[41125] in Resnet-Forum
Re: IT Personnel ratio to customers supported?
daemon@ATHENA.MIT.EDU (Neil Turner)
Thu Mar 24 15:51:29 2016
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Date: Thu, 24 Mar 2016 12:49:42 -0700
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Neil Turner <neil.turner@berkeley.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJqv_4NYPO0nB_Ackjr9NgNAS+tMFUSGoiB=j5Pm+ooaiOy4xw@mail.gmail.com>
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I should add that on the employee support side we rely on the campus for
the Windows domain infrastructure (we manage our OU within the domain) and
for google mail/ apps. On the student side we do everything internally.
Neil Turner
I-House Information Systems
(510) 643-1724
On Thu, Mar 24, 2016 at 12:25 PM, Neil Turner <neil.turner@berkeley.edu>
wrote:
> Thanks. I love this thread. I can only speak for my department, not UCB as
> a whole. We serve aprox 75 FTE employees and 650 students with 1.5 FTE IT
> staff making a ratio of 483:1.
>
> Neil Turner
> I-House Information Systems
> (510) 643-1724
>
>
>
> On Wed, Mar 23, 2016 at 12:45 PM, Wendy Worlund <wendy.worlund@uah.edu>
> wrote:
>
>> Hello friends,
>> I'm looking for a standard on the amount of personnel typically needed
>> for x amount of customers. So far, I can't find what I need online. (I
>> don't have an HDI subscription.)
>>
>> We have approximately 40 full time employees and 14 students in OIT. We
>> have approximately 9,000 users to support (approximately 1,348 employees
>> and 7,650 students last semester). I'm going to average that to say our
>> ratio is 180 customers to 1 employee.
>>
>> I'm trying to see where we fall in with most people. If you don't know
>> the standard, will you approximate what yours is for me?
>>
>> Thanks in advance,
>>
>> Wendy Worlund
>> Manager of Client Services
>> UAH - Office of Information Technology
>> VBH M22
>> (256) 824-2616
>> wendy.worlund@uah.edu
>> ___________________________________________________ You are subscribed to
>> the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html
>> ___________________________________________________
>>
>
>
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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"color:#0b5394">I sho=
uld add that on the employee support side we rely on the campus for the Win=
dows domain infrastructure (we manage our OU within the domain) and for goo=
gle mail/ apps. On the student side we do everything internally.=C2=A0</div=
></div><div class=3D"gmail_extra"><br clear=3D"all"><div><div class=3D"gmai=
l_signature"><div dir=3D"ltr"><div><span style=3D"color:rgb(31,73,125);font=
-family:"Arial","sans-serif";font-size:10pt">Neil Turne=
r</span></div><div><span style=3D"color:rgb(31,73,125);font-family:"Ar=
ial","sans-serif";font-size:10pt"></span><span style=3D"colo=
r:rgb(23,54,93);font-family:"Cambria","serif";font-size=
:9pt">I-House Information Systems</span></div><div><span style=3D"color:rgb=
(23,54,93);font-family:"Cambria","serif";font-size:9pt"=
>(</span><span style=3D"color:rgb(23,54,93);font-family:"Cambria"=
,"serif";font-size:9pt">510) 643-1724</span></div><p><span style=
=3D"color:rgb(23,54,93);font-family:"Cambria","serif";f=
ont-size:9pt"></span>=C2=A0</p></div></div></div>
<br><div class=3D"gmail_quote">On Thu, Mar 24, 2016 at 12:25 PM, Neil Turne=
r <span dir=3D"ltr"><<a href=3D"mailto:neil.turner@berkeley.edu" target=
=3D"_blank">neil.turner@berkeley.edu</a>></span> wrote:<br><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;=
padding-left:1ex"><div dir=3D"ltr"><div class=3D"gmail_default" style=3D"co=
lor:#0b5394">Thanks. I love this thread. I can only speak for my department=
, not UCB as a whole. We serve aprox 75 FTE employees and 650 students with=
1.5 FTE IT staff making a ratio of 483:1.</div><div class=3D"gmail_extra">=
<span class=3D"HOEnZb"><font color=3D"#888888"><br clear=3D"all"><div><div>=
<div dir=3D"ltr"><div><span style=3D"color:rgb(31,73,125);font-family:"=
;Arial","sans-serif";font-size:10pt">Neil Turner</span></div=
><div><span style=3D"color:rgb(31,73,125);font-family:"Arial",&qu=
ot;sans-serif";font-size:10pt"></span><span style=3D"color:rgb(23,54,9=
3);font-family:"Cambria","serif";font-size:9pt">I-House=
Information Systems</span></div><div><span style=3D"color:rgb(23,54,93);fo=
nt-family:"Cambria","serif";font-size:9pt">(</span><spa=
n style=3D"color:rgb(23,54,93);font-family:"Cambria","serif&=
quot;;font-size:9pt"><a href=3D"tel:510%29%20643-1724" value=3D"+1510643172=
4" target=3D"_blank">510) 643-1724</a></span></div><p><span style=3D"color:=
rgb(23,54,93);font-family:"Cambria","serif";font-size:9=
pt"></span>=C2=A0</p></div></div></div></font></span><div><div class=3D"h5"=
>
<br><div class=3D"gmail_quote">On Wed, Mar 23, 2016 at 12:45 PM, Wendy Worl=
und <span dir=3D"ltr"><<a href=3D"mailto:wendy.worlund@uah.edu" target=
=3D"_blank">wendy.worlund@uah.edu</a>></span> wrote:<br><blockquote clas=
s=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pad=
ding-left:1ex"><div dir=3D"ltr">Hello friends,<div>I'm looking for a st=
andard on the amount of personnel typically needed for x amount of customer=
s. So far, I can't find what I need online. (I don't have an HDI su=
bscription.)<br clear=3D"all"><div><div><div dir=3D"ltr"><br></div><div dir=
=3D"ltr">We have approximately 40 full time employees and 14 students in OI=
T. We have approximately 9,000 users to support (approximately 1,348 employ=
ees and 7,650 students last semester). I'm going to average that to say=
our ratio is 180 customers to 1 employee.</div><div dir=3D"ltr"><br></div>=
<div>I'm trying to see where we fall in with most people. If you don=
9;t know the standard, will you approximate what yours is for me?</div><div=
><br></div><div>Thanks in advance,</div><div dir=3D"ltr"><br>Wendy Worlund<=
br>Manager of Client Services<br>UAH - Office of Information Technology<br>=
VBH M22<br><a href=3D"tel:%28256%29%20824-2616" value=3D"+12568242616" targ=
et=3D"_blank">(256) 824-2616</a><br><a href=3D"mailto:wendy.worlund@uah.edu=
" target=3D"_blank">wendy.worlund@uah.edu</a></div></div></div>
</div></div>
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</p></blockquote></div><br></div></div></div></div>
</blockquote></div><br></div>
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