[25822] in resnet
Re: Language Request
daemon@ATHENA.MIT.EDU (Benjamin Fielden)
Mon Jan 24 17:09:32 2011
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Message-ID: <AANLkTikubU73h399YgUg9n1V6YMa8OfDATKKMzUGJMyc@mail.gmail.com>
Date: Mon, 24 Jan 2011 17:09:05 -0500
Reply-To: fieldenb@GWU.EDU
From: Benjamin Fielden <fieldenb@GWU.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B3C0241889401F4AB97A55E980BABBA0CBDCB8D0EF@EXV01.wcu.edu>
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For the good of the order:
Student Technology Services (STS) offers computer support for current GW
students. GW students who live on campus and use ResNet agree to abide by
the ResNet Code of Conduct. All GW students must adhere to the University=
=92s
Code of Conduct for Users of Computing Systems and Services as well as othe=
r
applicable University rules and regulations.
The Terms and Conditions for STS Hardware Support are as follows:
1. Student Technology Services (STS) assumes responsibility for the
physical security of your computer while it is in our possession.
2. STS is not responsible for any lost documents or software that may
result from servicing your computer. It is the user=92s responsibilit=
y to
backup all data prior to leaving a computer with STS.
3. Support is available on a first-come, first-served basis; there
will be no exceptions. Fees may apply for services performed by
STS. For a
listing of service fees, please visit the STS website at
http://it.gwu.edu/sts. Payment for service is due prior to release o=
f
the computer to the user.
4. STS can estimate, but cannot guarantee how long it will take our
technicians to service your computer. If you need to retrieve
your computer
before repairs are complete (at your own risk), you can retrieve your
computer during STS Walk-in Hours of Operation, Monday =96 Friday fro=
m 9:00
a.m. =96 5:00 p.m. Please call in advance to notify STS that you
will pick up
your un-repaired computer.
5. STS staff will make all reasonable efforts to repair your computer=
;
however there may be circumstances under which repair is not
feasible or is
impossible. STS staff will explain the findings that support this
determination so that the user can make an informed decision regardin=
g
repair options.
6. In order for STS staff to access your machine, users must provide
STS with the administrative and user logon passwords that are used to=
log
onto the machine.
7. Standard procedures include, but are not limited to the following
steps:
1. Configure computer settings to connect to the University
network.
2. If necessary, uninstall existing anti-virus software to
facilitate the installation of University-provided Symantec Anti-V=
irus
software for virus removal.
3. Install recommended spyware removal software in order to remove
any malware on the machine.
4. Recover operating system with licensed recovery disk provided t=
o
you by your computer=92s manufacturer. Please bring these
disks with you when
you drop off your computer to STS.
8. If we determine that complete reinstallation of the operating
system is necessary to repair the machine, you must provide STS with =
the
licensed operating system CD and product key or we cannot perform the
reinstallation. Product keys and installation disks for licensed
software,
including Microsoft Office, must also be provided by the user.
9. STS is authorized by a select number of manufacturers to perform
limited warranty service; for warranty service for other brands
of computers
or for out-of-warranty service, the user will be encouraged to
contact the
manufacturer of the computer.
10. In order to process hardware warranty claims, this agreement
authorizes STS to provide the manufacturer with the name of the
computer=92s
owner, whether it is the user or another party.
11. When STS has completed repairs on your computer or determined tha=
t
repair is not possible, we will notify you by phone and/or e-mail to =
pick
the computer up from our office.
12. While a computer is being serviced, STS is required to report any
illegal activity apparent on the computer to the proper authorities.
13. STS offers a one-time, free virus cleaning for GW students.
Subsequent service of any nature will be subject to fees. For informa=
tion
about how to keep your computer secure, as well as fees for
service, please
visit the STS Website at http://it.gwu.edu/sts.
14. Users are required to present a valid photo ID (GWorld card,
Driver=92s License etc.) to drop off or to pick up a computer. STS =
will
issue a Claim Receipt for each computer received by our office.
