[25971] in resnet
Re: Outage Notification Systems
daemon@ATHENA.MIT.EDU (Sandy Verhoef)
Fri Feb 18 10:34:04 2011
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Message-ID: <56FFE475BC71CD4E984A5F7285548C0A0F344637@Messenger10.central.edu>
Date: Fri, 18 Feb 2011 14:16:53 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Sandy Verhoef <VERHOEFS@central.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9E08B9238407BE4BB3758776E3C48F56364C711AF4@ICE-MBX-1.ice.nd.edu>
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Sadly, I know bits and pieces of both Facebook and Twitter; and am attempti=
ng to increase my knowledge of how and when to use these programs.
As background, I manage our Help Center and do training for faculty and sta=
ff. Recently, I was asked by a staff member to hold a training on both of t=
hese; however, different ones thought that would encourage staff to use the=
se programs during work time. So my questions are:
1. Who uses this on your campus?
2. How do you have this set up?
3. How did you implement this?
4. Any other pertinent knowledge?
Thanks much in advance.
Sandra Verhoef
IT Services
Computer Help Center
Software Training and Support Specialist
641.628.7692
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Denise Mo=
ser
Sent: Thursday, February 17, 2011 4:52 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Outage Notification Systems
We have been using Twitter (twitter.com/oithelpdesk) to post unscheduled se=
rvice outage information for a year or so now. These posts are done by ful=
l time Help Desk staff whenever a service outage is reported and confirmed =
for a service that is widely used. The posts simultaneously appear on the =
department web page (oit.nd.edu), the Help Desk Facebook page, and the camp=
us portal. Because many users follow us and configure for SMS notification=
, we try to limit the Twitter posts to service outages and status updates, =
or time sensitive notifications.
This has been working quite well and greatly reduced the time & effort prev=
iously required for email notifications and creation of static web pages. =
Often by the time we completed those tasks the problem was resolved.
Denise
**************************************************
Denise Moser, Help Desk Manager
UNIVERSITY OF NOTRE DAME
Office of Information Technologies
128 DeBartolo Hall
Notre Dame, IN 46556
Phone: 574-631-7978
FAX: 574-631-9883
email: moser@nd.edu<mailto:moser@nd.edu>
**************************************************
A lot of people want to serve God, but only in an advisory capacity.
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Steve Hes=
s
Sent: Thursday, February 17, 2011 8:34 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Outage Notification Systems
We've been asked to investigate more real-time reporting of network outages=
or maintenance. Our VP has heard from some schools using Twitter or Faceb=
ook for such things. For those schools using these services: are your post=
ings to these services automated (if so how) or are you using fleshware to =
post? For others, what are you using that you find works well?
Steve
--
-----------------------------
Steve Hess
Network Administrator
Wheaton College
Phone: 508-286-3404
Fax: 508-286-8270
-----------------------------
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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To subscribe, unsubscribe or search the archives,
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<div class=3D"WordSection1">
<p class=3D"MsoNormal">Sadly, I know bits and pieces of both Facebook and T=
witter; and am attempting to increase my knowledge of how and when to use t=
hese programs.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">As background, I manage our Help Center and do train=
ing for faculty and staff. Recently, I was asked by a staff member to hold =
a training on both of these; however, different ones thought that would enc=
ourage staff to use these programs
during work time. So my questions are:<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><![if !supportLists]><span style=3D"mso-list:Ignore">1.<span style=
=3D"font:7.0pt "Times New Roman""> &=
nbsp;
</span></span><![endif]>Who uses this on your campus?<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><![if !supportLists]><span style=3D"mso-list:Ignore">2.<span style=
=3D"font:7.0pt "Times New Roman""> &=
nbsp;
</span></span><![endif]>How do you have this set up?<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><![if !supportLists]><span style=3D"mso-list:Ignore">3.<span style=
=3D"font:7.0pt "Times New Roman""> &=
nbsp;
</span></span><![endif]>How did you implement this?<o:p></o:p></p>
<p class=3D"MsoListParagraph" style=3D"text-indent:-.25in;mso-list:l0 level=
1 lfo1"><![if !supportLists]><span style=3D"mso-list:Ignore">4.<span style=
=3D"font:7.0pt "Times New Roman""> &=
nbsp;
</span></span><![endif]>Any other pertinent knowledge?<o:p></o:p></p>
<p class=3D"MsoListParagraph"><o:p> </o:p></p>
<p class=3D"MsoNormal">Thanks much in advance.<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<div>
<p class=3D"MsoNormal"><b><i><span style=3D"font-size:11.0pt;font-family:&q=
uot;Copperplate Gothic Light","sans-serif";color:#17365D">Sa=
ndra Verhoef<o:p></o:p></span></i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-size:11.0pt;font-family:&q=
