[41138] in Resnet-Forum
Re: Client Management Tools -- what are your experiences?
daemon@ATHENA.MIT.EDU (Isaac Holmes)
Wed Mar 30 14:12:30 2016
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Date: Wed, 30 Mar 2016 14:11:29 -0400
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From: Isaac Holmes <iholmes@nd.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAK-nNKg1tRS=H+nQfJYMa5xrDQbh1CN1d_NLYXGLjx3TkoRQxg@mail.gmail.com>
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1. What tool(s) are you using? If you are using separate tools for
Windows and non-Windows hardware, what are the benefits/challenges of using
multiple tools?
Windows - SCCM
Mac - JAMF=E2=80=99s Casper Suite
Mobile Devices - AirWatch
2. What do you use the tool(s) for?
OS Image deployment
Software Deployment
Security compliance
Reporting
OS & Application patching
3. Within your organization, where does usage/ownership/management of your
tool fall? What resources (people, skill sets, time, etc.) is needed to
use/manage the tool?
Tool management is handled by the Platforms group. There are four people
that manage all of our desktop management tools and offerings and the
infrastructure along with providing 3rd level support.
The four of us all came into it with software packaging experience, really
only two of us make packages for deployment along with the OS imaging, one
for Apple, one for Windows. One primarily handles the updates, security
compliance and custom reporting, though field staff can create their own
reports, Microsoft just made it a little more difficult in CM 2012. We can
all backup and cover for the others we just have our specialties. Not our
only responsibilities but takes 50-80% of our time.
5. How do you manage similar services for "other" systems? For example,
we don't expect to manage student-owned machines, but there are elements of
software inventory/metering that we still need to track.
We don't use the software metering in SCCM, for license compliance where
needed we use KeyAccess.
6. Do you have any documentation, web pages, and/or other resources that
you're willing to share? For example, your tool requirements list, RFP,
selection process, communication strategies, related governance/policies,
etc.
Mobile Device Management - http://mobile.nd.edu/projects/mdm/
Sorry any Casper and SCCM pages are behind secure logins.
7. Any lessons learned that you can share?
Enable everything up front, it was easier to initially conffigure it than
it has been to go back and turn on and and implement additional features.
If you are needing to managed devices off campus that only reach in via
occasional VPN connections or the web turn on SSL for SCCM.
Getting the users of un-managed systems to install the client can be a
headache. They see no point to it and some see it as big brother watching.
We used the Software Center as an incentive and published all the same
software we have our software downloads self service page. So it is easier
for them to install software, now it is select and click install, not
download, run installer, answer questions, close installer, delete download=
.
Look into 3rd party software patch products. You can do it yourself but it
can easily take a full time person to manage depending on what 3rd party
(non Microsoft or Apple) software you want to deploy patches for. We are
currently looking to implement this still in process of selecting the
vendor.
Depending on your contract with Microsoft you may find SCCM to be free or
very cheap, I believe we only had to pay for the server license and SQL
license in earlier versions, we have change our contract and now only pay
for media if needed.
On Wed, Mar 30, 2016 at 12:49 PM, Keenan Parmelee <keenanparm@berkeley.edu>
wrote:
> Hi Karen,
>
> *1. What tool(s) are you using? If you are using separate tools for
> Windows and non-Windows hardware, what are the benefits/challenges of usi=
ng
> multiple tools?*
>
> We are using IBM's BigFix. It's an amazing product. Our central campus
> is also using Casper to do Mac imaging and some remote management since
> it's a bit more feature rich, but everything is also manageable via
> BigFix. The main advantage of Casper is that it's a much more seamless
> integration with Mac OS X, with a Self Service feature that looks much li=
ke
> the App Store that lets you install pre-built software packages without
> admin rights. That saves us technician time.
>
> BigFix also has a Self Service feature but people often stated that it
> doesn't integrate as nicely (mostly doesn't look as pretty) into Mac OS X=
.