The user,
and no other individual, must present the Claim Receipt in order
to pick up
their computer. STS staff will not return a computer to a user witho=
ut
valid ID and the STS Claim Receipt. In limited situations, STS may ac=
cept
two forms of valid photo identification as a substitute if the
Claim Receipt
is unavailable.
15. STS is only able to discuss the details of computer repairs with
the user and no other party.
16. In cases where STS backs up data from a computer, STS will retain
this data in a secure manner for a period of up to 1 month. If a user=
has
not contacted STS to retrieve data during this period, the data will =
be
deleted. STS will not back-up copyrighted material.
17. STS cannot provide long term storage for computers. If a user doe=
s
not retrieve a computer for a period greater than two weeks
after work has
been completed, a $1/day storage fee will be assessed. If the
user fails to
retrieve the computer for an extended period of time, this fee will b=
e
charged to the user=92s student account. After a period of three year=
s the
machine will be disposed of at the user=92s expense.
Your signature on this form indicates that you understand and agree to
these terms.
--
Ben Fielden
Manager of Technology Support
Student Technology Services
Division of Information Technology
http://it.gwu.edu/sts
202-994-2597
Division of Information Technology staff members will NEVER ask for your
password!
On Mon, Jan 24, 2011 at 5:05 PM, Becca Hauge <rhauge@email.wcu.edu> wrote:
> We have tried to cover all aspects of what we could see as potential
> problems here at Western Carolina University and this is what the back si=
de
> of our disclaimer form covers:
>
>
>
> *Disclaimer *The WCU Division of IT will take reasonable and appropriate
> care of University faculty, staff, and student computers while they are
> under our care. It is the sole responsibility of the customer to backup a=
ny
> data including email, programs, music, photographs, video content, etc. t=
hat
> is on the computer *BEFORE *it is brought in for repair. The Division of
> IT is not responsible for any loss of data that may be on the computer wh=
en
> it is brought in for repair. The Division of IT is not responsible if, at
> any time during the repair, the data on the hard disk or other digital me=
dia
> is altered, deleted, or in any way modified.
>
>
>
> *Who We Serve *The Division of IT is an authorized warranty repair shop
> for Apple Computers and Dell Computers purchased through the Western
> Carolina University Student Computing and Personal Purchases Program. The
> Division of IT serves Western Carolina University faculty, staff, and
> current students. The Division of IT is an Authorized Apple Service Provi=
der
> and a Dell Warranty Parts Direct Self-Maintainer. Self-Maintainer denotes
> that we can only service hardware purchased through the Western Carolina
> Student Computing Program. We cannot service Dell computers purchased fro=
m
> any 3rd party including www.dell.com, Best-Buy, or Wal-Mart at no charge.
> The fee for Warranty Assistance on Dell computers purchased outside of th=
e
> Western Carolina Student Computing and Personal Purchases Program is $50.=
00.
> Any brand of computer that is not under warranty will be repaired at a co=
st
> of $55.00 an hour plus cost of parts. A repair estimate can be performed =
for
> a $25.00 fee. For all computers NOT purchased through the WCU purchasing
> program brought in for repair, a non-refundable $25.00 estimate fee will =
be
> charged. If the Division of IT performs the repair service the estimate f=
ee
> will be deducted from the final bill.
>
>
>
> *Factory Software *All computers purchased from a vendor come with
> preloaded software and a Certificate of Authenticity (COA). This COA give=
s
> you a license to use the operating system that came with your computer ON=
LY.
> If your software needs to be reloaded, the Division of IT will install th=
e
> factory software that originally came with your computer, if available. T=
he
> customer is responsible for any operating systems that were upgraded or n=
ot
> installed from the factory. The Division of IT will not provide COA=92s, =
CD
> Keys, or Product ID=92s if they are lost or missing. It is solely the
> customer=92s responsibility to have their COAs, CD Keys, or Product IDs
> available at the time of repair. The Division of IT will NOT install copi=
es
> of software. All software must be in its original authentic form.
>
>
>
> *Manufacturer Limited Warranty *For further information regarding your
> manufacturer=92s warranty please see your Dell or Apple Documentation. Th=
e
> Division of IT only serves as a warranty repair facility for Dell and App=
le.
