[41303] in Resnet-Forum
Re: Making Training Mandatory
daemon@ATHENA.MIT.EDU (Karen McRitchie)
Fri Jul 29 10:41:44 2016
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Message-ID: <32A19B14-C22C-46E4-8C86-6F7B3DDAEB0B@gmail.com>
Date: Fri, 29 Jul 2016 08:31:40 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Karen McRitchie <karen.mcritchie@GMAIL.COM>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <581EDEF3-C50B-4AFD-891B-0572F8ED311F@providence.edu>
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Hi Jim,
I had a very successful student staff program at Grinnell College (now I hav=
e made a career change) and can give you some advice...I will send you a sep=
arate email so I can be long-winded :)
Thanks,
Karen
> On Jul 29, 2016, at 8:12 AM, Rizzo, Jim <JRIZZO@PROVIDENCE.EDU> wrote:
>=20
> Hey everyone!
> =20
> So I=E2=80=99m looking for a little bit of advice and insight into what yo=
u all do with regards to training your student employees. I know I=E2=80=99m=
not in a unique situation here, but I=E2=80=99ll tell you a little bit abou=
t my Helpdesk and how we=E2=80=99ve been doing things.
> =20
> Our helpdesk, like many others, is staffed almost entirely by students. In=
fact, there are only 2 full time employees, myself and one other employee o=
f mine who works nights. Like everyone else, the beginning of the school yea=
r is the most difficult time for us, and having a partially staffed desk doe=
s not make things easier. Couple the understaffing with lack of training and=
it can be a nightmare.
> =20
> To make things easier, I, like many of you, hold a training program at the=
end of the summer, bringing my students back to campus a week early to trai=
n and to assist with the general move-in days, which are, admittedly, much e=
asier than they used to be, but can still be stressful, especially when the f=
reshmen move in. However, Providence College is a relatively small school an=
d most students get involved in other activities, many of which require them=
to attend programs prior to the start of the semester. These programs confl=
ict with our training period. Add in students who make last minute vacation p=
lans, and I end up with several who are unable to attend training. This ulti=
mately results in a staff that isn=E2=80=99t ready to hit the ground running=
at the start of the semester.
> =20
> So my question for all of you is how do you handle those situations? I inf=
ormed my staff of the training dates in January so they would know to mark t=
hem on their calendars, but they still haven=E2=80=99t. I have a strongly wo=
rded email ready to send to them because I=E2=80=99m at my wit=E2=80=99s end=
here. I=E2=80=99m not happy that so many have made other plans when they al=
ready had the dates. I can=E2=80=99t just go and prevent them from working b=
ecause I will have an even smaller staff. So what do I do?!?! It=E2=80=99s e=
xtremely frustrating. I have a larger portion than ever not attending, and a=
dding in the fact that our Financial Aid office will not allow me to hire pr=
ior to the beginning of August means that I am very understaffed and undertr=
ained at the start of the fall semester (our busiest time of year).
> =20
> Jim
> =20
> --=20
> Jim Rizzo
> Helpdesk Manager
> Providence College Information Technology
> (401) 865-1277
> AIM: JRizzoPC
> http://www.providence.edu/helpdesk
> http://www.providence.edu/ihelp
> =20
> Like us on Facebook!
> http://www.facebook.com/ProvCollHelpDesk
> =20
> Follow us on Twitter!
> http://twitter.com/PCITHelpdesk
> ___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND=
.EDU/archives/resnet-l.html ________________________________________________=
___
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div>Hi Jim,</div><div id=3D"AppleMailSigna=
ture">I had a very successful student staff program at Grinnell College (now=
I have made a career change) and can give you some advice...I will send you=
a separate email so I can be long-winded :)<br><br><div>Thanks,</div><div>K=
aren</div><div><br></div><div><br></div></div><div><br>On Jul 29, 2016, at 8=
:12 AM, Rizzo, Jim <<a href=3D"mailto:JRIZZO@providence.edu">JRIZZO@PROVI=
DENCE.EDU</a>> wrote:<br><br></div><blockquote type=3D"cite"><div>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">
<meta name=3D"Title" content=3D"">
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<meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)">
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey everyone!<o:p></=
o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So I=E2=80=99m looki=
ng for a little bit of advice and insight into what you all do with regards t=
o training your student employees. I know I=E2=80=99m not in a unique situat=
ion here, but I=E2=80=99ll tell you a little bit about my
Helpdesk and how we=E2=80=99ve been doing things.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Our helpdesk, like m=
any others, is staffed almost entirely by students. In fact, there are only 2=
full time employees, myself and one other employee of mine who works nights=
. Like everyone else, the beginning
of the school year is the most difficult time for us, and having a partiall=
y staffed desk does not make things easier. Couple the understaffing with la=
ck of training and it can be a nightmare.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">To make things easie=
r, I, like many of you, hold a training program at the end of the summer, br=
inging my students back to campus a week early to train and to assist with t=
he general move-in days, which are,
admittedly, much easier than they used to be, but can still be stressful, e=
specially when the freshmen move in. However, Providence College is a relati=
vely small school and most students get involved in other activities, many o=
f which require them to attend
programs prior to the start of the semester. These programs conflict with o=
ur training period. Add in students who make last minute vacation plans, and=
I end up with several who are unable to attend training. This ultimately re=
sults in a staff that isn=E2=80=99t ready
to hit the ground running at the start of the semester.<o:p></o:p></span></=
p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So my question for a=
ll of you is how do you handle those situations? I informed my staff of the t=
raining dates in January so they would know to mark them on their calendars,=
but they still haven=E2=80=99t. I have
a strongly worded email ready to send to them because I=E2=80=99m at my wit=
=E2=80=99s end here. I=E2=80=99m not happy that so many have made other plan=
s when they already had the dates. I can=E2=80=99t just go and prevent them f=
rom working because I will have an even smaller staff. So what
do I do?!?! It=E2=80=99s extremely frustrating. I have a larger portion tha=
n ever not attending, and adding in the fact that our Financial Aid office w=
ill not allow me to hire prior to the beginning of August means that I am ve=
ry understaffed and undertrained at the
start of the fall semester (our busiest time of year).<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><o:p> </o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim<o:p></o:p></span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><o:p> </o:p></s=
pan></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">-- =
<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim Rizz=
o<o:p></o:p></span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Helpdesk=
Manager<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Providen=
ce College Information Technology<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">(401) 86=
5-1277<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">AIM: JRi=
zzoPC<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://www.providence.edu/helpdesk"><span style=3D"color:blue">http://www.p=
rovidence.edu/helpdesk</span></a><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt;color:black"><a hr=
ef=3D"http://www.providence.edu/ihelp"><span style=3D"color:blue">http://www=
.providence.edu/ihelp</span></a></span></u><span style=3D"font-size:10.5pt;c=
olor:black"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><o:p>&nb=
sp;</o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Like us o=
n Facebook!<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=3D=
"http://www.facebook.com/ProvCollHelpDesk"><span style=3D"color:blue">http:/=
/www.facebook.com/ProvCollHelpDesk</span></a><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><o:p>&nb=
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</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Follow u=
s on Twitter!<o:p></o:p></span></p>
</div>
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