> On Windows, it works perfectly fine and we have several applications we
> deploy through Self Service.
>
> *2. What do you use the tool(s) for?*
>
> Patching primarily. We also use it for any software deployments, running
> reports, generating scripts (e.g. updating a host file). The ability to
> get any information we want from the client is important to us, and BigFi=
x
> Relevance language lets us do just that.
>
> *3. Within your organization, where does usage/ownership/management of
> your tool fall? What resources (people, skill sets, time, etc.) is neede=
d
> to use/manage the tool?*
>
> Central IT manages everything. However, they delegate access to
> department IT such as myself in BigFix so I have full control over my
> machines. Casper does not have a good enough delegation system so I don'=
t
> have any access to that system, but as I mentioned I can still do anythin=
g
> I want on Macs in BigFix.
>
>
> *5. How do you manage similar services for "other" systems? For example=
,
> we don't expect to manage student-owned machines, but there are elements =
of
> software inventory/metering that we still need to track.*
>
> For student's personally owned machines, we do nothing. I know other
> universities use some sort of clean access client for NAC, but it goes
> against Berkeley's philosophy to force installation of software on person=
al
> devices.
>
> We don't have anything for MDM (for managing things like staff iPhones,
> etc.) but I believe central IT is considering a few options in that area.
>
> For general inventory purposes, we just track it in an inventory database
> with serial number, etc. That requires manual input.
>
>
> *6. Do you have any documentation, web pages, and/or other resources tha=
t
> you're willing to share? For example, your tool requirements list, RFP,
> selection process, communication strategies, related governance/policies,
> etc.*
>
> I don't have anything that's publicly accessible, but I'm more than happy
> to answer any additional questions you might have.
>
> *7. Any lessons learned that you can share?*
>
> I'm a huge fan of automation. Any tool you look at will help with that.
> I'm partial to BigFix since I've been using it for many years across
> different organizations. But SCCM and KACE have similar feature sets.
>
> One of the biggest wins for us is the ability for self service
> installation of software. By investing a bit of engineering resources in=
to
> packaging applications first, you can save tons of technician time later =
by
> allowing folks to install these apps on their own without administrative
> rights.
>
> If you have any questions, let me know. I love BigFix and am happy to
> share more.
>
>
> ---
> Keenan Parmelee
> Technical Services Manager
> Student Affairs Information Technologies
> http://rescomp.berkeley.edu
>
> On Wed, Mar 30, 2016 at 6:59 AM, Karen Bull <kbull1@udayton.edu> wrote:
>
>> At the University of Dayton, we are exploring options to implement a
>> client management tool (e.g., Dell KACE, LANDesk) to help us manage and
>> automate tasks around things like patching, inventory (hardware and
>> software), software distribution and metering, remote control, etc. Whi=
le
>> we're most focused on managing desktops for our 2500 faculty and staff,
>> there's some strong interest in using this for servers as well.
>>
>> We are in the process of rolling out Active Directory and there has been
>> some discussion around SCCM; however, about 20% of our desktop hardware =
and
>> a sizeable chunk of our server hardware is non-Windows. Ideally, we'd
>> prefer one tool to manage Windows and non-Windows.
>>
>> For those of you who have implemented (or at least investigated) a CMT -=
-
>> tell us everything! Ok, well, please at least tell us a few things.
>>
>> 1. What tool(s) are you using? If you are using separate tools for
>> Windows and non-Windows hardware, what are the benefits/challenges of us=
ing
>> multiple tools?
>> 2. What do you use the tool(s) for?
>> 3. Within your organization, where does usage/ownership/management of
>> your tool fall? What resources (people, skill sets, time, etc.) is need=
ed
>> to use/manage the tool?
>> 5. How do you manage similar services for "other" systems? For example=
,
>> we don't expect to manage student-owned machines, but there are elements=
of
>> software inventory/metering that we still need to track.
