[41123] in Resnet-Forum
Re: IT Personnel ratio to customers supported?
daemon@ATHENA.MIT.EDU (Richard Musal (ITS))
Thu Mar 24 07:56:36 2016
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Date: Thu, 24 Mar 2016 07:55:20 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Richard Musal (ITS)" <richard.musal@MANHATTAN.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAGrgJktQbfVd6q=ix+GdCr6GzQBviB0j4nG52dLFu6mF92X+cg@mail.gmail.com>
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Manhattan College has
2 FT Service Desk Managers
60ish Student Employees that work part time hours
We service about 4000 students and under 1000 employees.
-----------------------
*Richard A. Musal, M.A., M.S., P.D.*
*Associate Director of Client Services & Operations, ITS*
Riverdale, NY 10471
Phone: 718-862-7933
richard.musal@manhattan.edu
www.manhattan.edu
<http://itsblog.manhattan.edu/>
<http://manhattan.edu/its>
*-Have a question? * Check our Knowledge Base
<https://manhattan.teamdynamix.com/TDClient/KB/Default>
Check on your tickets here
<https://manhattan.teamdynamix.com/TDClient/Requests/TicketRequests/>.
Have you transitioned to Drive yet? Learn more here
<http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html> or
ask ITS.
Click here
<https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=1022> for
instructions on how to transition.
On Wed, Mar 23, 2016 at 3:45 PM, Wendy Worlund <wendy.worlund@uah.edu>
wrote:
> Hello friends,
> I'm looking for a standard on the amount of personnel typically needed for
> x amount of customers. So far, I can't find what I need online. (I don't
> have an HDI subscription.)
>
> We have approximately 40 full time employees and 14 students in OIT. We
> have approximately 9,000 users to support (approximately 1,348 employees
> and 7,650 students last semester). I'm going to average that to say our
> ratio is 180 customers to 1 employee.
>
> I'm trying to see where we fall in with most people. If you don't know the
> standard, will you approximate what yours is for me?
>
> Thanks in advance,
>
> Wendy Worlund
> Manager of Client Services
> UAH - Office of Information Technology
> VBH M22
> (256) 824-2616
> wendy.worlund@uah.edu
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
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> http://LISTSERV.ND.EDU/archives/resnet-l.html
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>
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<div dir=3D"ltr">Manhattan College has<div>2 FT Service Desk Managers</div>=
<div>60ish Student Employees that work part time hours</div><div>We service=
about 4000 students and under 1000 employees.</div></div><div class=3D"gma=
il_extra"><br clear=3D"all"><div><div class=3D"gmail_signature"><div dir=3D=
"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><di=
v><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div di=
r=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><span style=3D"color:=
rgb(34,34,34);background-color:rgb(255,255,255)"><font color=3D"#006600" fa=
ce=3D"georgia, serif" style=3D"font-size:14px;font-family:arial,sans-serif"=
><div>-----------------------</div>
<b>Richard A. Musal, M.A., M.S., P.D.</b></font><div style=3D"font-size:14p=
x;font-family:arial,sans-serif"><font color=3D"#006600" face=3D"georgia, se=
rif"><i>Associate Director of Client Services & Operations, ITS</i></fo=
nt></div><div style=3D"font-size:14px;font-family:arial,sans-serif"><font f=
ace=3D"georgia, serif"><img src=3D"http://home.manhattan.edu/collegerelatio=
ns/email_logo.jpg"><br></font></div>
<div style=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"ge=
orgia, serif">Riverdale, NY 10471</font></div><div style=3D"font-size:14px;=
font-family:arial,sans-serif"><font face=3D"georgia, serif">Phone: 718-862-=
7933</font></div><div style=3D"font-size:14px;font-family:arial,sans-serif"=