> If you do not own a Dell or Apple computer, please consult your
> documentation to find the nearest warranty repair facility for your
> equipment. The Division of IT will not perform hardware service on a
> computer that is covered by a warranty provided by other than Dell or App=
le
> because any work performed could render that warranty void.
>
>
>
> *The Division of IT Labor Warranty *Labor performed by the Division of IT
> will come with a 30 DAY warranty from the time the repair is completed. I=
f
> there is a defect of workmanship for repairs done by the Division of IT w=
e
> will correct the defect, at no extra cost to the customer if the computer=
is
> returned within the 30 day period. Customers must provide dated invoice, =
and
> said invoice must be within the 30 day period, for work to be redone unde=
r
> our Labor Warranty.
>
>
>
> *Computer Return and Storage *The Division of IT does not have the abilit=
y
> to dispose of computing equipment or store it for extended periods of tim=
e.
> Once the Division of IT has completed work on equipment the owner will be
> contacted for pickup via the information provided on this form. The custo=
mer
> then has 90 days to pick up the equipment. If after 90 days the equipment
> has not been returned to the owner it will become property of Western
> Carolina University and will not be returned to the customer.
>
>
>
> So far we haven=92t had any major issues. We had to recently add the
> Computer Return and Storage bit to our disclaimer because we=92ve had a s=
tint
> of students abandoning their machines and our campus Police no longer tak=
e
> them in as lost property.
>
>
>
> Sincerely,
>
>
>
> Becca
>
> *--*
>
> *Rebecca L. Hauge (Becca)*
>
> *Student Computing Coordinator*
>
> *Western Carolina University*
>
> *Email: Becca@email.wcu.edu*
>
> *Ph: 828.227.2638*
>
>
>
> *=93It is not in the stars to hold our destiny, but in ourselves.=94 ~ Wi=
lliam
> Shakespeare*
>
>
>
>
>
>
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Cur=
ling,
> Sean
> *Sent:* Monday, January 24, 2011 2:08 PM
>
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* Language Request
>
>
>
> Penn State is in the process of reviewing the indemnification language we
> use on forms that we have students sign before we touch their computers.
> Currently the language covers the issue of data loss but does not discuss
> any other area, such as hardware failure. Given the critical view studen=
ts
> have of their computers and the litigious society in which we live, we ar=
e
> striving to make sure we provide the level of service that is expected bu=
t
> protect the University from unfounded legal action. I would appreciate a=
ny
> sharing of language that other schools use on the same types of forms the=
y
> have students sign for normal trouble shooting as well as more complex
> actions such as formats and rebuilds.
>
>
>
> Sincerely,
>
> Sean Curling
>
>
>
> Sean M. W. Curling
>
> Manager of Information Technology Services
>
> Auxiliary and Business Services
>
> The Pennsylvania State University
>
> (814) 863-2336
>
>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
>
> ___________________________________________________ You are subscribed t=
o
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--90e6ba613b4c266c51049a9ed9fc
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For the good of the order:<div><br></div><div><p style=3D"font-family: '=
;Times New Roman'; font-size: medium; "><font size=3D"2" face=3D"Times =
New Roman">Student Technology Services (STS) offers computer support for cu=
rrent GW students. GW students who live on campus and use ResNet agree to a=
bide by the ResNet Code of Conduct. All GW students must adhere to the Univ=
ersity=92s Code of Conduct for Users of Computing Systems and Services as w=
ell as other applicable University rules and regulations.=A0</font>=A0<br>
=A0<br></p><p style=3D"font-family: 'Times New Roman'; font-size: m=
edium; "><font size=3D"2" face=3D"Times New Roman">The Terms and Conditions=
for STS Hardware Support are as follows:</font>=A0<br>=A0<br></p><ul style=
=3D"font-family: 'Times New Roman'; font-size: medium; ">
<ol type=3D"I"><li><font size=3D"2" face=3D"Times New Roman">Student Techno=
logy Services (STS) assumes responsibility for the physical security of you=