>> 6. Do you have any documentation, web pages, and/or other resources tha=
t
>> you're willing to share? For example, your tool requirements list, RFP,
>> selection process, communication strategies, related governance/policies=
,
>> etc.
>> 7. Any lessons learned that you can share?
>>
>>
>> Thanks for any info you can share!
>>
>> Karen
>>
>> ---------------------------------------------------------
>> Karen Bull
>> Director, IT Business Services
>> UDit
>> University of Dayton
>> kbull1@udayton.edu
>>
>> Phone: (937) 229-3329
>> Fax: (937) 229-4000
>>
>>
>> ___________________________________________________ You are subscribed t=
o
>> the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html
>> ___________________________________________________
>>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
--=20
Isaac Holmes
IT Engineering Specialist
University of Notre Dame
320 IT Center
Notre Dame, IN 46556
(574) 631-3254
___________________________________________________
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<div dir=3D"ltr"><div style=3D"font-size:12.8px"><div>1.=C2=A0 What tool(s)=
are you using?=C2=A0 If you are using separate tools for Windows and non-W=
indows hardware, what are the benefits/challenges of using multiple tools?<=
/div><div>Windows - SCCM</div><div>Mac -=C2=A0JAMF=E2=80=99s Casper Suite=
=C2=A0</div><div>Mobile Devices - AirWatch</div><div><br></div><div>2.=C2=
=A0 What do you use the tool(s) for?</div><div>OS Image deployment</div><di=
v>Software Deployment</div><div>Security compliance</div><div>Reporting</di=
v><div>OS & Application patching</div><div><br></div></div><div style=
=3D"font-size:12.8px">3.=C2=A0 Within your organization, where does usage/o=
wnership/management of your tool fall?=C2=A0 What resources (people, skill =
sets, time, etc.) is needed to use/manage the tool?</div><div style=3D"font=
-size:12.8px">Tool management is handled by the Platforms group. There are =
four people that manage all of our desktop management tools and offerings a=
nd the infrastructure along with providing 3rd level support. =C2=A0</div><=
div style=3D"font-size:12.8px"><br></div><div style=3D"font-size:12.8px">Th=
e four of us all came into it with software packaging experience, really on=
ly two of us make packages for deployment along with the OS imaging, one fo=
r Apple, one for Windows. One primarily handles the updates, security compl=
iance and custom reporting, though field staff can create their own reports=
, Microsoft just made it a little more difficult in CM 2012.=C2=A0 We can a=
ll backup and cover for the others we just have our specialties.=C2=A0 Not =
our only responsibilities but takes 50-80% of our time.</div><div style=3D"=
font-size:12.8px"><br></div><div style=3D"font-size:12.8px">5.=C2=A0 How do=
you manage similar services for "other" systems?=C2=A0 For examp=
le, we don't expect to manage student-owned machines, but there are ele=
ments of software inventory/metering that we still need to track.<br></div>=
<div style=3D"font-size:12.8px">We don't use the software metering in S=
CCM, for license compliance where needed we use KeyAccess.</div><div style=
=3D"font-size:12.8px"><br></div><div style=3D"font-size:12.8px">6.=C2=A0 Do=
you have any documentation, web pages, and/or other resources that you'=
;re willing to share?=C2=A0 For example, your tool requirements list, RFP, =
selection process, communication strategies, related governance/policies, e=
tc.<br></div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-s=
ize:12.8px">Mobile Device Management -=C2=A0<a href=3D"http://mobile.nd.edu=
/projects/mdm/">http://mobile.nd.edu/projects/mdm/</a></div><div style=3D"f=
ont-size:12.8px"><br></div><div style=3D"font-size:12.8px">Sorry any Casper=
and SCCM pages are behind secure logins.</div><div style=3D"font-size:12.8=
px"><br></div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-=
size:12.8px">7.=C2=A0 Any lessons learned that you can share?</div><div sty=
