[25821] in resnet
Re: Language Request
daemon@ATHENA.MIT.EDU (Becca Hauge)
Mon Jan 24 17:06:22 2011
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Message-ID: <B3C0241889401F4AB97A55E980BABBA0CBDCB8D0EF@EXV01.wcu.edu>
Date: Mon, 24 Jan 2011 17:05:27 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Becca Hauge <rhauge@EMAIL.WCU.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B200E6A934F8B447B0195136BFD34F1101283C2E@HF-EXCH1.ums.psu.edu>
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We have tried to cover all aspects of what we could see as potential proble=
ms here at Western Carolina University and this is what the back side of ou=
r disclaimer form covers:
Disclaimer The WCU Division of IT will take reasonable and appropriate care=
of University faculty, staff, and student computers while they are under o=
ur care. It is the sole responsibility of the customer to backup any data i=
ncluding email, programs, music, photographs, video content, etc. that is o=
n the computer BEFORE it is brought in for repair. The Division of IT is no=
t responsible for any loss of data that may be on the computer when it is b=
rought in for repair. The Division of IT is not responsible if, at any time=
during the repair, the data on the hard disk or other digital media is alt=
ered, deleted, or in any way modified.
Who We Serve The Division of IT is an authorized warranty repair shop for A=
pple Computers and Dell Computers purchased through the Western Carolina Un=
iversity Student Computing and Personal Purchases Program. The Division of =
IT serves Western Carolina University faculty, staff, and current students.=
The Division of IT is an Authorized Apple Service Provider and a Dell Warr=
anty Parts Direct Self-Maintainer. Self-Maintainer denotes that we can only=
service hardware purchased through the Western Carolina Student Computing =
Program. We cannot service Dell computers purchased from any 3rd party incl=
uding www.dell.com, Best-Buy, or Wal-Mart at no charge. The fee for Warrant=
y Assistance on Dell computers purchased outside of the Western Carolina St=
udent Computing and Personal Purchases Program is $50.00. Any brand of comp=
uter that is not under warranty will be repaired at a cost of $55.00 an hou=
r plus cost of parts. A repair estimate can be performed for a $25.00 fee. =
For all computers NOT purchased through the WCU purchasing program brought =
in for repair, a non-refundable $25.00 estimate fee will be charged. If the=
Division of IT performs the repair service the estimate fee will be deduct=
ed from the final bill.
Factory Software All computers purchased from a vendor come with preloaded =
software and a Certificate of Authenticity (COA). This COA gives you a lice=
nse to use the operating system that came with your computer ONLY. If your =
software needs to be reloaded, the Division of IT will install the factory =
software that originally came with your computer, if available. The custome=
r is responsible for any operating systems that were upgraded or not instal=
led from the factory. The Division of IT will not provide COA's, CD Keys, o=
r Product ID's if they are lost or missing. It is solely the customer's res=
ponsibility to have their COAs, CD Keys, or Product IDs available at the ti=
me of repair. The Division of IT will NOT install copies of software. All s=
oftware must be in its original authentic form.
Manufacturer Limited Warranty For further information regarding your manufa=
cturer's warranty please see your Dell or Apple Documentation. The Division=
of IT only serves as a warranty repair facility for Dell and Apple. If you=
do not own a Dell or Apple computer, please consult your documentation to =
find the nearest warranty repair facility for your equipment. The Division =
of IT will not perform hardware service on a computer that is covered by a =
warranty provided by other than Dell or Apple because any work performed co=
uld render that warranty void.
The Division of IT Labor Warranty Labor performed by the Division of IT wil=
l come with a 30 DAY warranty from the time the repair is completed. If the=
re is a defect of workmanship for repairs done by the Division of IT we wil=
l correct the defect, at no extra cost to the customer if the computer is r=
eturned within the 30 day period. Customers must provide dated invoice, and=
said invoice must be within the 30 day period, for work to be redone under=
our Labor Warranty.
Computer Return and Storage The Division of IT does not have the ability to=
dispose of computing equipment or store it for extended periods of time. O=
nce the Division of IT has completed work on equipment the owner will be co=
ntacted for pickup via the information provided on this form. The customer =
then has 90 days to pick up the equipment. If after 90 days the equipment h=
as not been returned to the owner it will become property of Western Caroli=
na University and will not be returned to the customer.
So far we haven't had any major issues. We had to recently add the Compute=
r Return and Storage bit to our disclaimer because we've had a stint of stu=
dents abandoning their machines and our campus Police no longer take them i=
n as lost property.
Sincerely,
Becca
--
Rebecca L. Hauge (Becca)
Student Computing Coordinator
Western Carolina University
Email: Becca@email.wcu.edu<mailto:Becca@email.wcu.edu>
Ph: 828.227.2638
"It is not in the stars to hold our destiny, but in ourselves." ~ William S=
hakespeare
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Curling, =
Sean
Sent: Monday, January 24, 2011 2:08 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Language Request
Penn State is in the process of reviewing the indemnification language we u=
se on forms that we have students sign before we touch their computers. Cu=
rrently the language covers the issue of data loss but does not discuss any=
other area, such as hardware failure. Given the critical view students ha=
ve of their computers and the litigious society in which we live, we are st=
riving to make sure we provide the level of service that is expected but pr=
otect the University from unfounded legal action. I would appreciate any s=
haring of language that other schools use on the same types of forms they h=
ave students sign for normal trouble shooting as well as more complex actio=
ns such as formats and rebuilds.
