[38153] in Resnet-Forum
Re: Chat Support
daemon@ATHENA.MIT.EDU (Keenan Parmelee)
Wed Apr 3 12:20:37 2013
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Message-ID: <20130403162004.GB71104@hal.rescomp.berkeley.edu>
Date: Wed, 3 Apr 2013 09:20:04 -0700
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Keenan Parmelee <keenanp@rescomp.berkeley.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <03D4D4C82C2097488547EBF7FB0CD1C634778EF7@SUEX10-mbx-04.ad.syr.edu>
Hi Jon,
We're actually planning on trying chat support here at Berkeley, too. Our
student programming team have written an in-house application to integrate with
our systems and we're planning on deploying it this summer to try it out.
We're not sure what the long-term plan will be, but to see how effective it is,
we're planning on simply staffing it with whoever is on our helpdesk phone line.
So the operating hours will be our normal 9A-5P, M-F. As is pretty much
everything else here, we're using student staff.
My biggest concern is figuring out a proper staffing schedule long term. Will
we limit it to business hours, or will we offer shifts outside of normal support
hours? It will all depend on how demand goes for us.
--
Keenan Parmelee
Technical Services Manager
Student Affairs Information Technologies
(510) 643-9937
http://rescomp.berkeley.edu
On 16:08 Wed 03 Apr , Jonathan A Wright wrote:
> We are considering a chat support option.
>
> Anyone doing it ?
> Hours ?
> Using students or staff ?
> Product ?
> Caveats ?
>
> Thanks in advance.
>
> .jon
>
> +++++++++++++++++++++++++++++++++++++
> Jon Wright - Support Analyst
> ITS - AASC
> Syracuse University
> 1-205 CST
> Syracuse, N.Y. 13104
> (315) 443-3041
>
>
>
>
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