le=3D"font-size:12.8px">Enable everything up front, it was easier to initia=
lly conffigure it than it has been to go back and turn on and and implement=
additional features. If you are needing to managed devices off campus that=
only reach in via occasional VPN connections or the web turn on SSL for SC=
CM.</div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-size:=
12.8px">Getting the users of un-managed systems to install the client can b=
e a headache. They see no point to it and some see it as big brother watchi=
ng. We used the Software Center as an incentive and published all the same =
software we have our software downloads self service page.=C2=A0 So it is e=
asier for them to install software, now it is select and click install, not=
download, run installer, answer questions, close installer, delete downloa=
d.</div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-size:1=
2.8px">Look into 3rd party software patch products.=C2=A0 You can do it you=
rself but it can easily take a full time person to manage depending on what=
3rd party (non Microsoft or Apple) software you want to deploy patches for=
. We are currently looking to implement this still in process of selecting =
the vendor.</div><div style=3D"font-size:12.8px"><br></div><div style=3D"fo=
nt-size:12.8px">Depending on your contract with Microsoft you may find SCCM=
to be free or very cheap, I believe we only had to pay for the server lice=
nse and SQL license in earlier versions, we have change our contract and no=
w only pay for media if needed.</div><div style=3D"font-size:12.8px">=C2=A0=
</div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-size:12.=
8px"><div dir=3D"ltr"></div></div></div><div class=3D"gmail_extra"><br><div=
class=3D"gmail_quote">On Wed, Mar 30, 2016 at 12:49 PM, Keenan Parmelee <s=
pan dir=3D"ltr"><<a href=3D"mailto:keenanparm@berkeley.edu" target=3D"_b=
lank">keenanparm@berkeley.edu</a>></span> wrote:<br><blockquote class=3D=
"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding=
-left:1ex"><div dir=3D"ltr">Hi Karen,<div><br></div><div><div style=3D"font=
-size:12.8px"><span class=3D""><div><b>1.=C2=A0 What tool(s) are you using?=
=C2=A0 If you are using separate tools for Windows and non-Windows hardware=
, what are the benefits/challenges of using multiple tools?</b></div><div><=
br></div></span><div>We are using IBM's BigFix.=C2=A0 It's an amazi=
ng product.=C2=A0 Our central campus is also using Casper to do Mac imaging=
and some remote management since it's a bit more feature rich, but eve=
rything is also manageable via BigFix.=C2=A0 The main advantage of Casper i=
s that it's a much more seamless integration with Mac OS X, with a Self=
Service feature that looks much like the App Store that lets you install p=
re-built software packages without admin rights.=C2=A0 That saves us techni=
cian time.</div><div><br></div><div>BigFix also has a Self Service feature =
but people often stated that it doesn't integrate as nicely (mostly doe=
sn't look as pretty) into Mac OS X.=C2=A0 On Windows, it works perfectl=
y fine and we have several applications we deploy through Self Service.</di=
v><span class=3D""><div><br></div><div><b>2.=C2=A0 What do you use the tool=
(s) for?</b></div><div><br></div></span><div>Patching primarily.=C2=A0 We a=
lso use it for any software deployments, running reports, generating script=
s (e.g. updating a host file).=C2=A0 The ability to get any information we =
want from the client is important to us, and BigFix Relevance language lets=
us do just that.</div><div><br></div></div><span class=3D""><div style=3D"=
font-size:12.8px"><b>3.=C2=A0 Within your organization, where does usage/ow=
nership/management of your tool fall?=C2=A0 What resources (people, skill s=
ets, time, etc.) is needed to use/manage the tool?</b></div><div style=3D"f=
ont-size:12.8px"><br></div></span><div style=3D"font-size:12.8px">Central I=
T manages everything.=C2=A0 However, they delegate access to department IT =
