[25823] in resnet
Re: Language Request
daemon@ATHENA.MIT.EDU (Christopher Hickernell)
Tue Jan 25 08:41:37 2011
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Date: Tue, 25 Jan 2011 08:39:35 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Christopher Hickernell <chickernell@clarion.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B200E6A934F8B447B0195136BFD34F1101283C2E@HF-EXCH1.ums.psu.edu>
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This is what we use. We are a "light repair" shop. We do not open computer
cases for any reason and we do not format harddrives/install OS's.
Clarion University ResNet Support Center
Computer Repair/Support Request and Release Form
Service Authorization and Terms of Use
I, _________________________, give the Clarion University ("CU") ResNet
support center permission to work on my personal computer in my absence.
This CU Repair/Cleaning service is a "Best-Effort" service provided by the
CU ResNet Support Center to its customers at no cost. I understand that the
CU ResNet Support Center cannot guarantee a solution to the problems the
personal computer is exhibiting, and I hold CU Resnet Support Center, staff
members, Clarion University, and its employees harmless in the event that
further damage occurs as a result of the attempt to remedy existing issues
with my personal computer. The CU Resnet Support Center cannot guarantee a
date or time when the personal computer will be available for pickup, and
will contact me when the personal computer is ready.
The CU Resnet Support Center staff will store the PC in the CU ResNet
Support Center Office until the service is completed. The CU ResNet
Support Center makes no guarantees or estimates as to when the equipment
will be ready for pickup. If the CU ResNet Support Center cannot resolve
your specific problem, we may refer you to a list of vendors who may be able
to assist for a fee. There is no charge for the services provided by the
CU ResNet Support Center. This service is provided to assist students with
their technology needs.
Since your equipment is not University owned, all equipment must be picked
up by the owner within 14 days of being notified by phone or email of
completion. The CU ResNet Support Center will contact the owner of the
system with a warning 24 hours before disposal. When picking up any
equipment the owner must show their valid Clarion ID. Any equipment not
picked up within the 14 day period will be considered abandoned.
NO WARRANTIES: TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CLARION
UNIVERSITY ("CU"), NOR ANY PERSON, EITHER EXPRESSLY OR IMPLICITLY, WARRANTS
ANY ASPECT OF THIS SERVICE, INCLUDING ANY OUTPUT OR RESULTS OF THIS SERVICE.
THIS SERVICE IS BEING PROVIDED "AS IS", WITHOUT ANY WARRANTY OF ANY TYPE OR
NATURE, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
AND ANY WARRANTY THAT THIS SERVICE IS FREE FROM DEFECTS.
ASSUMPTION OF RISK: THE RISK OF ANY AND ALL LOSS, DAMAGE, OR UNSATISFACTORY
PERFORMANCE OF THIS SERVICE RESTS WITH YOU AS THE USER. TO THE EXTENT
PERMITTED BY LAW, NEITHER CU, NOR ANY PERSON EITHER EXPRESSLY OR IMPLICITLY,
MAKES ANY REPRESENTATION OR WARRANTY REGARDING THE APPROPRIATENESS OF THE
USE, OUTPUT, OR RESULTS OF THE USE OF THIS SERVICE IN TERMS OF ITS
CORRECTNESS, ACCURACY, RELIABILITY, BEING CURRENT OR OTHERWISE. NOR DO THEY
HAVE ANY OBLIGATION TO CORRECT ERRORS, MAKE CHANGES, SUPPORT THIS SERVICE,
DISTRIBUTE UPDATES, OR PROVIDE NOTIFICATION OF ANY ERROR OR DEFECT, KNOWN OR
UNKNOWN. IF YOU RELY UPON THIS SERVICE, YOU DO SO AT YOUR OWN RISK, AND YOU
ASSUME THE RESPONSIBILITY FOR THE RESULTS. SHOULD THIS SERVICE PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL LOSSES, INCLUDING, BUT NOT LIMITED TO,
ANY NECESSARY SERVICING, REPAIR OR CORRECTION OF ANY PROPERTY INVOLVED.
DISCLAIMER: IN NO EVENT, UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN
WRITING, SHALL CU, OR ANY PERSON BE LIABLE FOR ANY LOSS, EXPENSE OR DAMAGE,
OF ANY TYPE OR NATURE ARISING OUT OF THE USE OF THIS SERVICE, INCLUDING, BUT
NOT LIMITED TO, CLAIMS, SUITS OR CAUSES OF ACTION INVOLVING ALLEGED
INFRINGEMENT OF COPYRIGHTS, PATENTS, TRADEMARKS, TRADE SECRETS, OR UNFAIR
COMPETITION.
