[41301] in Resnet-Forum
Re: Making Training Mandatory
daemon@ATHENA.MIT.EDU (Karen McRitchie)
Fri Jul 29 10:40:52 2016
Content-Type: multipart/alternative; boundary=Apple-Mail-F485DF59-7A55-4A80-82AD-88745D84605C
Content-Transfer-Encoding: 7bit
Mime-Version: 1.0 (1.0)
Message-ID: <6956DA89-2F57-417C-9C45-D737F668477F@gmail.com>
Date: Fri, 29 Jul 2016 09:35:50 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Karen McRitchie <karen.mcritchie@GMAIL.COM>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CACGRg4cv-QXJyUtgi9WfCDj1X2hAkSjLxMRsjnBLg3D-svr4EQ@mail.gmail.com>
--Apple-Mail-F485DF59-7A55-4A80-82AD-88745D84605C
Content-Type: text/plain;
charset=utf-8
Content-Transfer-Encoding: quoted-printable
Yes on both.. Used to use a virtual meeting tool as well as a wiki for both=
training and reference materials
Thanks,
Karen
> On Jul 29, 2016, at 8:16 AM, Rachel Weaver <rboutili@MACALESTER.EDU> wrote=
:
>=20
> I have no advice, but I empathize. We have a similar issue at Macalester. H=
ave you considered training via lessons on your LMS or elsewhere? Google Han=
gouts during the summer that your students can join remotely? Does anyone el=
se do this kind of thing?
>=20
> Rachel Weaver
> Client Services Manager
> Macalester College ITS
>=20
>=20
>> On Fri, Jul 29, 2016 at 8:12 AM, Rizzo, Jim <JRIZZO@providence.edu> wrote=
:
>> Hey everyone!
>>=20
>> =20
>>=20
>> So I=E2=80=99m looking for a little bit of advice and insight into what y=
ou all do with regards to training your student employees. I know I=E2=80=99=
m not in a unique situation here, but I=E2=80=99ll tell you a little bit abo=
ut my Helpdesk and how we=E2=80=99ve been doing things.
>>=20
>> =20
>>=20
>> Our helpdesk, like many others, is staffed almost entirely by students. I=
n fact, there are only 2 full time employees, myself and one other employee o=
f mine who works nights. Like everyone else, the beginning of the school yea=
r is the most difficult time for us, and having a partially staffed desk doe=
s not make things easier. Couple the understaffing with lack of training and=
it can be a nightmare.
>>=20
>> =20
>>=20
>> To make things easier, I, like many of you, hold a training program at th=
e end of the summer, bringing my students back to campus a week early to tra=
in and to assist with the general move-in days, which are, admittedly, much e=
asier than they used to be, but can still be stressful, especially when the f=
reshmen move in. However, Providence College is a relatively small school an=
d most students get involved in other activities, many of which require them=
to attend programs prior to the start of the semester. These programs confl=
ict with our training period. Add in students who make last minute vacation p=
lans, and I end up with several who are unable to attend training. This ulti=
mately results in a staff that isn=E2=80=99t ready to hit the ground running=
at the start of the semester.
>>=20
>> =20
>>=20
>> So my question for all of you is how do you handle those situations? I in=
formed my staff of the training dates in January so they would know to mark t=
hem on their calendars, but they still haven=E2=80=99t. I have a strongly wo=
rded email ready to send to them because I=E2=80=99m at my wit=E2=80=99s end=
here. I=E2=80=99m not happy that so many have made other plans when they al=
ready had the dates. I can=E2=80=99t just go and prevent them from working b=
ecause I will have an even smaller staff. So what do I do?!?! It=E2=80=99s e=
xtremely frustrating. I have a larger portion than ever not attending, and a=
dding in the fact that our Financial Aid office will not allow me to hire pr=
ior to the beginning of August means that I am very understaffed and undertr=
ained at the start of the fall semester (our busiest time of year).
>>=20
>> =20
>>=20
>> Jim
>>=20
>> =20
>>=20
>> --=20
>>=20
>> Jim Rizzo
>>=20
>> Helpdesk Manager
>>=20
>> Providence College Information Technology
>>=20
>> (401) 865-1277
>>=20
>> AIM: JRizzoPC
>>=20
>> http://www.providence.edu/helpdesk
>>=20
>> http://www.providence.edu/ihelp
>>=20
>> =20
>>=20
>> Like us on Facebook!
>>=20
>> http://www.facebook.com/ProvCollHelpDesk
>>=20
>> =20
>>=20
>> Follow us on Twitter!
>>=20
>> http://twitter.com/PCITHelpdesk
>>=20
>> ___________________________________________________ You are subscribed to=
the ResNet-L mailing list.
>> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.N=
D.EDU/archives/resnet-l.html _______________________________________________=
____
>>=20
>=20
> ___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND=
.EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--Apple-Mail-F485DF59-7A55-4A80-82AD-88745D84605C
Content-Type: text/html;
charset=utf-8
Content-Transfer-Encoding: quoted-printable
<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div>Yes on both.. Used to use a virt=
ual meeting tool as well as a wiki for both training and reference materials=
<br><br><div>Thanks,</div><div>Karen</div><div><br></div><div><br></div></di=
v><div><br>On Jul 29, 2016, at 8:16 AM, Rachel Weaver <<a href=3D"mailto:=
rboutili@macalester.edu">rboutili@MACALESTER.EDU</a>> wrote:<br><br></div=
><blockquote type=3D"cite"><div><div dir=3D"ltr">I have no advice, but I emp=
athize. We have a similar issue at Macalester. Have you considered training v=
ia lessons on your LMS or elsewhere? Google Hangouts during the summer that y=
our students can join remotely? Does anyone else do this kind of thing?</div=
><div class=3D"gmail_extra"><br clear=3D"all"><div><div class=3D"gmail_signa=
ture" data-smartmail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"l=
tr"><div>Rachel Weaver<br></div><div>Client Services Manager<br>Macalester C=
ollege ITS<br><br></div></div></div></div></div></div>
<br><div class=3D"gmail_quote">On Fri, Jul 29, 2016 at 8:12 AM, Rizzo, Jim <=
span dir=3D"ltr"><<a href=3D"mailto:JRIZZO@providence.edu" target=3D"_bla=
nk">JRIZZO@providence.edu</a>></span> wrote:<br><blockquote class=3D"gmai=
l_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex">
<div bgcolor=3D"white" lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey everyone!<u></u>=
<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So I=E2=80=99m looki=
ng for a little bit of advice and insight into what you all do with regards t=
o training your student employees. I know I=E2=80=99m not in a unique situat=
ion here, but I=E2=80=99ll tell you a little bit about my
Helpdesk and how we=E2=80=99ve been doing things.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Our helpdesk, like m=
any others, is staffed almost entirely by students. In fact, there are only 2=
full time employees, myself and one other employee of mine who works nights=
. Like everyone else, the beginning
of the school year is the most difficult time for us, and having a partiall=
y staffed desk does not make things easier. Couple the understaffing with la=
ck of training and it can be a nightmare.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">To make things easie=
r, I, like many of you, hold a training program at the end of the summer, br=
inging my students back to campus a week early to train and to assist with t=
he general move-in days, which are,
admittedly, much easier than they used to be, but can still be stressful, e=
specially when the freshmen move in. However, Providence College is a relati=
vely small school and most students get involved in other activities, many o=
f which require them to attend
programs prior to the start of the semester. These programs conflict with o=
ur training period. Add in students who make last minute vacation plans, and=
I end up with several who are unable to attend training. This ultimately re=
sults in a staff that isn=E2=80=99t ready
to hit the ground running at the start of the semester.<u></u><u></u></span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So my question for a=
ll of you is how do you handle those situations? I informed my staff of the t=
raining dates in January so they would know to mark them on their calendars,=
but they still haven=E2=80=99t. I have
a strongly worded email ready to send to them because I=E2=80=99m at my wit=
=E2=80=99s end here. I=E2=80=99m not happy that so many have made other plan=
s when they already had the dates. I can=E2=80=99t just go and prevent them f=
rom working because I will have an even smaller staff. So what
do I do?!?! It=E2=80=99s extremely frustrating. I have a larger portion tha=
n ever not attending, and adding in the fact that our Financial Aid office w=
ill not allow me to hire prior to the beginning of August means that I am ve=
ry understaffed and undertrained at the
start of the fall semester (our busiest time of year).<u></u><u></u></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim<u></u><u></u></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u> <u></u>=
</span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">-- =
<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim Rizz=
o<u></u><u></u></span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Helpdesk=
Manager<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Providen=
ce College Information Technology<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"tel:%28401%29%20865-1277" value=3D"+14018651277" target=3D"_blank">(401) 86=
5-1277</a><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">AIM: JRi=
zzoPC<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://www.providence.edu/helpdesk" target=3D"_blank"><span style=3D"color:=
blue">http://www.providence.edu/helpdesk</span></a><u></u><u></u></span></p>=
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt;color:black"><a hr=
ef=3D"http://www.providence.edu/ihelp" target=3D"_blank"><span style=3D"colo=
r:blue">http://www.providence.edu/ihelp</span></a></span></u><span style=3D"=
font-size:10.5pt;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>&=
nbsp;<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Like us o=
n Facebook!<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank"><span style=3D"=
color:blue">http://www.facebook.com/ProvCollHelpDesk</span></a><u></u><u></u=
></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>&=
nbsp;<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Follow u=
s on Twitter!<u></u><u></u></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://twitter.com/PCITHelpdesk" target=3D"_blank"><span style=3D"color:blu=
e">http://twitter.com/PCITHelpdesk</span></a></span><u></u><u></u></p>
</div>
</div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_b=
lank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></blockquote></div><br></div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_b=
lank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></div></blockquote></body></html>=
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
--Apple-Mail-F485DF59-7A55-4A80-82AD-88745D84605C--