such as myself in BigFix so I have full control over my machines.=C2=A0 Cas=
per does not have a good enough delegation system so I don't have any a=
ccess to that system, but as I mentioned I can still do anything I want on =
Macs in BigFix.</div><span class=3D""><div style=3D"font-size:12.8px"><br><=
/div><div style=3D"font-size:12.8px"><b>5.=C2=A0 How do you manage similar =
services for "other" systems?=C2=A0 For example, we don't exp=
ect to manage student-owned machines, but there are elements of software in=
ventory/metering that we still need to track.<br></b></div><div style=3D"fo=
nt-size:12.8px"><br></div></span><div style=3D"font-size:12.8px">For studen=
t's personally owned machines, we do nothing.=C2=A0 I know other univer=
sities use some sort of clean access client for NAC, but it goes against Be=
rkeley's philosophy to force installation of software on personal devic=
es.</div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-size:=
12.8px">We don't have anything for MDM (for managing things like staff =
iPhones, etc.) but I believe central IT is considering a few options in tha=
t area.</div><div style=3D"font-size:12.8px"><br></div><div style=3D"font-s=
ize:12.8px">For general inventory purposes, we just track it in an inventor=
y database with serial number, etc.=C2=A0 That requires manual input.</div>=
<span class=3D""><div style=3D"font-size:12.8px"><b><br></b></div><div styl=
e=3D"font-size:12.8px"><b>6.=C2=A0 Do you have any documentation, web pages=
, and/or other resources that you're willing to share?=C2=A0 For exampl=
e, your tool requirements list, RFP, selection process, communication strat=
egies, related governance/policies, etc.<br></b></div><div style=3D"font-si=
ze:12.8px"><b><br></b></div></span><div style=3D"font-size:12.8px">I don=
9;t have anything that's publicly accessible, but I'm more than hap=
py to answer any additional questions you might have.</div><span class=3D""=
><div style=3D"font-size:12.8px"><b><br></b></div><div style=3D"font-size:1=
2.8px"><b>7.=C2=A0 Any lessons learned that you can share?</b></div><div st=
yle=3D"font-size:12.8px"><div dir=3D"ltr"></div></div><div class=3D"gmail_e=
xtra"><br></div></span><div class=3D"gmail_extra">I'm a huge fan of aut=
omation.=C2=A0 Any tool you look at will help with that.=C2=A0 I'm part=
ial to BigFix since I've been using it for many years across different =
organizations.=C2=A0 But SCCM and KACE have similar feature sets.</div><div=
class=3D"gmail_extra"><br></div><div class=3D"gmail_extra">One of the bigg=
est wins for us is the ability for self service installation of software.=
=C2=A0 By investing a bit of engineering resources into packaging applicati=
ons first, you can save tons of technician time later by allowing folks to =
install these apps on their own without administrative rights.</div><div cl=
ass=3D"gmail_extra"><br></div><div class=3D"gmail_extra">If you have any qu=
estions, let me know.=C2=A0 I love BigFix and am happy to share more.</div>=
<div class=3D"gmail_extra"><br></div><div class=3D"gmail_extra"><br clear=
=3D"all"><div><div><div dir=3D"ltr"><div>---<br>Keenan Parmelee<br>Technica=
l Services Manager<br>Student Affairs Information Technologies<br><a href=
=3D"http://rescomp.berkeley.edu" target=3D"_blank">http://rescomp.berkeley.=
edu</a><br></div></div></div></div><div><div class=3D"h5">
<br><div class=3D"gmail_quote">On Wed, Mar 30, 2016 at 6:59 AM, Karen Bull =
<span dir=3D"ltr"><<a href=3D"mailto:kbull1@udayton.edu" target=3D"_blan=
k">kbull1@udayton.edu</a>></span> wrote:<br><blockquote class=3D"gmail_q=
uote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-c=
olor:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir=3D=
"ltr"><div style=3D"font-size:12.8px"><div>At the University of Dayton, we =
are exploring options to implement a client management tool (e.g., Dell KAC=
E, LANDesk) to help us manage and automate tasks around things like patchin=