INDEMNIFICATION: TO THE EXTEND PERMITTED BY LAW THROUGH THIS LICENSE, YOU,
THE LICENSEE, AGREE TO INDEMNIFY AND HOLD HARMLESS CU, ITS OFFICIALS AND
EMPLOYEES, AND ANY PERSON FROM AND AGAINST ALL CLAIMS, LIABILITIES, LOSSES,
CAUSES OF ACTION, DAMAGES, JUDGMENTS, AND EXPENSES, INCLUDING THE REASONABLE
COST OF ATTORNEYS' FEES AND COURT COSTS, FOR INJURIES OR DAMAGES TO THE
PERSON OR PROPERTY OF THIRD PARTIES, INCLUDING, WITHOUT LIMITATIONS,
CONSEQUENTIAL DAMAGES AND ECONOMIC LOSSES, THAT ARISE OUT OF OR IN
CONNECTION WITH YOUR USE OF THIS SERVICE, ITS OUTPUT, OR ANY ACCOMPANYING
DOCUMENTATION.
I agree to leave my computer with the CU ResNet Support Center. I
acknowledge that I am responsible for backing up my data prior to releasing
the computer to the CU ResNet Support Center. I have read the Computer
Repair/Support Request and Release Form and agree to the Terms of Use.
Customer Signature/Drop-Off Date
_____________________________________________________
Receiving Tech Signature / Date: _______________________
____________________________________________________________________________
___________________
Receipt Information
I, ________________________, agree that the aforementioned PC which was
worked on Clarion University ResNet Support Center has been returned to my
sole possession.
Customer Signature/Receipt Date
_____________________________________________________
Receipt Tech Signature / Date: _______________________
Call Ticket Number: __________
Thank You,
Christopher Hickernell, MCSE, A+, Network+, Security+
Network Support Specialist, ResNet Support Center Manager
Clarion University of Pennsylvania
Center for Computing Services
G-13 Still Hall |Clarion, PA 16214
814.393.2218
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Curling,
Sean
Sent: Monday, January 24, 2011 2:08 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Language Request
Penn State is in the process of reviewing the indemnification language we
use on forms that we have students sign before we touch their computers.
Currently the language covers the issue of data loss but does not discuss
any other area, such as hardware failure. Given the critical view students
have of their computers and the litigious society in which we live, we are
striving to make sure we provide the level of service that is expected but
protect the University from unfounded legal action. I would appreciate any
sharing of language that other schools use on the same types of forms they
have students sign for normal trouble shooting as well as more complex
actions such as formats and rebuilds.
Sincerely,
Sean Curling
Sean M. W. Curling
Manager of Information Technology Services
Auxiliary and Business Services
The Pennsylvania State University
(814) 863-2336
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNoSpacing>This is =
what we use. We are a “light repair” shop. We do not =
open computer cases for any reason and we do not format =
harddrives/install OS’s.<o:p></o:p></p><p class=3DMsoNoSpacing =
align=3Dcenter =
style=3D'text-align:center'><b><o:p> </o:p></b></p><p =
class=3DMsoNoSpacing align=3Dcenter =
style=3D'text-align:center'><b><o:p> </o:p></b></p><p =
class=3DMsoNoSpacing align=3Dcenter =
style=3D'text-align:center'><b>Clarion University ResNet Support =
Center<o:p></o:p></b></p><p class=3DMsoNoSpacing align=3Dcenter =
style=3D'text-align:center'><b>Computer Repair/Support Request and =
Release Form<o:p></o:p></b></p><p =
class=3DMsoNoSpacing><o:p> </o:p></p><p =
class=3DMsoNoSpacing><b><span =
style=3D'background:silver;mso-highlight:silver'>Service =
Authorization and Terms of Use<o:p></o:p></span></b></p><p =
class=3DMsoNoSpacing><o:p> </o:p></p><p class=3DMsoNoSpacing><span =
style=3D'color:black'>I, _________________________, give the Clarion =
University (“CU”) ResNet support center permission to work =
on my personal computer in my absence. This CU Repair/Cleaning =
service is a “Best-Effort” service provided by the CU ResNet =
Support Center to its customers at no cost. I understand that the =
CU ResNet Support Center cannot guarantee a solution to the problems the =
personal computer is exhibiting, and I hold CU Resnet Support Center, =
staff members, Clarion University, and its employees harmless in the =
event that further damage occurs as a result of the attempt to remedy =
existing issues with my personal computer. The CU Resnet Support =
Center cannot guarantee a date or time when the personal computer will =
be available for pickup, and will contact me when the personal computer =
is ready.<o:p></o:p></span></p><p class=3DMsoNoSpacing><span =