r computer while it is in our possession.</font></li><li><font size=3D"2" f=
ace=3D"Times New Roman">STS is not responsible for any lost documents or so=
ftware that may result from servicing your computer. It is the user=92s res=
ponsibility to backup all data prior to leaving a computer with STS.</font>=
</li>
<li><font size=3D"2" face=3D"Times New Roman">Support is available on a fir=
st-come, first-served basis; there will be no exceptions.=A0 Fees may apply=
for services performed by STS.=A0 For a listing of service fees, please vi=
sit the STS website at=A0<a href=3D"http://it.gwu.edu/sts" target=3D"_blank=
">http://it.gwu.edu/sts</a>.=A0 Payment for service is due prior to release=
of the computer to the user.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">STS can estimate, but cannot =
guarantee how long it will take our technicians to service your computer.=
=A0 If you need to retrieve your computer before repairs are complete (at y=
our own risk), you can retrieve your computer during STS Walk-in Hours of O=
peration, Monday =96 Friday from 9:00 a.m. =96 5:00 p.m.=A0 Please call in =
advance to notify STS that you will pick up your un-repaired computer.</fon=
t></li>
<li><font size=3D"2" face=3D"Times New Roman">STS staff will make all reaso=
nable efforts to repair your computer; however there may be circumstances u=
nder which repair is not feasible or is impossible.=A0 STS staff will expla=
in the findings that support this determination so that the user can make a=
n informed decision regarding repair options.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">In order for STS staff to acc=
ess your machine, users must provide STS with the administrative and user l=
ogon passwords that are used to log onto the machine.</font></li><li><font =
size=3D"2" face=3D"Times New Roman">Standard procedures include, but are no=
t limited to the following steps:</font></li>
<ol type=3D"a"><li><font size=3D"2" face=3D"Times New Roman">Configure comp=
uter settings to connect to the University network.</font></li><li><font si=
ze=3D"2" face=3D"Times New Roman">If necessary, uninstall existing anti-vir=
us software to facilitate the installation of University-provided Symantec =
Anti-Virus software for virus removal.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">Install recommended spyware r=
emoval software in order to remove any malware on the machine.</font></li><=
li><font size=3D"2" face=3D"Times New Roman">Recover operating system with =
licensed recovery disk provided to you by your computer=92s manufacturer.=
=A0 Please bring these disks with you when you drop off your computer to ST=
S.</font></li>
</ol><li><font size=3D"2" face=3D"Times New Roman">If we determine that com=
plete reinstallation of the operating system is necessary to repair the mac=
hine, you must provide STS with the licensed operating system CD and produc=
t key or we cannot perform the reinstallation. Product keys and installatio=
n disks for licensed software, including Microsoft Office, must also be pro=
vided by the user.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">STS is authorized by a select=
number of manufacturers to perform limited warranty service; for warranty =
service for other brands of computers or for out-of-warranty service, the u=
ser will be encouraged to contact the manufacturer of the computer.</font><=
/li>
<li><font size=3D"2" face=3D"Times New Roman">In order to process hardware =
warranty claims, this agreement authorizes STS to provide the manufacturer =
with the name of the computer=92s owner, whether it is the user or another =
party.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">When STS has completed repair=
s on your computer or determined that repair is not possible, we will notif=
y you by phone and/or e-mail to pick the computer up from our office.</font=
></li>
<li><font size=3D"2" face=3D"Times New Roman">While a computer is being ser=
viced, STS is required to report any illegal activity apparent on the compu=
ter to the proper authorities.</font></li><li><font size=3D"2" face=3D"Time=
s New Roman">STS offers a one-time, free virus cleaning for GW students.=A0=
Subsequent service of any nature will be subject to fees. For information =
about how to keep your computer secure, as well as fees for service, please=
visit the STS Website at=A0<a href=3D"http://it.gwu.edu/sts" target=3D"_bl=