Sincerely,
Sean Curling
Sean M. W. Curling
Manager of Information Technology Services
Auxiliary and Business Services
The Pennsylvania State University
(814) 863-2336
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>We have tried to cover all aspects of what we could see as po=
tential problems here at Western Carolina University and this is what the b=
ack side of our disclaimer form covers:<o:p></o:p></span></p><p class=3DMso=
Normal><span style=3D'color:#1F497D'><o:p> </o:p></span></p><p class=
=3DMsoNormal><b><span style=3D'font-size:8.0pt'>Disclaimer </span></b><span=
style=3D'font-size:8.0pt'>The WCU Division of IT will take reasonable and =
appropriate care of University faculty, staff, and student computers while =
they are under our care. It is the sole responsibility of the customer to b=
ackup any data including email, programs, music, photographs, video content=
, etc. that is on the computer <b>BEFORE </b>it is brought in for repair. T=
he Division of IT is not responsible for any loss of data that may be on th=
e computer when it is brought in for repair. The Division of IT is not resp=
onsible if, at any time during the repair, the data on the hard disk or oth=
er digital media is altered, deleted, or in any way modified.<o:p></o:p></s=
pan></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt'><o:p> </o=
:p></span></p><p class=3DMsoNormal><b><span style=3D'font-size:8.0pt'>Who W=
e Serve </span></b><span style=3D'font-size:8.0pt'>The Division of IT is an=
authorized warranty repair shop for Apple Computers and Dell Computers pur=
chased through the Western Carolina University Student Computing and Person=
al Purchases Program. The Division of IT serves Western Carolina University=
faculty, staff, and current students. The Division of IT is an Authorized =
Apple Service Provider and a Dell Warranty Parts Direct Self-Maintainer. Se=
lf-Maintainer denotes that we can only service hardware purchased through t=
he Western Carolina Student Computing Program. We cannot service Dell compu=
ters purchased from any 3rd party including www.dell.com, Best-Buy, or Wal-=
Mart at no charge. The fee for Warranty Assistance on Dell computers purcha=
sed outside of the Western Carolina Student Computing and Personal Purchase=
s Program is $50.00. Any brand of computer that is not under warranty will =
be repaired at a cost of $55.00 an hour plus cost of parts. A repair estima=
te can be performed for a $25.00 fee. For all computers NOT purchased throu=
gh the WCU purchasing program brought in for repair, a non-refundable $25.0=
0 estimate fee will be charged. If the Division of IT performs the repair s=
ervice the estimate fee will be deducted from the final bill.<o:p></o:p></s=
pan></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt'><o:p> </o=
:p></span></p><p class=3DMsoNormal><b><span style=3D'font-size:8.0pt'>Facto=
ry Software </span></b><span style=3D'font-size:8.0pt'>All computers purcha=
sed from a vendor come with preloaded software and a Certificate of Authent=
icity (COA). This COA gives you a license to use the operating system that =
came with your computer ONLY. If your software needs to be reloaded, the Di=
vision of IT will install the factory software that originally came with yo=
ur computer, if available. The customer is responsible for any operating sy=
stems that were upgraded or not installed from the factory. The Division of=
IT will not provide COA’s, CD Keys, or Product ID’s if they ar=
e lost or missing. It is solely the customer’s responsibility to have=
their COAs, CD Keys, or Product IDs available at the time of repair. The D=
ivision of IT will NOT install copies of software. All software must be in =
its original authentic form. <o:p></o:p></span></p><p class=3DMsoNormal><sp=
an style=3D'font-size:8.0pt'><o:p> </o:p></span></p><p class=3DMsoNorm=
al><b><span style=3D'font-size:8.0pt'>Manufacturer Limited Warranty </span>=
</b><span style=3D'font-size:8.0pt'>For further information regarding your =
manufacturer’s warranty please see your Dell or Apple Documentation. =
The Division of IT only serves as a warranty repair facility for Dell and A=
pple. If you do not own a Dell or Apple computer, please consult your docum=
entation to find the nearest warranty repair facility for your equipment. T=
he Division of IT will not perform hardware service on a computer that is c=
overed by a warranty provided by other than Dell or Apple because any work =
performed could render that warranty void.<o:p></o:p></span></p><p class=3D=
MsoNormal><span style=3D'font-size:8.0pt'><o:p> </o:p></span></p><p cl=
ass=3DMsoNormal><b><span style=3D'font-size:8.0pt'>The Division of IT Labor=
Warranty </span></b><span style=3D'font-size:8.0pt'>Labor performed by the=
Division of IT will come with a 30 DAY warranty from the time the repair i=
s completed. If there is a defect of workmanship for repairs done by the Di=
vision of IT we will correct the defect, at no extra cost to the customer i=
f the computer is returned within the 30 day period. Customers must provide=
dated invoice, and said invoice must be within the 30 day period, for work=
to be redone under our Labor Warranty.<o:p></o:p></span></p><p class=3DMso=