style=3D'color:black'><o:p> </o:p></span></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span style=3D'color:black'>The CU Resnet =
Support Center staff will store the PC in the CU ResNet Support Center =
Office until the service is completed. </span> The CU ResNet =
Support Center makes no guarantees or estimates as to when the equipment =
will be ready for pickup. If the CU ResNet Support Center cannot =
resolve your specific problem, we may refer you to a list of vendors who =
may be able to assist for a fee. There is no charge for the =
services provided by the CU ResNet Support Center. This service is =
provided to assist students with their technology =
needs.<o:p></o:p></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><span =
style=3D'font-size:8.0pt'><o:p> </o:p></span></p><p =
class=3DMsoNormal style=3D'text-autospace:none'>Since your equipment is =
not University owned, all equipment must be picked up by the owner =
within <b>14 days </b>of being notified by phone or email of completion. =
The CU ResNet Support Center will contact the owner of the system with a =
warning <b>24 hours </b>before disposal. <b>When picking up any =
equipment the owner must show their valid Clarion ID</b>. Any equipment =
not picked up within the 14 day period will be considered =
abandoned.<o:p></o:p></p><p class=3DMsoNoSpacing><o:p> </o:p></p><p =
class=3DMsoNoSpacing><b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'>NO=
WARRANTIES:</span></b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'> =
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CLARION UNIVERSITY =
("CU"), NOR ANY PERSON, EITHER EXPRESSLY OR IMPLICITLY, =
WARRANTS ANY ASPECT OF THIS SERVICE, INCLUDING ANY OUTPUT OR RESULTS OF =
THIS SERVICE. THIS SERVICE IS BEING PROVIDED "AS IS", WITHOUT =
ANY WARRANTY OF ANY TYPE OR NATURE, EITHER EXPRESSED OR IMPLIED, =
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY =
AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY THAT THIS SERVICE =
IS FREE FROM DEFECTS.<o:p></o:p></span></p><p class=3DMsoNoSpacing><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'><o=
:p> </o:p></span></p><p class=3DMsoNoSpacing><b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'>AS=
SUMPTION OF RISK:</span></b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'> =
THE RISK OF ANY AND ALL LOSS, DAMAGE, OR UNSATISFACTORY PERFORMANCE OF =
THIS SERVICE RESTS WITH YOU AS THE USER. TO THE EXTENT PERMITTED BY LAW, =
NEITHER CU, NOR ANY PERSON EITHER EXPRESSLY OR IMPLICITLY, MAKES ANY =
REPRESENTATION OR WARRANTY REGARDING THE APPROPRIATENESS OF THE USE, =
OUTPUT, OR RESULTS OF THE USE OF THIS SERVICE IN TERMS OF ITS =
CORRECTNESS, ACCURACY, RELIABILITY, BEING CURRENT OR OTHERWISE. NOR DO =
THEY HAVE ANY OBLIGATION TO CORRECT ERRORS, MAKE CHANGES, SUPPORT THIS =
SERVICE, DISTRIBUTE UPDATES, OR PROVIDE NOTIFICATION OF ANY ERROR OR =
DEFECT, KNOWN OR UNKNOWN. IF YOU RELY UPON THIS SERVICE, YOU DO SO AT =
YOUR OWN RISK, AND YOU ASSUME THE RESPONSIBILITY FOR THE RESULTS. SHOULD =
THIS SERVICE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL LOSSES, =
INCLUDING, BUT NOT LIMITED TO, ANY NECESSARY SERVICING, REPAIR OR =
CORRECTION OF ANY PROPERTY INVOLVED. <o:p></o:p></span></p><p =
class=3DMsoNoSpacing><o:p> </o:p></p><p =
class=3DMsoNoSpacing><b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'>DI=
SCLAIMER:</span></b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'> =
IN NO EVENT, UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING, =
SHALL CU, OR ANY PERSON BE LIABLE FOR ANY LOSS, EXPENSE OR DAMAGE, OF =
ANY TYPE OR NATURE ARISING OUT OF THE USE OF THIS SERVICE, INCLUDING, =
BUT NOT LIMITED TO, CLAIMS, SUITS OR CAUSES OF ACTION INVOLVING ALLEGED =
INFRINGEMENT OF COPYRIGHTS, PATENTS, TRADEMARKS, TRADE SECRETS, OR =
UNFAIR COMPETITION. <o:p></o:p></span></p><p =
class=3DMsoNoSpacing><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'><o=
:p> </o:p></span></p><p class=3DMsoNoSpacing><b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'>IN=
DEMNIFICATION:</span></b><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'> =
TO THE EXTEND PERMITTED BY LAW THROUGH THIS LICENSE, YOU, THE LICENSEE, =
AGREE TO INDEMNIFY AND HOLD HARMLESS CU, ITS OFFICIALS AND EMPLOYEES, =
AND ANY PERSON FROM AND AGAINST ALL CLAIMS, LIABILITIES, LOSSES, CAUSES =
OF ACTION, DAMAGES, JUDGMENTS, AND EXPENSES, INCLUDING THE REASONABLE =
COST OF ATTORNEYS’ FEES AND COURT COSTS, FOR INJURIES OR DAMAGES =
TO THE PERSON OR PROPERTY OF THIRD PARTIES, INCLUDING, WITHOUT =
LIMITATIONS, CONSEQUENTIAL DAMAGES AND ECONOMIC LOSSES, THAT ARISE OUT =
