[25970] in resnet
Re: Outage Notification Systems
daemon@ATHENA.MIT.EDU (Denise Moser)
Thu Feb 17 17:54:12 2011
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Message-ID: <9E08B9238407BE4BB3758776E3C48F56364C711AF4@ICE-MBX-1.ice.nd.edu>
Date: Thu, 17 Feb 2011 17:52:25 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Denise Moser <moser@ND.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <4D5D23C8.8090701@wheatonma.edu>
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We have been using Twitter (twitter.com/oithelpdesk) to post unscheduled se=
rvice outage information for a year or so now. These posts are done by ful=
l time Help Desk staff whenever a service outage is reported and confirmed =
for a service that is widely used. The posts simultaneously appear on the =
department web page (oit.nd.edu), the Help Desk Facebook page, and the camp=
us portal. Because many users follow us and configure for SMS notification=
, we try to limit the Twitter posts to service outages and status updates, =
or time sensitive notifications.
This has been working quite well and greatly reduced the time & effort prev=
iously required for email notifications and creation of static web pages. =
Often by the time we completed those tasks the problem was resolved.
Denise
**************************************************
Denise Moser, Help Desk Manager
UNIVERSITY OF NOTRE DAME
Office of Information Technologies
128 DeBartolo Hall
Notre Dame, IN 46556
Phone: 574-631-7978
FAX: 574-631-9883
email: moser@nd.edu<mailto:moser@nd.edu>
**************************************************
A lot of people want to serve God, but only in an advisory capacity.
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Steve Hes=
s
Sent: Thursday, February 17, 2011 8:34 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Outage Notification Systems
We've been asked to investigate more real-time reporting of network outages=
or maintenance. Our VP has heard from some schools using Twitter or Faceb=
ook for such things. For those schools using these services: are your post=
ings to these services automated (if so how) or are you using fleshware to =
post? For others, what are you using that you find works well?
Steve
--
-----------------------------
Steve Hess
Network Administrator
Wheaton College
Phone: 508-286-3404
Fax: 508-286-8270
-----------------------------
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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link=3Dblue vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>=
<span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1=
F497D'>We have been using Twitter (twitter.com/oithelpdesk) to post unsched=
uled service outage information for a year or so now. These posts are=
done by full time Help Desk staff whenever a service outage is reported an=
d confirmed for a service that is widely used. The posts simultaneous=
ly appear on the department web page (oit.nd.edu), the Help Desk Facebook p=
age, and the campus portal. Because many users follow us and configur=
e for SMS notification, we try to limit the Twitter posts to service outage=
s and status updates, or time sensitive notifications.<o:p></o:p></span></p=
><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri"=
,"sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNorm=
al><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color=
:#1F497D'>This has been working quite well and greatly reduced the time &am=
p; effort previously required for email notifications and creation of stati=
c web pages. Often by the time we completed those tasks the problem w=
as resolved. <o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p=
> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0p=
t;font-family:"Calibri","sans-serif";color:#1F497D'>Denise<o:p></o:p></span=
></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Cali=
bri","sans-serif";color:#1F497D'>******************************************=
********<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size=
:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Denise Moser, Hel=
p Desk Manager<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fon=
t-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>UNIVERSITY =
OF NOTRE DAME<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font=
-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Office of In=
formation Technologies<o:p></o:p></span></p><p class=3DMsoNormal><span styl=
e=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>128=
DeBartolo Hall<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fo=
nt-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Notre Dame=
, IN 46556<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Phone:&nb=
sp; 574-631-7978<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>FAX: =
; 574-631-9883<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fon=
t-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>email: =
; <a href=3D"mailto:moser@nd.edu"><span style=3D'color:blue'>moser@nd.edu</=
span></a><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-siz=
e:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>****************=
**********************************<o:p></o:p></span></p><p class=3DMsoNorma=
l><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:=
#1F497D'>A lot of people want to serve God, but only in an advisory capacit=
y.</span><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"=
;color:#1F497D'><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p>&nbs=
p;</o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fon=
t-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>=
<p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",=
"sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style=3D'=
border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p cl=
ass=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sa=
ns-serif";color:windowtext'>From:</span></b><span style=3D'font-size:10.0pt=
;font-family:"Tahoma","sans-serif";color:windowtext'> Resnet Forum [mailto:=
RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Steve Hess<br><b>Sent:</b> Th=
ursday, February 17, 2011 8:34 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br=
><b>Subject:</b> Outage Notification Systems<o:p></o:p></span></p></div></d=
iv><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span sty=
le=3D'font-family:"Arial","sans-serif"'>We've been asked to investigate mor=
e real-time reporting of network outages or maintenance. Our VP has h=
eard from some schools using Twitter or Facebook for such things. For=
those schools using these services: are your postings to these services au=
tomated (if so how) or are you using fleshware to post? For others, w=
hat are you using that you find works well? <br><br>Steve<br><br></sp=
an><o:p></o:p></p><pre>-- <o:p></o:p></pre><pre>---------------------------=
--<o:p></o:p></pre><pre>Steve Hess<o:p></o:p></pre><pre>Network Administrat=
or<o:p></o:p></pre><pre>Wheaton College<o:p></o:p></pre><pre>Phone: 508-286=
-3404<o:p></o:p></pre><pre>Fax: 508-286-8270<o:p></o:p></pre><pre>---------=
--------------------<o:p></o:p></pre><p class=3DMsoNormal><span style=3D'co=
lor:windowtext'>___________________________________________________ You are=
subscribed to the ResNet-L mailing list. <o:p></o:p></span></p><p><span st=
yle=3D'color:windowtext'>To subscribe, unsubscribe or search the archives, =
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LIST=
SERV.ND.EDU/archives/resnet-l.html</a> ____________________________________=
_______________ <o:p></o:p></span></p></div></body></html>=
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
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