[41136] in Resnet-Forum
Re: Client Management Tools -- what are your experiences?
daemon@ATHENA.MIT.EDU (Doughty, Marc)
Wed Mar 30 11:28:26 2016
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Date: Wed, 30 Mar 2016 11:27:05 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Doughty, Marc" <marc_doughty@brown.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAADc8xnfT_Apo6nugYmz8AoT83VCp3ukxDD_vAavka1O7D7Bcw@mail.gmail.com>
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> we'd prefer one tool to manage Windows and non-Windows
SCCM can manage Macs and Linux systems, along with the major mobile
platforms. Obviously, the product's focus is on Windows, but it can do
other stuff.
- Marc Doughty
"If you aren't sure who is the give-way vessel, you are the give-way
vessel."
On Wed, Mar 30, 2016 at 9:59 AM, Karen Bull <kbull1@udayton.edu> wrote:
> At the University of Dayton, we are exploring options to implement a
> client management tool (e.g., Dell KACE, LANDesk) to help us manage and
> automate tasks around things like patching, inventory (hardware and
> software), software distribution and metering, remote control, etc. While
> we're most focused on managing desktops for our 2500 faculty and staff,
> there's some strong interest in using this for servers as well.
>
> We are in the process of rolling out Active Directory and there has been
> some discussion around SCCM; however, about 20% of our desktop hardware and
> a sizeable chunk of our server hardware is non-Windows. Ideally, we'd
> prefer one tool to manage Windows and non-Windows.
>
> For those of you who have implemented (or at least investigated) a CMT --
> tell us everything! Ok, well, please at least tell us a few things.
>
> 1. What tool(s) are you using? If you are using separate tools for
> Windows and non-Windows hardware, what are the benefits/challenges of using
> multiple tools?
> 2. What do you use the tool(s) for?
> 3. Within your organization, where does usage/ownership/management of
> your tool fall? What resources (people, skill sets, time, etc.) is needed
> to use/manage the tool?
> 5. How do you manage similar services for "other" systems? For example,
> we don't expect to manage student-owned machines, but there are elements of
> software inventory/metering that we still need to track.
> 6. Do you have any documentation, web pages, and/or other resources that
> you're willing to share? For example, your tool requirements list, RFP,
> selection process, communication strategies, related governance/policies,
> etc.
> 7. Any lessons learned that you can share?
>
>
> Thanks for any info you can share!
>
> Karen
>
> ---------------------------------------------------------
> Karen Bull
> Director, IT Business Services
> UDit
> University of Dayton
> kbull1@udayton.edu
>
> Phone: (937) 229-3329
> Fax: (937) 229-4000
>
>
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<div dir=3D"ltr">>=C2=A0<span style=3D"font-size:12.8px">we'd prefer=
one tool to manage Windows and non-Windows</span><div><span style=3D"font-=
size:12.8px"><br></span></div><div><span style=3D"font-size:12.8px">SCCM ca=
n manage Macs and Linux systems, along with the major mobile platforms. Obv=
iously, the product's focus is on Windows, but it can do other stuff.</=
span></div></div><div class=3D"gmail_extra"><br clear=3D"all"><div><div cla=
ss=3D"gmail_signature"><br>- Marc Doughty<br>"If you aren't sure w=
ho is the give-way vessel, you are the give-way vessel."</div></div>
<br><div class=3D"gmail_quote">On Wed, Mar 30, 2016 at 9:59 AM, Karen Bull =
<span dir=3D"ltr"><<a href=3D"mailto:kbull1@udayton.edu" target=3D"_blan=
k">kbull1@udayton.edu</a>></span> wrote:<br><blockquote class=3D"gmail_q=
uote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1e=
x"><div dir=3D"ltr"><div style=3D"font-size:12.8px"><div>At the University =
of Dayton, we are exploring options to implement a client management tool (=
e.g., Dell KACE, LANDesk) to help us manage and automate tasks around thing=
s like patching, inventory (hardware and software), software distribution a=
nd metering, remote control, etc.=C2=A0 While we're most focused on man=
aging desktops for our 2500 faculty and staff, there's some strong inte=
rest in using this for servers as well.</div><div><br></div><div>We are in =
the process of rolling out Active Directory and there has been some discuss=
ion around SCCM; however, about 20% of our desktop hardware and a sizeable =
chunk of our server hardware is non-Windows.=C2=A0 Ideally, we'd prefer=
one tool to manage Windows and non-Windows.</div><div><br></div><div>For t=
hose of you who have implemented (or at least investigated) a CMT -- tell u=
s everything!=C2=A0 Ok, well, please at least tell us a few things.</div><d=
iv><br></div><div>1.=C2=A0 What tool(s) are you using?=C2=A0 If you are usi=
ng separate tools for Windows and non-Windows hardware, what are the benefi=
ts/challenges of using multiple tools?</div><div>2.=C2=A0 What do you use t=
he tool(s) for?</div></div><div style=3D"font-size:12.8px">3.=C2=A0 Within =
your organization, where does usage/ownership/management of your tool fall?=
=C2=A0 What resources (people, skill sets, time, etc.) is needed to use/man=
age the tool?</div><div style=3D"font-size:12.8px">5.=C2=A0 How do you mana=
ge similar services for "other" systems?=C2=A0 For example, we do=
n't expect to manage student-owned machines, but there are elements of =
software inventory/metering that we still need to track.<br></div><div styl=
e=3D"font-size:12.8px">6.=C2=A0 Do you have any documentation, web pages, a=
nd/or other resources that you're willing to share?=C2=A0 For example, =
your tool requirements list, RFP, selection process, communication strategi=
es, related governance/policies, etc.<br></div><div style=3D"font-size:12.8=
px">7.=C2=A0 Any lessons learned that you can share?</div><div style=3D"fon=
t-size:12.8px"><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-ser=
if"><span style=3D"font-size:10pt;line-height:15.3333px"><br></span></font>=
</p><p><font face=3D"arial, helvetica, sans-serif"><span style=3D"font-size=
:10pt;line-height:15.3333px">Thanks for any info you can share!</span></fon=
t></p></div></div><div><div><div dir=3D"ltr"><p><font face=3D"arial, helvet=
ica, sans-serif"><span style=3D"font-size:10pt;line-height:115%">Karen</spa=
n><span style=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">-------------------------=
--------------------------------</span><br>
<span style=3D"background-repeat:initial initial">Karen
Bull</span><br>
<span style=3D"background-repeat:initial initial">Director,
IT Business Services</span><br>
<span style=3D"background-repeat:initial initial">UDit</span><br>
<span style=3D"background-repeat:initial initial">University
of Dayton</span><br>
</span><a href=3D"mailto:kbull1@udayton.edu" target=3D"_blank"><span style=
=3D"font-size:10pt;line-height:115%">kbull1@udayton.edu</span></a><span sty=
le=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">Phone:=C2=A0
<a href=3D"tel:%28937%29%20229-3329" value=3D"+19372293329" target=3D"_blan=
k">(937) 229-3329</a></span><br>
<span style=3D"background-repeat:initial initial">Fax:=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0
<a href=3D"tel:%28937%29%20229-4000" value=3D"+19372294000" target=3D"_blan=
k">(937) 229-4000</a></span></span></font></p><div><br></div><div><br></div=
></div></div></div>
</div>
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</p></blockquote></div><br></div>
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