|
|
|
|
|
|
|
|
|
|
|
|
| home | help | back | first | fref | pref | prev | next | nref | lref | last | post |
MIME-Version: 1.0 Content-Type: multipart/alternative; boundary=001a113cfa163e4602052f46ed73 Message-ID: <CAK-nNKg1tRS=H+nQfJYMa5xrDQbh1CN1d_NLYXGLjx3TkoRQxg@mail.gmail.com> Date: Wed, 30 Mar 2016 09:49:17 -0700 Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU> From: Keenan Parmelee <keenanparm@berkeley.edu> To: RESNET-L@LISTSERV.ND.EDU In-Reply-To: <CAADc8xnfT_Apo6nugYmz8AoT83VCp3ukxDD_vAavka1O7D7Bcw@mail.gmail.com> --001a113cfa163e4602052f46ed73 Content-Type: text/plain; charset=UTF-8 Hi Karen, *1. What tool(s) are you using? If you are using separate tools for Windows and non-Windows hardware, what are the benefits/challenges of using multiple tools?* We are using IBM's BigFix. It's an amazing product. Our central campus is also using Casper to do Mac imaging and some remote management since it's a bit more feature rich, but everything is also manageable via BigFix. The main advantage of Casper is that it's a much more seamless integration with Mac OS X, with a Self Service feature that looks much like the App Store that lets you install pre-built software packages without admin rights. That saves us technician time. BigFix also has a Self Service feature but people often stated that it doesn't integrate as nicely (mostly doesn't look as pretty) into Mac OS X. On Windows, it works perfectly fine and we have several applications we deploy through Self Service. *2. What do you use the tool(s) for?* Patching primarily. We also use it for any software deployments, running reports, generating scripts (e.g. updating a host file). The ability to get any information we want from the client is important to us, and BigFix Relevance language lets us do just that. *3. Within your organization, where does usage/ownership/management of your tool fall? What resources (people, skill sets, time, etc.) is needed to use/manage the tool?* Central IT manages everything. However, they delegate access to department IT such as myself in BigFix so I have full control over my machines. Casper does not have a good enough delegation system so I don't have any access to that system, but as I mentioned I can still do anything I want on Macs in BigFix. *5. How do you manage similar services for "other" systems? For example, we don't expect to manage student-owned machines, but there are elements of software inventory/metering that we still need to track.* For student's personally owned machines, we do nothing. I know other universities use some sort of clean access client for NAC, but it goes against Berkeley's philosophy to force installation of software on personal devices. We don't have anything for MDM (for managing things like staff iPhones, etc.) but I believe central IT is considering a few options in that area. For general inventory purposes, we just track it in an inventory database with serial number, etc. That requires manual input. *6. Do you have any documentation, web pages, and/or other resources that you're willing to share? For example, your tool requirements list, RFP, selection process, communication strategies, related governance/policies, etc.* I don't have anything that's publicly accessible, but I'm more than happy to answer any additional questions you might have. *7. Any lessons learned that you can share?* I'm a huge fan of automation. Any tool you look at will help with that. I'm partial to BigFix since I've been using it for many years across different organizations. But SCCM and KACE have similar feature sets. One of the biggest wins for us is the ability for self service installation of software. By investing a bit of engineering resources into packaging applications first, you can save tons of technician time later by allowing folks to install these apps on their own without administrative rights. If you have any questions, let me know. I love BigFix and am happy to share more. --- Keenan Parmelee Technical Services Manager Student Affairs Information Technologies http://rescomp.berkeley.edu On Wed, Mar 30, 2016 at 6:59 AM, Karen Bull <kbull1@udayton.edu> wrote: > At the University of Dayton, we are exploring options to implement a > client management tool (e.g., Dell KACE, LANDesk) to help us manage and > automate tasks around things like patching, inventory (hardware and > software), software distribution and metering, remote control, etc. While > we're most focused on managing desktops for our 2500 faculty and staff, > there's some strong interest in using this for servers as well. > > We are in the process of rolling out Active Directory and there has been > some discussion around SCCM; however, about 20% of our desktop hardware and > a sizeable chunk of our server hardware is non-Windows. Ideally, we'd > prefer one tool to manage Windows and non-Windows. > > For those of you who have implemented (or at least investigated) a CMT -- > tell us everything! Ok, well, please at least tell us a few things. > > 1. What tool(s) are you using? If you are using separate tools for > Windows and non-Windows hardware, what are the benefits/challenges of using > multiple tools? > 2. What do you use the tool(s) for? > 3. Within your organization, where does usage/ownership/management of > your tool fall? What resources (people, skill sets, time, etc.) is needed > to use/manage the tool? > 5. How do you manage similar services for "other" systems? For example, > we don't expect to manage student-owned machines, but there are elements of > software inventory/metering