[38152] in Resnet-Forum
Re: Chat Support
daemon@ATHENA.MIT.EDU (Robert Wilson)
Wed Apr 3 12:19:57 2013
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=047d7b3433f2b54ad104d977378d
Message-ID: <CAAva=nN_5pi43WDXq7JFVx3fL7v5GDxSsVuZ91_YG1BSkT1QDw@mail.gmail.com>
Date: Wed, 3 Apr 2013 12:19:05 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Robert Wilson <rwilson@MCCALLIE.ORG>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <03D4D4C82C2097488547EBF7FB0CD1C634778EF7@SUEX10-mbx-04.ad.syr.edu>
--047d7b3433f2b54ad104d977378d
Content-Type: text/plain; charset=windows-1252
Content-Transfer-Encoding: quoted-printable
We use Google Apps and have Google Chat enabled for students and staff. We
don't advertise this as a method of support, although we try to
help wherever we can. The biggest problem I have with chat is it bypasses
the support ticketing system. I don't have a problem with using it after
the support ticket is open.
Robert
On Wed, Apr 3, 2013 at 12:08 PM, Jonathan A Wright <jowright@syr.edu> wrote=
:
> We are considering a chat support option.
>
> Anyone doing it ?
> Hours ?
> Using students or staff ?
> Product ?
> Caveats ?
>
> Thanks in advance.
>
> .jon
>
> +++++++++++++++++++++++++++++++++++++
> Jon Wright =96 Support Analyst
> ITS =96 AASC
> Syracuse University
> 1-205 CST
> Syracuse, N.Y. 13104
> (315) 443-3041
>
>
>
> ___________________________________________________ You are subscribed
> to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
>
--=20
Robert Wilson, McCallie School, Chattanooga, TN
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--047d7b3433f2b54ad104d977378d
Content-Type: text/html; charset=windows-1252
Content-Transfer-Encoding: quoted-printable
<div dir=3D"ltr">We use Google Apps and have Google Chat enabled for studen=
ts and staff. We don't advertise this as a method of support, although =
we try to help=A0wherever=A0we can. The biggest problem I have with chat is=
it bypasses the support ticketing system. I don't have a problem with =
using it after the support ticket is open.<div>
<br></div><div style>Robert</div><div style><br></div></div><div class=3D"g=
mail_extra"><br><br><div class=3D"gmail_quote">On Wed, Apr 3, 2013 at 12:08=
PM, Jonathan A Wright <span dir=3D"ltr"><<a href=3D"mailto:jowright@syr=
.edu" target=3D"_blank">jowright@syr.edu</a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">
<div>
<font face=3D"Calibri"><span style=3D"font-size:11pt">
<div>We are considering a chat support option.</div>
<div>=A0</div>
<div>Anyone doing it ?</div>
<div>Hours ?</div>
<div>Using students or staff ?</div>
<div>Product ?</div>
<div>Caveats ?</div>
<div>=A0</div>
<div>Thanks in advance.</div>
<div>=A0</div>
<div>.jon</div>
<div>=A0</div>
<div>+++++++++++++++++++++++++++++++++++++</div>
<div>Jon Wright =96 Support Analyst</div>
<div>ITS =96 AASC</div>
<div>Syracuse University</div>
<div>1-205 CST</div>
<div>Syracuse, N.Y. 13104</div>
<div><a href=3D"tel:%28315%29%20443-3041" value=3D"+13154433041" target=3D"=
_blank">(315) 443-3041</a></div>
<div>=A0</div>
<div>=A0</div>
<div>=A0</div>
</span></font>
</div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></blockquote></div><br><br clear=3D"all"><div><br></div>-- <br>Robert W=
ilson, McCallie School, Chattanooga, TN
</div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
--047d7b3433f2b54ad104d977378d--