ank">http://it.gwu.edu/sts</a>.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">Users are required to present=
a valid photo ID (GWorld card, Driver=92s License etc.) to drop off or to =
pick up a computer.=A0=A0 STS will issue a Claim Receipt for each computer =
received by our office.=A0 The user, and no other individual, must present =
the Claim Receipt in order to pick up their computer.=A0 STS staff will not=
return a computer to a user without valid ID and the STS Claim Receipt. In=
limited situations, STS may accept two forms of valid photo identification=
as a substitute if the Claim Receipt is unavailable.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">STS is only able to discuss t=
he details of computer repairs with the user and no other party.</font></li=
><li><font size=3D"2" face=3D"Times New Roman">In cases where STS backs up =
data from a computer, STS will retain this data in a secure manner for a pe=
riod of up to 1 month. If a user has not contacted STS to retrieve data dur=
ing this period, the data will be deleted.=A0 STS will not back-up copyrigh=
ted material.</font></li>
<li><font size=3D"2" face=3D"Times New Roman">STS cannot provide long term =
storage for computers. If a user does not retrieve a computer for a period =
greater than two weeks after work has been completed, a $1/day storage fee =
will be assessed. If the user fails to retrieve the computer for an extende=
d period of time, this fee will be charged to the user=92s student account.=
After a period of three years the machine will be disposed of at the user=
=92s expense.</font></li>
</ol></ul><span class=3D"Apple-style-span" style=3D"font-family: 'Times=
New Roman'; font-size: medium; ">=A0</span>Your signature on this form=
indicates that you understand and agree to these terms.<div><br></div><div=
>--</div>
Ben Fielden<div><div>Manager of Technology Support</div><div>Student Techno=
logy Services</div><div>Division of Information Technology</div><div><a hre=
f=3D"http://it.gwu.edu/sts" target=3D"_blank">http://it.gwu.edu/sts</a></di=
v>
</div><div>202-994-2597</div><div><br></div><div><span style=3D"font-family=
:arial, sans-serif;font-size:13px;border-collapse:collapse">Division of Inf=
ormation Technology staff members will=A0<font color=3D"#222222">NEVER ask =
for your=A0</font>password!</span></div>
<br>
<br><br><div class=3D"gmail_quote">On Mon, Jan 24, 2011 at 5:05 PM, Becca H=
auge <span dir=3D"ltr"><<a href=3D"mailto:rhauge@email.wcu.edu">rhauge@e=
mail.wcu.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quote" sty=
le=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple"><div><p class=3D"MsoNorm=
al"><span style=3D"color:#1F497D">We have tried to cover all aspects of wha=
t we could see as potential problems here at Western Carolina University an=
d this is what the back side of our disclaimer form covers:</span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">=A0</span></p><p class=
=3D"MsoNormal"><b><span style=3D"font-size:8.0pt">Disclaimer </span></b><sp=
an style=3D"font-size:8.0pt">The WCU Division of IT will take reasonable an=
d appropriate care of University faculty, staff, and student computers whil=
e they are under our care. It is the sole responsibility of the customer to=
backup any data including email, programs, music, photographs, video conte=
nt, etc. that is on the computer <b>BEFORE </b>it is brought in for repair.=
The Division of IT is not responsible for any loss of data that may be on =
the computer when it is brought in for repair. The Division of IT is not re=
sponsible if, at any time during the repair, the data on the hard disk or o=
ther digital media is altered, deleted, or in any way modified.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt">=A0</span></p><p cla=
ss=3D"MsoNormal"><b><span style=3D"font-size:8.0pt">Who We Serve </span></b=
><span style=3D"font-size:8.0pt">The Division of IT is an authorized warran=
ty repair shop for Apple Computers and Dell Computers purchased through the=
Western Carolina University Student Computing and Personal Purchases Progr=
am. The Division of IT serves Western Carolina University faculty, staff, a=
nd current students. The Division of IT is an Authorized Apple Service Prov=
ider and a Dell Warranty Parts Direct Self-Maintainer. Self-Maintainer deno=