Normal><span style=3D'font-size:8.0pt'><o:p> </o:p></span></p><p class=
=3DMsoNormal><b><span style=3D'font-size:8.0pt'>Computer Return and Storage=
</span></b><span style=3D'font-size:8.0pt'>The Division of IT does not hav=
e the ability to dispose of computing equipment or store it for extended pe=
riods of time. Once the Division of IT has completed work on equipment the =
owner will be contacted for pickup via the information provided on this for=
m. The customer then has 90 days to pick up the equipment. If after 90 days=
the equipment has not been returned to the owner it will become property o=
f Western Carolina University and will not be returned to the customer.</sp=
an><span style=3D'color:#1F497D'><o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNo=
rmal><span style=3D'color:#1F497D'>So far we haven’t had any major is=
sues. We had to recently add the Computer Return and Storage bit to o=
ur disclaimer because we’ve had a stint of students abandoning their =
machines and our campus Police no longer take them in as lost property.<o:p=
></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&=
nbsp;</o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Si=
ncerely,<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F=
497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'color=
:#1F497D'>Becca<o:p></o:p></span></p><div><p class=3DMsoNormal><b><span sty=
le=3D'font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D'>--<o:p=
></o:p></span></b></p><p class=3DMsoNormal><b><span style=3D'font-size:14.0=
pt;font-family:"Bradley Hand ITC";color:#1F497D'>Rebecca L. Hauge (Becca)<o=
:p></o:p></span></b></p><p class=3DMsoNormal><b><span style=3D'font-size:14=
.0pt;font-family:"Bradley Hand ITC";color:#1F497D'>Student Computing Coordi=
nator<o:p></o:p></span></b></p><p class=3DMsoNormal><b><span style=3D'font-=
size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D'>Western Carolina =
University<o:p></o:p></span></b></p><p class=3DMsoNormal><b><span style=3D'=
font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D'>Email: =
<a href=3D"mailto:Becca@email.wcu.edu"><span style=3D'color:blue'>Becca@em=
ail.wcu.edu</span></a><o:p></o:p></span></b></p><p class=3DMsoNormal><b><sp=
an style=3D'font-size:14.0pt;font-family:"Bradley Hand ITC";color:#1F497D'>=
Ph: 828.227.2638<o:p></o:p></span></b></p><p class=3DMsoNormal><span =
style=3D'font-family:"Bradley Hand ITC";color:#1F497D'><o:p> </o:p></s=
pan></p><p class=3DMsoNormal><i><span style=3D'font-size:12.0pt;font-family=
:"Bradley Hand ITC";color:#1F497D'>“It is not in the stars to hold ou=
r destiny, but in ourselves.” ~ William Shakespeare<o:p></o:p></span>=
</i></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p=
></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> <=
/o:p></span></p></div><p class=3DMsoNormal><span style=3D'color:#1F497D'><o=
:p> </o:p></span></p><div><div style=3D'border:none;border-top:solid #=
B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=
=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><sp=
an style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet For=
um [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Curling, Sean<br><=
b>Sent:</b> Monday, January 24, 2011 2:08 PM<br><b>To:</b> RESNET-L@LISTSER=
V.ND.EDU<br><b>Subject:</b> Language Request<o:p></o:p></span></p></div></d=
iv><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Penn Stat=
e is in the process of reviewing the indemnification language we use on for=
ms that we have students sign before we touch their computers. Curren=
tly the language covers the issue of data loss but does not discuss any oth=
er area, such as hardware failure. Given the critical view students h=
ave of their computers and the litigious society in which we live, we are s=
triving to make sure we provide the level of service that is expected but p=
rotect the University from unfounded legal action. I would appreciate=
any sharing of language that other schools use on the same types of forms =
they have students sign for normal trouble shooting as well as more complex=
actions such as formats and rebuilds.<o:p></o:p></p><p class=3DMsoNormal><=
o:p> </o:p></p><p class=3DMsoNormal>Sincerely,<o:p></o:p></p><p class=
=3DMsoNormal>Sean Curling<o:p></o:p></p><p class=3DMsoNormal><o:p> </o=
:p></p><p class=3DMsoNormal>Sean M. W. Curling<o:p></o:p></p><p class=3DMso=
Normal>Manager of Information Technology Services<o:p></o:p></p><p class=3D=
MsoNormal>Auxiliary and Business Services<o:p></o:p></p><p class=3DMsoNorma=
l>The Pennsylvania State University<o:p></o:p></p><p class=3DMsoNormal>(814=
) 863-2336<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=
=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times New Roman",=
"serif"'>___________________________________________________ You are subscr=
ibed to the ResNet-L mailing list. <o:p></o:p></span></p><p>To subscribe, u=
nsubscribe or search the archives, go to <a href=3D"http://LISTSERV.ND.EDU/=
archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _=
__________________________________________________ <o:p></o:p></p></div><br=
clear=3Dall> =
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