[25820] in resnet
Re: Language Request
daemon@ATHENA.MIT.EDU (Crowe, Sheila)
Mon Jan 24 16:56:55 2011
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Message-ID: <4F5F31A69D45B746B439BDA98B62378D8FC2F6569C@EXCMS.msu.montana.edu>
Date: Mon, 24 Jan 2011 14:55:29 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Crowe, Sheila" <sheila@MONTANA.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B200E6A934F8B447B0195136BFD34F1101283C2E@HF-EXCH1.ums.psu.edu>
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This is our statement that students must sign off on before we touch their =
computers, whether in our drop-off center or in the user's room or apartmen=
t.
"I authorize the Montana State University ResNet Technician(s) to perform w=
ork on my computer. I understand that MSU ResNet technicians have been tra=
ined to perform computer hardware and software work, but MSU ResNet is not =
an authorized service dealer. Further, I agree to release, indemnify, and =
hold harmless MSU and its employees from liability for any claims or damage=
s of any kind or description that may arise from any computer work performe=
d on my computer, even if caused by negligence of MSU ResNet or its agent. =
I understand that MSU ResNet is not responsible for any data loss which ma=
y occur as a result of work done on my computer."
We've never been sued or pursued for damages in any case. If it was a case=
of negligence on the part of my student technician or other employee, we w=
ould pay to replace or repair hardware for our users...that's just good cus=
tomer service. But in more than 12 years of operation, we've only replaced=
a single motherboard.
Hope this helps!
Sheila Crowe
Montana State University ResNet
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Curling, =
Sean
Sent: Monday, January 24, 2011 12:08 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Language Request
Penn State is in the process of reviewing the indemnification language we u=
se on forms that we have students sign before we touch their computers. Cu=
rrently the language covers the issue of data loss but does not discuss any=
other area, such as hardware failure. Given the critical view students ha=
ve of their computers and the litigious society in which we live, we are st=
riving to make sure we provide the level of service that is expected but pr=
otect the University from unfounded legal action. I would appreciate any s=
haring of language that other schools use on the same types of forms they h=
ave students sign for normal trouble shooting as well as more complex actio=
ns such as formats and rebuilds.
Sincerely,
Sean Curling
Sean M. W. Curling
Manager of Information Technology Services
Auxiliary and Business Services
The Pennsylvania State University
(814) 863-2336
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>This is our statement that students must sign off on before w=
e touch their computers, whether in our drop-off center or in the user̵=
7;s room or apartment. <o:p></o:p></span></p><p class=3DMsoNormal><sp=
an style=3D'color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal=
><span style=3D'color:#1F497D'>“I authorize the Montana State Univers=
ity ResNet Technician(s) to perform work on my computer. I understand=
that MSU ResNet technicians have been trained to perform computer hardware=
and software work, but MSU ResNet is not an authorized service dealer. &nb=
sp;Further, I agree to release, indemnify, and hold harmless MSU and its em=
ployees from liability for any claims or damages of any kind or description=
that may arise from any computer work performed on my computer, even if ca=
used by negligence of MSU ResNet or its agent. I understand that MSU =
ResNet is not responsible for any data loss which may occur as a result of =
work done on my computer.” <o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNo=
rmal><span style=3D'color:#1F497D'>We’ve never been sued or pursued f=
or damages in any case. If it was a case of negligence on the part of=
my student technician or other employee, we would pay to replace or repair=
hardware for our users…that’s just good customer service. =
; But in more than 12 years of operation, we’ve only replaced a singl=
e motherboard. <o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span s=
tyle=3D'color:#1F497D'>Hope this helps!<o:p></o:p></span></p><p class=3DMso=
Normal><span style=3D'color:#1F497D'>Sheila Crowe<o:p></o:p></span></p><p c=
lass=3DMsoNormal><span style=3D'color:#1F497D'>Montana State University Res=
Net<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'=
><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F4=
97D'><o:p> </o:p></span></p><div><div style=3D'border:none;border-top:=
solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><spa=
n style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Res=
net Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Curling, Se=
an<br><b>Sent:</b> Monday, January 24, 2011 12:08 PM<br><b>To:</b> RESNET-L=
@LISTSERV.ND.EDU<br><b>Subject:</b> Language Request<o:p></o:p></span></p><=
/div></div><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>P=
enn State is in the process of reviewing the indemnification language we us=
e on forms that we have students sign before we touch their computers. =
; Currently the language covers the issue of data loss but does not discuss=
any other area, such as hardware failure. Given the critical view st=
udents have of their computers and the litigious society in which we live, =
we are striving to make sure we provide the level of service that is expect=
ed but protect the University from unfounded legal action. I would ap=
preciate any sharing of language that other schools use on the same types o=
f forms they have students sign for normal trouble shooting as well as more=
complex actions such as formats and rebuilds.<o:p></o:p></p><p class=3DMso=
Normal><o:p> </o:p></p><p class=3DMsoNormal>Sincerely,<o:p></o:p></p><=
p class=3DMsoNormal>Sean Curling<o:p></o:p></p><p class=3DMsoNormal><o:p>&n=
bsp;</o:p></p><p class=3DMsoNormal>Sean M. W. Curling<o:p></o:p></p><p clas=
s=3DMsoNormal>Manager of Information Technology Services<o:p></o:p></p><p c=
lass=3DMsoNormal>Auxiliary and Business Services<o:p></o:p></p><p class=3DM=
soNormal>The Pennsylvania State University<o:p></o:p></p><p class=3DMsoNorm=
al>(814) 863-2336<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><=
p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:"Times New =
Roman","serif"'>___________________________________________________ You are=
subscribed to the ResNet-L mailing list. <o:p></o:p></span></p><p>To subsc=
ribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/arch=
ives/resnet-l.html ___________________________________________________ <o:p=
></o:p></p></div></body></html>=
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