group to identify user=
s on campus wireless and VPN. This same group also processes any notices fo=
r employees. Pertaining to copyright notices, in addition to the more gener=
al responsibilities of the DMCA agent, I am also the one primarily responsi=
ble for making sure the following happens:<br>
<br>
1. identifying the person responsible for the infraction<br>
2. If it is a student, contacting the person with the appropriate informati=
on (somewhat automated notice).<br>
3. Providing the appropriate follow up (for now, this consists of requiring=
the student to attend a group presentation, a personal security assessment=
of the person's computer, and in the cases of repeat violations, a bri=
ef meeting with me...in addition to any network blocking/unblocking that ne=
eds to be done).<br>
4. Maintaining a database of sorts to track each of the notices/infringers.=
<br>
<br>
On average, between my staff and I, we spend about 75 minutes per notice.<b=
r>
<br>
In essence, our current process is being funded partly by ResNet (Housing a=
nd Dining/campus tech fee) and partly by Academic Affairs. One of the thing=
s I am trying to identify is who should be paying for all of this (other th=
an the agencies themselves....).<br>
<br>
<br>
Could those of you know answer the following for me?<br>
<br>
1. What department is your campus DMCA agent in, and where does that dept g=
et their funding from?<br>
<br>
2. Who is responsible for processing, following up on, and tracking copyrig=
ht violations? Where does the funding come from?<br>
<br>
3. How long do you spend (on average) per copyright notice (identification,=
processing, follow up, and general administration)?<br>
<br>
4. Are notices for students and employees handled differently, and/or by di=
fferent people?<br>
<br>
5. Do you feel like your current infrastructure for handling these notices =
is appropriate/successful?<br>
<br>
<br>
I feel like I am missing some questions, but I'm not sure what they are=
. Please feel free to add additional information.<br>
<br>
I hope to present on this topic at the upcoming Student Technology Conferen=
ce at Yale.<br>
<br>
Thanks a lot!<br>
<br>
Chuck Rose<br>
UCSD<br>
<br>
___________________________________________________<br>
You are subscribed to the ResNet-L mailing list.<br>
<br>
To subscribe, unsubscribe or search the archives,<br>
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
___________________________________________________<br>
</blockquote></div><br></div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--90e6ba6144448e6288049ce8a638--