OF OR IN CONNECTION WITH YOUR USE OF THIS SERVICE, ITS OUTPUT, OR ANY =
ACCOMPANYING DOCUMENTATION.<o:p></o:p></span></p><p =
class=3DMsoNoSpacing><span =
style=3D'font-size:7.5pt;font-family:"Arial","sans-serif";color:black'><o=
:p> </o:p></span></p><p class=3DMsoNoSpacing>I agree to leave my =
computer with the CU ResNet Support Center. I acknowledge that I am =
responsible for backing up my data prior to releasing the computer to =
the CU ResNet Support Center. I have read the Computer =
Repair/Support Request and Release Form and agree to the Terms of =
Use.<o:p></o:p></p><p class=3DMsoNoSpacing><br>Customer =
Signature/Drop-Off Date =
_____________________________________________________ &n=
bsp; &nb=
sp; =
<o:p></o:p></p><p class=3DMsoNoSpacing><span =
style=3D'font-size:8.0pt'><o:p> </o:p></span></p><p =
class=3DMsoNoSpacing>Receiving Tech Signature / Date: =
_______________________ &n=
bsp; &nb=
sp; =
<o:p></o:p></p><p =
class=3DMsoNoSpacing>____________________________________________________=
___________________________________________<o:p></o:p></p><p =
class=3DMsoNoSpacing><b><span =
style=3D'background:silver;mso-highlight:silver'>Receipt =
Information<o:p></o:p></span></b></p><p =
class=3DMsoNoSpacing><o:p> </o:p></p><p class=3DMsoNoSpacing><span =
style=3D'color:black'>I, ________________________, agree that the =
aforementioned PC which was worked on Clarion University ResNet Support =
Center has been returned to my sole possession.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'text-autospace:none'><b><o:p> </o:p></b></p><p =
class=3DMsoNoSpacing>Customer Signature/Receipt Date =
_____________________________________________________ &n=
bsp; &nb=
sp; &nbs=
p; <o:p></o:p></p><p class=3DMsoNormal =
style=3D'text-autospace:none'><o:p> </o:p></p><p =
class=3DMsoNoSpacing>Receipt Tech Signature / Date: =
_______________________ &n=
bsp; Call Ticket =
Number: __________<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><div><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Thank =
You,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><b><span style=3D'color:#1F497D'>Christopher =
Hickernell, MCSE, A+, Network+, Security+<o:p></o:p></span></b></p><p =
class=3DMsoNormal><i><span style=3D'color:#1F497D'>Network Support =
Specialist, ResNet Support Center Manager<o:p></o:p></span></i></p><p =
class=3DMsoNormal><b><span style=3D'color:#1F497D'>Clarion University of =
Pennsylvania<o:p></o:p></span></b></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>Center for Computing =
Services<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>G-13 Still Hall |Clarion, PA =
16214<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>814.393.2218<o:p></o:p></span></p></div><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of =
</b>Curling, Sean<br><b>Sent:</b> Monday, January 24, 2011 2:08 =
PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Language =
Request<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Penn State =
is in the process of reviewing the indemnification language we use on =
forms that we have students sign before we touch their computers. =
Currently the language covers the issue of data loss but does not =
discuss any other area, such as hardware failure. Given the =
critical view students have of their computers and the litigious society =
in which we live, we are striving to make sure we provide the level of =
service that is expected but protect the University from unfounded legal =
action. I would appreciate any sharing of language that other =
schools use on the same types of forms they have students sign for =
normal trouble shooting as well as more complex actions such as formats =
and rebuilds.<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>Sincerely,<o:p></o:p></p><p class=3DMsoNormal>Sean =
Curling<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>Sean M. W. Curling<o:p></o:p></p><p =
class=3DMsoNormal>Manager of Information Technology =
Services<o:p></o:p></p><p class=3DMsoNormal>Auxiliary and Business =
Services<o:p></o:p></p><p class=3DMsoNormal>The Pennsylvania State =
University<o:p></o:p></p><p class=3DMsoNormal>(814) =
863-2336<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times New =
Roman","serif"'>___________________________________________________ You =
are subscribed to the ResNet-L mailing list. <o:p></o:p></span></p><p>To =
subscribe, unsubscribe or search the archives, go to =
http://LISTSERV.ND.EDU/archives/resnet-l.html =
___________________________________________________ =
<o:p></o:p></p></div></body></html>=
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