[41302] in Resnet-Forum
Re: Making Training Mandatory
daemon@ATHENA.MIT.EDU (Karen McRitchie)
Fri Jul 29 10:41:08 2016
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Message-ID: <DE173480-D67E-4311-B150-45E786AED395@gmail.com>
Date: Fri, 29 Jul 2016 09:37:59 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Karen McRitchie <karen.mcritchie@GMAIL.COM>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CA+D7Yj9ZEPv4Ex4Uo-t6toyAasg6a4S4JgzkabRbPxRSDpfn5Q@mail.gmail.com>
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I had a team of about 70 student staff and only fired two in 15 years becaus=
e the policies were tight and enforced as well as the job was "cool". Due t=
o lack of available high hourly wage, I marketed additional "certifications"=
in mentoring, helpdesk, training, digital media, etc.--all look great on a r=
esume.
Thanks,
Karen
> On Jul 29, 2016, at 8:22 AM, Brian Burchett <bburchet@ND.EDU> wrote:
>=20
> It sounds like the fundamental problem is that the students know there are=
no negative repercussions to missing the training session.
>=20
> You may not want to fire them, but perhaps you should not allow them to lo=
g hours until they complete the training. If the make-up training session i=
sn't held for two or three weeks then they'll suffer the loss of those wages=
.
>=20
> Other options: does the training result in any kind of badging or departme=
ntal certification? Can students who complete the training and earn the bad=
ges (on time) be paid a higher hourly rate?
>=20
> Right now you're suffering from the freeloader effect. Students who don't=
attend the training appear to enjoy all the benefits of the job without hav=
ing to endure the undesirable parts of the job, so they're actually making a=
rational choice.
>=20
> Brian B.
>=20
> Manager, Academic Technologies
> University of Notre Dame
> 574.631.6503 -- bburchet@nd.edu
>=20
>> On Fri, Jul 29, 2016 at 9:12 AM, Rizzo, Jim <JRIZZO@providence.edu> wrote=
:
>> Hey everyone!
>>=20
>> =20
>>=20
>> So I=E2=80=99m looking for a little bit of advice and insight into what y=
ou all do with regards to training your student employees. I know I=E2=80=99=
m not in a unique situation here, but I=E2=80=99ll tell you a little bit abo=
ut my Helpdesk and how we=E2=80=99ve been doing things.
>>=20
>> =20
>>=20
>> Our helpdesk, like many others, is staffed almost entirely by students. I=
n fact, there are only 2 full time employees, myself and one other employee o=
f mine who works nights. Like everyone else, the beginning of the school yea=
r is the most difficult time for us, and having a partially staffed desk doe=
s not make things easier. Couple the understaffing with lack of training and=
it can be a nightmare.
>>=20
>> =20
>>=20
>> To make things easier, I, like many of you, hold a training program at th=
e end of the summer, bringing my students back to campus a week early to tra=
in and to assist with the general move-in days, which are, admittedly, much e=
asier than they used to be, but can still be stressful, especially when the f=
reshmen move in. However, Providence College is a relatively small school an=
d most students get involved in other activities, many of which require them=
to attend programs prior to the start of the semester. These programs confl=
ict with our training period. Add in students who make last minute vacation p=
lans, and I end up with several who are unable to attend training. This ulti=
mately results in a staff that isn=E2=80=99t ready to hit the ground running=
at the start of the semester.
>>=20
>> =20
>>=20
>> So my question for all of you is how do you handle those situations? I in=
formed my staff of the training dates in January so they would know to mark t=
hem on their calendars, but they still haven=E2=80=99t. I have a strongly wo=
rded email ready to send to them because I=E2=80=99m at my wit=E2=80=99s end=
here. I=E2=80=99m not happy that so many have made other plans when they al=
ready had the dates. I can=E2=80=99t just go and prevent them from working b=
ecause I will have an even smaller staff. So what do I do?!?! It=E2=80=99s e=
xtremely frustrating. I have a larger portion than ever not attending, and a=
dding in the fact that our Financial Aid office will not allow me to hire pr=
ior to the beginning of August means that I am very understaffed and undertr=
ained at the start of the fall semester (our busiest time of year).
>>=20
>> =20
>>=20
>> Jim
>>=20
>> =20
>>=20
>> --=20
>>=20
>> Jim Rizzo
>>=20
>> Helpdesk Manager
>>=20
>> Providence College Information Technology
>>=20
>> (401) 865-1277
>>=20
>> AIM: JRizzoPC
>>=20
>> http://www.providence.edu/helpdesk
>>=20
>> http://www.providence.edu/ihelp
>>=20
>> =20
>>=20
>> Like us on Facebook!
>>=20
>> http://www.facebook.com/ProvCollHelpDesk
>>=20
>> =20
>>=20
>> Follow us on Twitter!
>>=20
>> http://twitter.com/PCITHelpdesk
>>=20
>> ___________________________________________________ You are subscribed to=
the ResNet-L mailing list.
>> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.N=
D.EDU/archives/resnet-l.html _______________________________________________=
____
>>=20
>=20
> ___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND=
.EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div>I had a team of about 70 student staff=
and only fired two in 15 years because the policies were tight and enforced=
as well as the job was "cool". Due to lack of available high hourly w=
age, I marketed additional "certifications" in mentoring, helpdesk, training=
, digital media, etc.--all look great on a resume.<br><br><div>Thanks,</div>=
<div>Karen</div><div><br></div><div><br></div></div><div><br>On Jul 29, 2016=
, at 8:22 AM, Brian Burchett <<a href=3D"mailto:bburchet@nd.edu">bburchet=
@ND.EDU</a>> wrote:<br><br></div><blockquote type=3D"cite"><div><div dir=3D=
"ltr">It sounds like the fundamental problem is that the students know there=
are no negative repercussions to missing the training session.<div><br></di=
v><div>You may not want to fire them, but perhaps you should not allow them t=
o log hours until they complete the training. If the make-up training s=
ession isn't held for two or three weeks then they'll suffer the loss of tho=
se wages.</div><div><br></div><div>Other options: does the training result i=
n any kind of badging or departmental certification? Can students who c=
omplete the training and earn the badges (on time) be paid a higher hourly r=
ate?</div><div><br></div><div>Right now you're suffering from the freeloader=
effect. Students who don't attend the training appear to enjoy all th=
e benefits of the job without having to endure the undesirable parts of the j=
ob, so they're actually making a rational choice.</div><div><br></div><div>B=
rian B.</div><div><br></div><div>Manager, Academic Technologies</div><div>Un=
iversity of Notre Dame</div><div>574.631.6503 -- <a href=3D"mailto:bburchet@=
nd.edu">bburchet@nd.edu</a></div></div><div class=3D"gmail_extra"><br><div c=
lass=3D"gmail_quote">On Fri, Jul 29, 2016 at 9:12 AM, Rizzo, Jim <span dir=3D=
"ltr"><<a href=3D"mailto:JRIZZO@providence.edu" target=3D"_blank">JRIZZO@=
providence.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quote" st=
yle=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor=3D"white" lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey everyone!<u></u>=
<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So I=E2=80=99m looki=
ng for a little bit of advice and insight into what you all do with regards t=
o training your student employees. I know I=E2=80=99m not in a unique situat=
ion here, but I=E2=80=99ll tell you a little bit about my
Helpdesk and how we=E2=80=99ve been doing things.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Our helpdesk, like m=
any others, is staffed almost entirely by students. In fact, there are only 2=
full time employees, myself and one other employee of mine who works nights=
. Like everyone else, the beginning
of the school year is the most difficult time for us, and having a partiall=
y staffed desk does not make things easier. Couple the understaffing with la=
ck of training and it can be a nightmare.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">To make things easie=
r, I, like many of you, hold a training program at the end of the summer, br=
inging my students back to campus a week early to train and to assist with t=
he general move-in days, which are,
admittedly, much easier than they used to be, but can still be stressful, e=
specially when the freshmen move in. However, Providence College is a relati=
vely small school and most students get involved in other activities, many o=
f which require them to attend
programs prior to the start of the semester. These programs conflict with o=
ur training period. Add in students who make last minute vacation plans, and=
I end up with several who are unable to attend training. This ultimately re=
sults in a staff that isn=E2=80=99t ready
to hit the ground running at the start of the semester.<u></u><u></u></span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So my question for a=
ll of you is how do you handle those situations? I informed my staff of the t=
raining dates in January so they would know to mark them on their calendars,=
but they still haven=E2=80=99t. I have
a strongly worded email ready to send to them because I=E2=80=99m at my wit=
=E2=80=99s end here. I=E2=80=99m not happy that so many have made other plan=
s when they already had the dates. I can=E2=80=99t just go and prevent them f=
rom working because I will have an even smaller staff. So what
do I do?!?! It=E2=80=99s extremely frustrating. I have a larger portion tha=
n ever not attending, and adding in the fact that our Financial Aid office w=
ill not allow me to hire prior to the beginning of August means that I am ve=
ry understaffed and undertrained at the
start of the fall semester (our busiest time of year).<u></u><u></u></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim<u></u><u></u></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">-- =
<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim Rizz=
o<u></u><u></u></span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Helpdesk=
Manager<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Providen=
ce College Information Technology<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"tel:%28401%29%20865-1277" value=3D"+14018651277" target=3D"_blank">(401) 86=
5-1277</a><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">AIM: JRi=
zzoPC<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://www.providence.edu/helpdesk" target=3D"_blank"><span style=3D"color:=
blue">http://www.providence.edu/helpdesk</span></a><u></u><u></u></span></p>=
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt;color:black"><a hr=
ef=3D"http://www.providence.edu/ihelp" target=3D"_blank"><span style=3D"colo=
r:blue">http://www.providence.edu/ihelp</span></a></span></u><span style=3D"=
font-size:10.5pt;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>&=
nbsp;<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Like us o=
n Facebook!<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank"><span style=3D"=
color:blue">http://www.facebook.com/ProvCollHelpDesk</span></a><u></u><u></u=
></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>&=
nbsp;<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Follow u=
s on Twitter!<u></u><u></u></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://twitter.com/PCITHelpdesk" target=3D"_blank"><span style=3D"color:blu=
e">http://twitter.com/PCITHelpdesk</span></a></span><u></u><u></u></p>
</div>
</div>
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