tes that we can only service hardware purchased through the Western Carolin=
a Student Computing Program. We cannot service Dell computers purchased fro=
m any 3rd party including <a href=3D"http://www.dell.com" target=3D"_blank"=
>www.dell.com</a>, Best-Buy, or Wal-Mart at no charge. The fee for Warranty=
Assistance on Dell computers purchased outside of the Western Carolina Stu=
dent Computing and Personal Purchases Program is $50.00. Any brand of compu=
ter that is not under warranty will be repaired at a cost of $55.00 an hour=
plus cost of parts. A repair estimate can be performed for a $25.00 fee. F=
or all computers NOT purchased through the WCU purchasing program brought i=
n for repair, a non-refundable $25.00 estimate fee will be charged. If the =
Division of IT performs the repair service the estimate fee will be deducte=
d from the final bill.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt">=A0</span></p><p cla=
ss=3D"MsoNormal"><b><span style=3D"font-size:8.0pt">Factory Software </span=
></b><span style=3D"font-size:8.0pt">All computers purchased from a vendor =
come with preloaded software and a Certificate of Authenticity (COA). This =
COA gives you a license to use the operating system that came with your com=
puter ONLY. If your software needs to be reloaded, the Division of IT will =
install the factory software that originally came with your computer, if av=
ailable. The customer is responsible for any operating systems that were up=
graded or not installed from the factory. The Division of IT will not provi=
de COA=92s, CD Keys, or Product ID=92s if they are lost or missing. It is s=
olely the customer=92s responsibility to have their COAs, CD Keys, or Produ=
ct IDs available at the time of repair. The Division of IT will NOT install=
copies of software. All software must be in its original authentic form. <=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt">=A0</span></p><p cla=
ss=3D"MsoNormal"><b><span style=3D"font-size:8.0pt">Manufacturer Limited Wa=
rranty </span></b><span style=3D"font-size:8.0pt">For further information r=
egarding your manufacturer=92s warranty please see your Dell or Apple Docum=
entation. The Division of IT only serves as a warranty repair facility for =
Dell and Apple. If you do not own a Dell or Apple computer, please consult =
your documentation to find the nearest warranty repair facility for your eq=
uipment. The Division of IT will not perform hardware service on a computer=
that is covered by a warranty provided by other than Dell or Apple because=
any work performed could render that warranty void.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt">=A0</span></p><p cla=
ss=3D"MsoNormal"><b><span style=3D"font-size:8.0pt">The Division of IT Labo=
r Warranty </span></b><span style=3D"font-size:8.0pt">Labor performed by th=
e Division of IT will come with a 30 DAY warranty from the time the repair =
is completed. If there is a defect of workmanship for repairs done by the D=
ivision of IT we will correct the defect, at no extra cost to the customer =
if the computer is returned within the 30 day period. Customers must provid=
e dated invoice, and said invoice must be within the 30 day period, for wor=
k to be redone under our Labor Warranty.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:8.0pt">=A0</span></p><p cla=
ss=3D"MsoNormal"><b><span style=3D"font-size:8.0pt">Computer Return and Sto=
rage </span></b><span style=3D"font-size:8.0pt">The Division of IT does not=
have the ability to dispose of computing equipment or store it for extende=
d periods of time. Once the Division of IT has completed work on equipment =
the owner will be contacted for pickup via the information provided on this=
form. The customer then has 90 days to pick up the equipment. If after 90 =
days the equipment has not been returned to the owner it will become proper=
ty of Western Carolina University and will not be returned to the customer.=
</span><span style=3D"color:#1F497D"></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">=A0</span></p><p class=
=3D"MsoNormal"><span style=3D"color:#1F497D">So far we haven=92t had any ma=
jor issues.=A0 We had to recently add the Computer Return and Storage bit t=
o our disclaimer because we=92ve had a stint of students abandoning their m=
