[38123] in Resnet-Forum
Re: I know what I'd like to see a presentation on at ResNet this year!
daemon@ATHENA.MIT.EDU (Cheryl L Skingley)
Tue Mar 26 11:58:45 2013
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Date: Tue, 26 Mar 2013 15:58:13 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Cheryl L Skingley <cskingley@uwaterloo.ca>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <60EE5C721F1B274F8A0CD3FA9775BBCF2525E0FC@MAILDBSRV1.campus.tayloru.edu>
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That's REALLY interesting! We use WebHelpDesk in the residence environment=
, but central IST uses RT.
There's an initiative on campus to replace RT, but WHD doesn't meet our pro=
vincial accessibility requirements, so they're not being considered for the=
campus solution. It's unfortunate...:(
Cheryl Skingley
Information Technology Manager
Housing & SSO Teams
Information Systems & Technology
Work: (519) 888-4567 ext 35722
Cell: (519) 573-4357
Email: cskingley@uwaterloo.ca<mailto:cskingley@uwaterloo.ca>
President, ResNet Inc.
cheryl.skingley@resnetinc.org<mailto:cheryl.skingley@resnetinc.org>
On 2013-03-26, at 11:49 AM, "Corduan, Nick" <nccorduan@TAYLOR.EDU<mailto:nc=
corduan@TAYLOR.EDU>> wrote:
One of the presentations I'm planning is how we used WebHelpDesk as a lever=
to force our department down an ITIL path... and how well that has or hasn=
't worked so far.
NickC---
________________________________
Nicholas Corduan
Information Technology
Taylor University, Upland, IN
nccorduan@taylor.edu<mailto:nccorduan@taylor.edu> / (765) 998-4052
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.ED=
U>] on behalf of Stu Peloquin [peloquin@mit.edu<mailto:peloquin@mit.edu>]
Sent: Tuesday, March 26, 2013 11:15 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: I know what I'd like to see a presentation on at ResNet this y=
ear!
Hi Cheryl/Jim,
We're starting an implementation at MIT and have had some success with intr=
oducing the principles through a few grass-roots efforts that are don't req=
uire a huge investment or immediate workflow/culture change. I'd be happy =
to share some of those experiences.
We're far from having a full ITIL implementation, but are headed there. Th=
e work so far has gone a long way to help some of our department understand=
the concepts and potential benefits.
-Stu
On Mar 26, 2013, at 11:09 AM, "Rizzo, Jim" <JRIZZO@providence.edu<mailto:JR=
IZZO@providence.edu><mailto:JRIZZO@providence.edu>>
wrote:
I'm gonna jump on this with Cheryl. ITIL is definitely something I'm intere=
sted in and something of interest to our department.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpDesk
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.ED=
U><mailto:RESNET-L@LISTSERV.ND.EDU>] on behalf of Cheryl L Skingley [csking=
ley@uwaterloo.ca<mailto:cskingley@uwaterloo.ca><mailto:cskingley@uwaterloo.=
ca>]
Sent: Tuesday, March 26, 2013 10:48 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU><mailto:RESNET=
-L@LISTSERV.ND.EDU>
Subject: [RESNET-L] I know what I'd like to see a presentation on at ResNet=
this year!
Hi Everyone:
There's lots of talk lately on our campus about ITIL and implementing some =
of the ITIL principles. Who out there is using ITIL in their operations? =
Are there a group of you who would consider submitting a panel proposal for=
the Student Technology Conference? I'd be happy to organize the session i=
f I can get enough volunteers to sit on the panel.
Can you help?
Cheryl Skingley
Information Technology Manager
Housing and SSO Teams
Information Systems & Technology
Cell: 519-573-4357
Work: 519-888-4567 ext 35722
President =96 ResNet Inc.
cheryl.skingley@resnetinc.org<mailto:cheryl.skingley@resnetinc.org><mailto:=
cheryl.skingley@resnetinc.org>
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privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt.