that we still need to track. > 6. Do you have any documentation, web pages, and/or other resources that > you're willing to share? For example, your tool requirements list, RFP, > selection process, communication strategies, related governance/policies, > etc. > 7. Any lessons learned that you can share? > > > Thanks for any info you can share! > > Karen > > --------------------------------------------------------- > Karen Bull > Director, IT Business Services > UDit > University of Dayton > kbull1@udayton.edu > > Phone: (937) 229-3329 > Fax: (937) 229-4000 > > > ___________________________________________________ You are subscribed to > the ResNet-L mailing list. > > To subscribe, unsubscribe or search the archives, go to > http://LISTSERV.ND.EDU/archives/resnet-l.html > ___________________________________________________ > ___________________________________________________ You are subscribed to the ResNet-L mailing list. To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________ --001a113cfa163e4602052f46ed73 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <div dir=3D"ltr">Hi Karen,<div><br></div><div><div style=3D"font-size:12.8p= x"><div><b>1.=C2=A0 What tool(s) are you using?=C2=A0 If you are using sepa= rate tools for Windows and non-Windows hardware, what are the benefits/chal= lenges of using multiple tools?</b></div><div><br></div><div>We are using I= BM's BigFix.=C2=A0 It's an amazing product.=C2=A0 Our central campu= s is also using Casper to do Mac imaging and some remote management since i= t's a bit more feature rich, but everything is also manageable via BigF= ix.=C2=A0 The main advantage of Casper is that it's a much more seamles= s integration with Mac OS X, with a Self Service feature that looks much li= ke the App Store that lets you install pre-built software packages without = admin rights.=C2=A0 That saves us technician time.</div><div><br></div><div= >BigFix also has a Self Service feature but people often stated that it doe= sn't integrate as nicely (mostly doesn't look as pretty) into Mac O= S X.=C2=A0 On Windows, it works perfectly fine and we have several applicat= ions we deploy through Self Service.</div><div><br></div><div><b>2.=C2=A0 W= hat do you use the tool(s) for?</b></div><div><br></div><div>Patching prima= rily.=C2=A0 We also use it for any software deployments, running reports, g= enerating scripts (e.g. updating a host file).=C2=A0 The ability to get any= information we want from the client is important to us, and BigFix Relevan= ce language lets us do just that.</div><div><br></div></div><div style=3D"f= ont-size:12.8px"><b>3.=C2=A0 Within your organization, where does usage/own= ership/management of your tool fall?=C2=A0 What resources (people, skill se= ts, time, etc.) is needed to use/manage the tool?</b></div><div style=3D"fo= nt-size:12.8px"><br></div><div style=3D"font-size:12.8px">Central IT manage= s everything.=C2=A0 However, they delegate access to department IT such as = myself in BigFix so I have full control over my machines.=C2=A0 Casper does= not have a good enough delegation system so I don't have any access to= that system, but as I mentioned I can still do anything I want on Macs in = BigFix.</div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-s= ize:12.8px"><b>5.=C2=A0 How do you manage similar services for "other&= quot; systems?=C2=A0 For example, we don't expect to manage student-own= ed machines, but there are elements of software inventory/metering that we = still need to track.<br></b></div><div style=3D"font-size:12.8px"><br></div= ><div style=3D"font-size:12.8px">For student's personally owned machine= s, we do nothing.=C2=A0 I know other universities use some sort of clean ac= cess client for NAC, but it goes against Berkeley's philosophy to force= installation of software on personal devices.</div><div style=3D"font-size= :12.8px"><br></div><div style=3D"font-size:12.8px">We don't have anythi= ng for MDM (for managing things like staff iPhones, etc.) but I believe cen= tral IT is considering a few options in that area.</div><div style=3D"font-= size:12.8px"><br></div><div style=3D"font-size:12.8px">For general inventor= y purposes, we just track it in an inventory database with serial number, e= tc.=C2=A0 That requires manual input.</div><div style=3D"font-size:12.8px">= <b><br></b></div><div style=3D"font-size:12.8px"><b>6.=C2=A0 Do you have an= y documentation, web pages, and/or other resources that you're willing = to share?=C2=A0 For example, your tool requirements list, RFP, selection pr= ocess, communication strategies, related governance/policies, etc.<br></b><= /div><div style=3D"font-size:12.8px"><b><br></b></div><div style=3D"font-si= ze:12.8px">I don't have anything that's publicly accessible, but I&= #39;m more than happy to answer any additional questions you might have.</d= iv><div style=3D"font-size:12.8px"><b><br></b></div><div style=3D"font-size= :12.8px"><b>7.=C2=A0 Any lessons learned that you can share?</b></div><div = style=3D"font-size:12.8px"><div dir=3D"ltr"></div></div><div class=3D"gmail= _extra"><br></div><div class=3D"gmail_extra">I'm a huge fan of automati= on.=C2=A0 Any tool you look at will help with that.=C2=A0 I'm partial t= o BigFix since I've been using it for many years across different organ= izations.=C2=A0 But SCCM and KACE have similar feature sets.</div><div clas= s=3D"gmail_extra"><br></div><div class=3D"gmail_extra">One of the biggest w= ins for us is the ability for self service installation of software.