g, inventory (hardware and software), software distribution and metering, r=
emote control, etc.=C2=A0 While we're most focused on managing desktops=
for our 2500 faculty and staff, there's some strong interest in using =
this for servers as well.</div><div><br></div><div>We are in the process of=
rolling out Active Directory and there has been some discussion around SCC=
M; however, about 20% of our desktop hardware and a sizeable chunk of our s=
erver hardware is non-Windows.=C2=A0 Ideally, we'd prefer one tool to m=
anage Windows and non-Windows.</div><div><br></div><div>For those of you wh=
o have implemented (or at least investigated) a CMT -- tell us everything!=
=C2=A0 Ok, well, please at least tell us a few things.</div><div><br></div>=
<div>1.=C2=A0 What tool(s) are you using?=C2=A0 If you are using separate t=
ools for Windows and non-Windows hardware, what are the benefits/challenges=
of using multiple tools?</div><div>2.=C2=A0 What do you use the tool(s) fo=
r?</div></div><div style=3D"font-size:12.8px">3.=C2=A0 Within your organiza=
tion, where does usage/ownership/management of your tool fall?=C2=A0 What r=
esources (people, skill sets, time, etc.) is needed to use/manage the tool?=
</div><div style=3D"font-size:12.8px">5.=C2=A0 How do you manage similar se=
rvices for "other" systems?=C2=A0 For example, we don't expec=
t to manage student-owned machines, but there are elements of software inve=
ntory/metering that we still need to track.<br></div><div style=3D"font-siz=
e:12.8px">6.=C2=A0 Do you have any documentation, web pages, and/or other r=
esources that you're willing to share?=C2=A0 For example, your tool req=
uirements list, RFP, selection process, communication strategies, related g=
overnance/policies, etc.<br></div><div style=3D"font-size:12.8px">7.=C2=A0 =
Any lessons learned that you can share?</div><div style=3D"font-size:12.8px=
"><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-serif"><span sty=
le=3D"font-size:10pt;line-height:15.3333px"><br></span></font></p><p><font =
face=3D"arial, helvetica, sans-serif"><span style=3D"font-size:10pt;line-he=
ight:15.3333px">Thanks for any info you can share!</span></font></p></div><=
/div><div><div><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-ser=
if"><span style=3D"font-size:10pt;line-height:115%">Karen</span><span style=
=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">-------------------------=
--------------------------------</span><br>
<span style=3D"background-repeat:initial initial">Karen
Bull</span><br>
<span style=3D"background-repeat:initial initial">Director,
IT Business Services</span><br>
<span style=3D"background-repeat:initial initial">UDit</span><br>
<span style=3D"background-repeat:initial initial">University
of Dayton</span><br>
</span><a href=3D"mailto:kbull1@udayton.edu" target=3D"_blank"><span style=
=3D"font-size:10pt;line-height:115%">kbull1@udayton.edu</span></a><span sty=
le=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">Phone:=C2=A0
<a href=3D"tel:%28937%29%20229-3329" value=3D"+19372293329" target=3D"_blan=
k">(937) 229-3329</a></span><br>
<span style=3D"background-repeat:initial initial">Fax:=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0
<a href=3D"tel:%28937%29%20229-4000" value=3D"+19372294000" target=3D"_blan=
k">(937) 229-4000</a></span></span></font></p><div><br></div><div><br></div=
></div></div></div>
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</p></blockquote></div><br></div></div></div></div></div><div class=3D"HOEn=
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</p></div></div></blockquote></div><br><br clear=3D"all"><div><br></div>-- =
<br><div class=3D"gmail_signature"><div dir=3D"ltr"><br><div>Isaac Holmes</=
div><div>IT Engineering Specialist</div><div><br></div><div>University of N=
otre Dame</div><div>320 IT Center</div><div>Notre Dame, IN 46556</div><div>=
<br></div><div>(574) 631-3254</div></div></div>
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