[41124] in Resnet-Forum
Re: IT Personnel ratio to customers supported?
daemon@ATHENA.MIT.EDU (Neil Turner)
Thu Mar 24 15:27:28 2016
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Date: Thu, 24 Mar 2016 12:25:36 -0700
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From: Neil Turner <neil.turner@berkeley.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAGrgJktQbfVd6q=ix+GdCr6GzQBviB0j4nG52dLFu6mF92X+cg@mail.gmail.com>
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Thanks. I love this thread. I can only speak for my department, not UCB as
a whole. We serve aprox 75 FTE employees and 650 students with 1.5 FTE IT
staff making a ratio of 483:1.
Neil Turner
I-House Information Systems
(510) 643-1724
On Wed, Mar 23, 2016 at 12:45 PM, Wendy Worlund <wendy.worlund@uah.edu>
wrote:
> Hello friends,
> I'm looking for a standard on the amount of personnel typically needed for
> x amount of customers. So far, I can't find what I need online. (I don't
> have an HDI subscription.)
>
> We have approximately 40 full time employees and 14 students in OIT. We
> have approximately 9,000 users to support (approximately 1,348 employees
> and 7,650 students last semester). I'm going to average that to say our
> ratio is 180 customers to 1 employee.
>
> I'm trying to see where we fall in with most people. If you don't know the
> standard, will you approximate what yours is for me?
>
> Thanks in advance,
>
> Wendy Worlund
> Manager of Client Services
> UAH - Office of Information Technology
> VBH M22
> (256) 824-2616
> wendy.worlund@uah.edu
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"color:#0b5394">Thank=
s. I love this thread. I can only speak for my department, not UCB as a who=
le. We serve aprox 75 FTE employees and 650 students with 1.5 FTE IT staff =
making a ratio of 483:1.</div><div class=3D"gmail_extra"><br clear=3D"all">=
<div><div class=3D"gmail_signature"><div dir=3D"ltr"><div><span style=3D"co=
lor:rgb(31,73,125);font-family:"Arial","sans-serif";fon=
t-size:10pt">Neil Turner</span></div><div><span style=3D"color:rgb(31,73,12=
5);font-family:"Arial","sans-serif";font-size:10pt"></s=
pan><span style=3D"color:rgb(23,54,93);font-family:"Cambria",&quo=
t;serif";font-size:9pt">I-House Information Systems</span></div><div><=
span style=3D"color:rgb(23,54,93);font-family:"Cambria","ser=
if";font-size:9pt">(</span><span style=3D"color:rgb(23,54,93);font-fam=
ily:"Cambria","serif";font-size:9pt">510) 643-1724</spa=
n></div><p><span style=3D"color:rgb(23,54,93);font-family:"Cambria&quo=
t;,"serif";font-size:9pt"></span>=C2=A0</p></div></div></div>
<br><div class=3D"gmail_quote">On Wed, Mar 23, 2016 at 12:45 PM, Wendy Worl=
und <span dir=3D"ltr"><<a href=3D"mailto:wendy.worlund@uah.edu" target=
=3D"_blank">wendy.worlund@uah.edu</a>></span> wrote:<br><blockquote clas=
s=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pad=
ding-left:1ex"><div dir=3D"ltr">Hello friends,<div>I'm looking for a st=
andard on the amount of personnel typically needed for x amount of customer=
s. So far, I can't find what I need online. (I don't have an HDI su=
bscription.)<br clear=3D"all"><div><div><div dir=3D"ltr"><br></div><div dir=
=3D"ltr">We have approximately 40 full time employees and 14 students in OI=
T. We have approximately 9,000 users to support (approximately 1,348 employ=
ees and 7,650 students last semester). I'm going to average that to say=
our ratio is 180 customers to 1 employee.</div><div dir=3D"ltr"><br></div>=
<div>I'm trying to see where we fall in with most people. If you don=
9;t know the standard, will you approximate what yours is for me?</div><div=
><br></div><div>Thanks in advance,</div><div dir=3D"ltr"><br>Wendy Worlund<=
br>Manager of Client Services<br>UAH - Office of Information Technology<br>=
VBH M22<br><a href=3D"tel:%28256%29%20824-2616" value=3D"+12568242616" targ=
et=3D"_blank">(256) 824-2616</a><br><a href=3D"mailto:wendy.worlund@uah.edu=
" target=3D"_blank">wendy.worlund@uah.edu</a></div></div></div>
</div></div>
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</p></blockquote></div><br></div></div>
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