=C2=A0 = By investing a bit of engineering resources into packaging applications fir= st, you can save tons of technician time later by allowing folks to install= these apps on their own without administrative rights.</div><div class=3D"= gmail_extra"><br></div><div class=3D"gmail_extra">If you have any questions= , let me know.=C2=A0 I love BigFix and am happy to share more.</div><div cl= ass=3D"gmail_extra"><br></div><div class=3D"gmail_extra"><br clear=3D"all">= <div><div class=3D"gmail_signature"><div dir=3D"ltr"><div>---<br>Keenan Par= melee<br>Technical Services Manager<br>Student Affairs Information Technolo= gies<br><a href=3D"http://rescomp.berkeley.edu" target=3D"_blank">http://re= scomp.berkeley.edu</a><br></div></div></div></div> <br><div class=3D"gmail_quote">On Wed, Mar 30, 2016 at 6:59 AM, Karen Bull = <span dir=3D"ltr"><<a href=3D"mailto:kbull1@udayton.edu" target=3D"_blan= k">kbull1@udayton.edu</a>></span> wrote:<br><blockquote class=3D"gmail_q= uote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-c= olor:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir=3D= "ltr"><div style=3D"font-size:12.8px"><div>At the University of Dayton, we = are exploring options to implement a client management tool (e.g., Dell KAC= E, LANDesk) to help us manage and automate tasks around things like patchin= g, inventory (hardware and software), software distribution and metering, r= emote control, etc.=C2=A0 While we're most focused on managing desktops= for our 2500 faculty and staff, there's some strong interest in using = this for servers as well.</div><div><br></div><div>We are in the process of= rolling out Active Directory and there has been some discussion around SCC= M; however, about 20% of our desktop hardware and a sizeable chunk of our s= erver hardware is non-Windows.=C2=A0 Ideally, we'd prefer one tool to m= anage Windows and non-Windows.</div><div><br></div><div>For those of you wh= o have implemented (or at least investigated) a CMT -- tell us everything!= =C2=A0 Ok, well, please at least tell us a few things.</div><div><br></div>= <div>1.=C2=A0 What tool(s) are you using?=C2=A0 If you are using separate t= ools for Windows and non-Windows hardware, what are the benefits/challenges= of using multiple tools?</div><div>2.=C2=A0 What do you use the tool(s) fo= r?</div></div><div style=3D"font-size:12.8px">3.=C2=A0 Within your organiza= tion, where does usage/ownership/management of your tool fall?=C2=A0 What r= esources (people, skill sets, time, etc.) is needed to use/manage the tool?= </div><div style=3D"font-size:12.8px">5.=C2=A0 How do you manage similar se= rvices for "other" systems?=C2=A0 For example, we don't expec= t to manage student-owned machines, but there are elements of software inve= ntory/metering that we still need to track.<br></div><div style=3D"font-siz= e:12.8px">6.=C2=A0 Do you have any documentation, web pages, and/or other r= esources that you're willing to share?=C2=A0 For example, your tool req= uirements list, RFP, selection process, communication strategies, related g= overnance/policies, etc.<br></div><div style=3D"font-size:12.8px">7.=C2=A0 = Any lessons learned that you can share?</div><div style=3D"font-size:12.8px= "><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-serif"><span sty= le=3D"font-size:10pt;line-height:15.3333px"><br></span></font></p><p><font = face=3D"arial, helvetica, sans-serif"><span style=3D"font-size:10pt;line-he= ight:15.3333px">Thanks for any info you can share!</span></font></p></div><= /div><div><div><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-ser= if"><span style=3D"font-size:10pt;line-height:115%">Karen</span><span style= =3D"font-size:10pt;line-height:115%"><br> <br> <span style=3D"background-repeat:initial initial">-------------------------= --------------------------------</span><br> <span style=3D"background-repeat:initial initial">Karen Bull</span><br> <span style=3D"background-repeat:initial initial">Director, IT Business Services</span><br> <span style=3D"background-repeat:initial initial">UDit</span><br> <span style=3D"background-repeat:initial initial">University of Dayton</span><br> </span><a href=3D"mailto:kbull1@udayton.edu" target=3D"_blank"><span style= =3D"font-size:10pt;line-height:115%">kbull1@udayton.edu</span></a><span sty= le=3D"font-size:10pt;line-height:115%"><br> <br> <span style=3D"background-repeat:initial initial">Phone:=C2=A0 <a href=3D"tel:%28937%29%20229-3329" value=3D"+19372293329" target=3D"_blan= k">(937) 229-3329</a></span><br> <span style=3D"background-repeat:initial initial">Fax:=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0 <a href=3D"tel:%28937%29%20229-4000" value=3D"+19372294000" target=3D"_blan= k">(937) 229-4000</a></span></span></font></p><div><br></div><div><br></div= ></div></div></div> </div> ___________________________________________________ You are subscribed to the ResNet-L mailing list. <p> To subscribe, unsubscribe or search the archives, go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_= blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> ___________________________________________________ </p></blockquote></div><br></div></div></div> ___________________________________________________ You are subscribed to the ResNet-L mailing list. <p> To subscribe, unsubscribe or search the archives, go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> ___________________________________________________ --001a113cfa163e4602052f46ed73--
|
|
|
|
|
|
|
|
|
|
|
|
| home | help | back | first | fref | pref | prev | next | nref | lref | last | post |