><font face=3D"georgia, serif"><a href=3D"mailto:richard.musal@manhattan.ed=
u" target=3D"_blank">richard.musal@manhattan.edu</a><br></font></div><div s=
tyle=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"georgia,=
serif"><a href=3D"http://www.manhattan.edu" target=3D"_blank">www.manhatta=
n.edu</a><br></font></div><div style=3D"font-size:14px;font-family:arial,sa=
ns-serif"><br></div><div style=3D"font-size:14px;font-family:arial,sans-ser=
if"><div><a href=3D"http://itsblog.manhattan.edu/" style=3D"color:rgb(17,85=
,204)" target=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.ed=
u/uc?id=3D0B4TIsutR6w_MZGJkZ3pYd3dBdDg&export=3Ddownload"></a><br></div=
><div><a href=3D"http://manhattan.edu/its" style=3D"color:rgb(17,85,204)" t=
arget=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.edu/uc?id=
=3D0B4TIsutR6w_MSTJtQTUtWEZ6MUU&export=3Ddownload"></a></div></div><div=
style=3D"font-size:14px;font-family:arial,sans-serif"><span style=3D"font-=
size:12.8000001907349px"><br></span></div><div><b style=3D"font-size:12.800=
0001907349px;font-family:georgia,serif">-Have a question?=C2=A0</b><span st=
yle=3D"font-size:12.8000001907349px;font-family:georgia,serif">=C2=A0Check =
our=C2=A0</span><a href=3D"https://manhattan.teamdynamix.com/TDClient/KB/De=
fault" style=3D"color:rgb(17,85,204);font-size:12.8000001907349px;font-fami=
ly:georgia,serif" target=3D"_blank">Knowledge Base</a><font face=3D"georgia=
, serif" size=3D"2"><br></font></div><div><br></div><div><font face=3D"geor=
gia, serif">Check on your tickets <a href=3D"https://manhattan.teamdynamix.=
com/TDClient/Requests/TicketRequests/" target=3D"_blank">here</a>.</font></=
div><div><font face=3D"georgia, serif" size=3D"2"><br></font></div><div><fo=
nt face=3D"georgia, serif" size=3D"2">Have you transitioned to Drive yet? L=
earn more=C2=A0<a href=3D"http://itsblog.manhattan.edu/p/google-drive-one-p=
lace-to-create.html" style=3D"color:rgb(17,85,204)" target=3D"_blank">here<=
/a>=C2=A0or ask ITS.<br><br>Click=C2=A0<a href=3D"https://manhattan.teamdyn=
amix.com/TDClient/KB/Default?CategoryID=3D1022" style=3D"color:rgb(17,85,20=
4)" target=3D"_blank">here</a>=C2=A0for instructions on how to transition.<=
/font><br></div></span></div></div></div></div></div></div></div></div></di=
v></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class=3D"gmail_quote">On Wed, Mar 23, 2016 at 3:45 PM, Wendy Worlu=
nd <span dir=3D"ltr"><<a href=3D"mailto:wendy.worlund@uah.edu" target=3D=
"_blank">wendy.worlund@uah.edu</a>></span> wrote:<br><blockquote class=
=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padd=
ing-left:1ex"><div dir=3D"ltr">Hello friends,<div>I'm looking for a sta=
ndard on the amount of personnel typically needed for x amount of customers=
. So far, I can't find what I need online. (I don't have an HDI sub=
scription.)<br clear=3D"all"><div><div><div dir=3D"ltr"><br></div><div dir=
=3D"ltr">We have approximately 40 full time employees and 14 students in OI=
T. We have approximately 9,000 users to support (approximately 1,348 employ=
ees and 7,650 students last semester). I'm going to average that to say=
our ratio is 180 customers to 1 employee.</div><div dir=3D"ltr"><br></div>=
<div>I'm trying to see where we fall in with most people. If you don=
9;t know the standard, will you approximate what yours is for me?</div><div=
><br></div><div>Thanks in advance,</div><div dir=3D"ltr"><br>Wendy Worlund<=
br>Manager of Client Services<br>UAH - Office of Information Technology<br>=
VBH M22<br><a href=3D"tel:%28256%29%20824-2616" value=3D"+12568242616" targ=
et=3D"_blank">(256) 824-2616</a><br><a href=3D"mailto:wendy.worlund@uah.edu=
" target=3D"_blank">wendy.worlund@uah.edu</a></div></div></div>
</div></div>
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</p></blockquote></div><br></div>
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