uot;Copperplate Gothic Light","sans-serif";color:#17365D">IT=
Services<o:p></o:p></span></i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-size:11.0pt;font-family:&q=
uot;Copperplate Gothic Light","sans-serif";color:#17365D">Co=
mputer Help Center<o:p></o:p></span></i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-size:11.0pt;font-family:&q=
uot;Copperplate Gothic Light","sans-serif";color:#17365D">So=
ftware Training and Support Specialist<o:p></o:p></span></i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-size:11.0pt;font-family:&q=
uot;Copperplate Gothic Light","sans-serif";color:#17365D">64=
1.628.7692<o:p></o:p></span></i></b></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><b><span style=3D"font-si=
ze:10.0pt;font-family:"Tahoma","sans-serif";color:windo=
wtext">From:</span></b><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:windowtext"> Resnet Forum [mailto:R=
ESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Denise Moser<br>
<b>Sent:</b> Thursday, February 17, 2011 4:52 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Outage Notification Systems<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><o:p> </o:p></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">We have been using Twitter (twitter.com/oithelpdesk) to post unscheduled =
service outage information for a year or so now. These posts
are done by full time Help Desk staff whenever a service outage is reporte=
d and confirmed for a service that is widely used. The posts simultan=
eously appear on the department web page (oit.nd.edu), the Help Desk Facebo=
ok page, and the campus portal. Because
many users follow us and configure for SMS notification, we try to limit t=
he Twitter posts to service outages and status updates, or time sensitive n=
otifications.<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">This has been working quite well and greatly reduced the time & effor=
t previously required for email notifications and creation of
static web pages. Often by the time we completed those tasks the pro=
blem was resolved.
<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">Denise<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">**************************************************<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">Denise Moser, Help Desk Manager<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">UNIVERSITY OF NOTRE DAME<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">Office of Information Technologies<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">128 DeBartolo Hall<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">Notre Dame, IN 46556<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">Phone: 574-631-7978<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">FAX: 574-631-9883<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">email:
<a href=3D"mailto:moser@nd.edu">moser@nd.edu</a><o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">**************************************************<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
">A lot of people want to serve God, but only in an advisory capacity.<o:p>=
</o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
"><o:p> </o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><b><span style=3D"font-si=
ze:10.0pt;font-family:"Tahoma","sans-serif";color:windo=
wtext">From:</span></b><span style=3D"font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:windowtext"> Resnet Forum [mailto:R=
ESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Steve Hess<br>
<b>Sent:</b> Thursday, February 17, 2011 8:34 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Outage Notification Systems<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><o:p> </o:p></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:0in;margin-right:0in;mar=
gin-bottom:12.0pt;margin-left:.5in">
<span style=3D"font-family:"Arial","sans-serif"">We've =
been asked to investigate more real-time reporting of network outages or ma=
intenance. Our VP has heard from some schools using Twitter or Facebo=
ok for such things. For those schools using these services:
are your postings to these services automated (if so how) or are you using=
fleshware to post? For others, what are you using that you find work=
s well?
<br>
<br>
Steve</span><o:p></o:p></p>
<pre style=3D"margin-left:.5in">-- <o:p></o:p></pre>
<pre style=3D"margin-left:.5in">-----------------------------<o:p></o:p></p=
re>
<pre style=3D"margin-left:.5in">Steve Hess<o:p></o:p></pre>
<pre style=3D"margin-left:.5in">Network Administrator<o:p></o:p></pre>
<pre style=3D"margin-left:.5in">Wheaton College<o:p></o:p></pre>
<pre style=3D"margin-left:.5in">Phone: 508-286-3404<o:p></o:p></pre>
<pre style=3D"margin-left:.5in">Fax: 508-286-8270<o:p></o:p></pre>
<pre style=3D"margin-left:.5in">-----------------------------<o:p></o:p></p=
re>
<p class=3D"MsoNormal" style=3D"margin-left:.5in"><span style=3D"color:wind=
owtext">___________________________________________________ You are subscri=
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<a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.N=
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_________
<o:p></o:p></span></p>
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<p style=3D"margin-left:.5in">To subscribe, unsubscribe or search the archi=
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