[38151] in Resnet-Forum
Re: Chat Support
daemon@ATHENA.MIT.EDU (Cheryl L Skingley)
Wed Apr 3 12:17:28 2013
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Message-ID: <840BE4F8-1EF3-4F97-82B1-01B4CDBC090D@connect.uwaterloo.ca>
Date: Wed, 3 Apr 2013 16:16:52 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Cheryl L Skingley <cskingley@uwaterloo.ca>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <03D4D4C82C2097488547EBF7FB0CD1C634778EF7@SUEX10-mbx-04.ad.syr.edu>
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Hi Jon:
We use PHP Live Chat. Hours are the same as our office hours: 8:30 to 8:30=
Monday to Friday and 12:30 to 8:30 Saturday and Sunday.
Student staff are usually on the other end, with back up from full time sta=
ff.
We like the product.
Cheryl Skingley
Information Technology Manager
Housing & SSO Teams
Information Systems & Technology
Work: (519) 888-4567 ext 35722
Cell: (519) 573-4357
Email: cskingley@uwaterloo.ca<mailto:cskingley@uwaterloo.ca>
President, ResNet Inc.
cheryl.skingley@resnetinc.org<mailto:cheryl.skingley@resnetinc.org>
On 2013-04-03, at 12:12 PM, "Jonathan A Wright" <jowright@SYR.EDU<mailto:jo=
wright@SYR.EDU>> wrote:
We are considering a chat support option.
Anyone doing it ?
Hours ?
Using students or staff ?
Product ?
Caveats ?
Thanks in advance.
.jon
+++++++++++++++++++++++++++++++++++++
Jon Wright =96 Support Analyst
ITS =96 AASC
Syracuse University
1-205 CST
Syracuse, N.Y. 13104
(315) 443-3041
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<div>Hi Jon:</div>
<div><br>
</div>
<div>We use PHP Live Chat. Hours are the same as our office hours: 8:=
30 to 8:30 Monday to Friday and 12:30 to 8:30 Saturday and Sunday. </d=
iv>
<div><br>
</div>
<div>Student staff are usually on the other end, with back up from full tim=
e staff. </div>
<div><br>
</div>
<div>We like the product. <br>
<br>
<b>Cheryl Skingley</b>
<div>Information Technology Manager<br>
<div>
<div>Housing & SSO Teams</div>
<div>Information Systems & Technology</div>
<div><br>
</div>
<div>Work: (519) 888-4567 ext 35722</div>
<div>Cell: (519) 573-4357</div>
<div>Email: <a href=3D"mailto:cskingley@uwaterloo.ca">cskingley@uwate=
rloo.ca</a></div>
</div>
</div>
<div><br>
</div>
<div>President, ResNet Inc.</div>
<div><a href=3D"mailto:cheryl.skingley@resnetinc.org">cheryl.skingley@resne=
tinc.org</a></div>
</div>
<div><br>
On 2013-04-03, at 12:12 PM, "Jonathan A Wright" <<a href=3D"ma=
ilto:jowright@SYR.EDU">jowright@SYR.EDU</a>> wrote:<br>
<br>
</div>
<blockquote type=3D"cite">
<div>
<meta name=3D"Generator" content=3D"Microsoft Exchange Server">
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ing-left: 4pt; border-left: #800000 2px solid; } --></style><font face=3D"C=
alibri" size=3D"2"><span style=3D"font-size:11pt;">
<div>We are considering a chat support option.</div>
<div> </div>
<div>Anyone doing it ?</div>
<div>Hours ?</div>
<div>Using students or staff ?</div>
<div>Product ?</div>
<div>Caveats ?</div>
<div> </div>
<div>Thanks in advance.</div>
<div> </div>
<div>.jon</div>
<div> </div>
<div>++++++++++++++=
+++++++++++++++=
++++++++</div>
<div>Jon Wright =96 Support Analyst</div>
<div>ITS =96 AASC</div>
<div>Syracuse University</div>
<div>1-205 CST</div>
<div>Syracuse, N.Y. 13104</div>
<div>(315) 443-3041</div>
<div> </div>
<div> </div>
<div> </div>
</span></font>___________________________________________________ You are s=
ubscribed to the ResNet-L mailing list.
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
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<p>
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