achines and our campus Police no longer take them in as lost property.</spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">=A0</span></p><p class=
=3D"MsoNormal"><span style=3D"color:#1F497D">Sincerely,</span></p><p class=
=3D"MsoNormal"><span style=3D"color:#1F497D">=A0</span></p><p class=3D"MsoN=
ormal"><span style=3D"color:#1F497D">Becca</span></p>
<div><p class=3D"MsoNormal"><b><span style=3D"font-size:14.0pt;font-family:=
"Bradley Hand ITC";color:#1F497D">--</span></b></p><p class=3D"Ms=
oNormal"><b><span style=3D"font-size:14.0pt;font-family:"Bradley Hand =
ITC";color:#1F497D">Rebecca L. Hauge (Becca)</span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:14.0pt;font-family:"=
;Bradley Hand ITC";color:#1F497D">Student Computing Coordinator</span>=
</b></p><p class=3D"MsoNormal"><b><span style=3D"font-size:14.0pt;font-fami=
ly:"Bradley Hand ITC";color:#1F497D">Western Carolina University<=
/span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:14.0pt;font-family:"=
;Bradley Hand ITC";color:#1F497D">Email:=A0 <a href=3D"mailto:Becca@em=
ail.wcu.edu" target=3D"_blank"><span style=3D"color:blue">Becca@email.wcu.e=
du</span></a></span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:14.0pt;font-family:"=
;Bradley Hand ITC";color:#1F497D">Ph:=A0 828.227.2638</span></b></p><p=
class=3D"MsoNormal"><span style=3D"font-family:"Bradley Hand ITC"=
;;color:#1F497D">=A0</span></p>
<p class=3D"MsoNormal"><i><span style=3D"font-size:12.0pt;font-family:"=
;Bradley Hand ITC";color:#1F497D">=93It is not in the stars to hold ou=
r destiny, but in ourselves.=94 ~ William Shakespeare</span></i></p><p clas=
s=3D"MsoNormal">
<span style=3D"color:#1F497D">=A0</span></p><p class=3D"MsoNormal"><span st=
yle=3D"color:#1F497D">=A0</span></p></div><p class=3D"MsoNormal"><span styl=
e=3D"color:#1F497D">=A0</span></p><div><div style=3D"border:none;border-top=
:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt">From:</span></b>=
<span style=3D"font-size:10.0pt"> Resnet Forum [mailto:<a href=3D"mailto:RE=
SNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a>] <b>=
On Behalf Of </b>Curling, Sean<br>
<b>Sent:</b> Monday, January 24, 2011 2:08 PM</span></p><div class=3D"im"><=
br><b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank"=
>RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> Language Request</div><p><=
/p>
</div></div><p class=3D"MsoNormal">=A0</p><p class=3D"MsoNormal">Penn State=
is in the process of reviewing the indemnification language we use on form=
s that we have students sign before we touch their computers.=A0 Currently =
the language covers the issue of data loss but does not discuss any other a=
rea, such as hardware failure.=A0 Given the critical view students have of =
their computers and the litigious society in which we live, we are striving=
to make sure we provide the level of service that is expected but protect =
the University from unfounded legal action.=A0 I would appreciate any shari=
ng of language that other schools use on the same types of forms they have =
students sign for normal trouble shooting as well as more complex actions s=
uch as formats and rebuilds.</p>
<div><div></div><div class=3D"h5"><p class=3D"MsoNormal">=A0</p><p class=3D=
"MsoNormal">Sincerely,</p><p class=3D"MsoNormal">Sean Curling</p><p class=
=3D"MsoNormal">=A0</p><p class=3D"MsoNormal">Sean M. W. Curling</p><p class=
=3D"MsoNormal">Manager of Information Technology Services</p>
<p class=3D"MsoNormal">Auxiliary and Business Services</p><p class=3D"MsoNo=
rmal">The Pennsylvania State University</p><p class=3D"MsoNormal">(814) 863=
-2336</p><p class=3D"MsoNormal">=A0</p><p class=3D"MsoNormal"><span style=
=3D"font-size:12.0pt;font-family:"Times New Roman","serif&qu=
ot;">___________________________________________________ You are subscribed=
to the ResNet-L mailing list. </span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV=
.ND.EDU/archives/resnet-l.html</a> ________________________________________=
___________ </p>
</div></div></div><br clear=3D"all">=20
</div><div><div></div><div class=3D"h5">
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You are subscribed to the ResNet-L mailing list.
<p>
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go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></div></div></blockquote></div><br></div>
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