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To subscribe, unsubscribe or search the archives,
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<div>That's REALLY interesting! We use WebHelpDesk in the residence e=
nvironment, but central IST uses RT. </div>
<div><br>
</div>
<div>There's an initiative on campus to replace RT, but WHD doesn't meet ou=
r provincial accessibility requirements, so they're not being considered fo=
r the campus solution. It's unfortunate...:(</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
<b>Cheryl Skingley</b>
<div>Information Technology Manager<br>
<div>
<div>Housing & SSO Teams</div>
<div>Information Systems & Technology</div>
<div><br>
</div>
<div>Work: (519) 888-4567 ext 35722</div>
<div>Cell: (519) 573-4357</div>
<div>Email: <a href=3D"mailto:cskingley@uwaterloo.ca">cskingley@uwate=
rloo.ca</a></div>
</div>
</div>
<div><br>
</div>
<div>President, ResNet Inc.</div>
<div><a href=3D"mailto:cheryl.skingley@resnetinc.org">cheryl.skingley@resne=
tinc.org</a></div>
</div>
<div><br>
On 2013-03-26, at 11:49 AM, "Corduan, Nick" <<a href=3D"mailto=
:nccorduan@TAYLOR.EDU">nccorduan@TAYLOR.EDU</a>> wrote:<br>
<br>
</div>
<blockquote type=3D"cite">
<div><span>One of the presentations I'm planning is how we used WebHelpDesk=
as a lever to force our department down an ITIL path... and how well that =
has or hasn't worked so far.</span><br>
<span></span><br>
<span>NickC---</span><br>
<span></span><br>
<span>________________________________</span><br>
<span>Nicholas Corduan</span><br>
<span>Information Technology</span><br>
<span>Taylor University, Upland, IN</span><br>
<span><a href=3D"mailto:nccorduan@taylor.edu">nccorduan@taylor.edu</a> / (7=
65) 998-4052</span><br>
<span>________________________________</span><br>
<span>From: Resnet Forum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNE=
T-L@LISTSERV.ND.EDU</a>] on behalf of Stu Peloquin [<a href=3D"mailto:peloq=
uin@mit.edu">peloquin@mit.edu</a>]</span><br>
<span>Sent: Tuesday, March 26, 2013 11:15 AM</span><br>
<span>To: <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.=
EDU</a></span><br>
<span>Subject: Re: I know what I'd like to see a presentation on at ResNet =
this year!</span><br>
<span></span><br>
<span>Hi Cheryl/Jim,</span><br>
<span></span><br>
<span>We're starting an implementation at MIT and have had some success wit=
h introducing the principles through a few grass-roots efforts that are don=
't require a huge investment or immediate workflow/culture change. I'=
d be happy to share some of those experiences.</span><br>
<span></span><br>
<span>We're far from having a full ITIL implementation, but are headed ther=
e. The work so far has gone a long way to help some of our department=
understand the concepts and potential benefits.</span><br>
<span></span><br>
<span>-Stu</span><br>
<span></span><br>
<span>On Mar 26, 2013, at 11:09 AM, "Rizzo, Jim" <<a href=3D"m=
ailto:JRIZZO@providence.edu">JRIZZO@providence.edu</a><<a href=3D"mailto=
:JRIZZO@providence.edu">mailto:JRIZZO@providence.edu</a>>></span><br>
<span>wrote:</span><br>
<span></span><br>
<span>I'm gonna jump on this with Cheryl. ITIL is definitely something I'm =
interested in and something of interest to our department.</span><br>
<span></span><br>
<span>Jim</span><br>
<span></span><br>
<span>--</span><br>
<span>Jim Rizzo</span><br>
<span>Helpdesk Manager</span><br>
<span>Providence College Information Technology</span><br>
<span>401-865-1277</span><br>
<span>AIM: JRizzoPC</span><br>
<span><a href=3D"http://www.providence.edu/helpdesk">http://www.providence.=
edu/helpdesk</a></span><br>
<span><a href=3D"http://ihelp.providence.edu">http://ihelp.providence.edu</=
a></span><br>
<span></span><br>
<span>Find us on Facebook!</span><br>
<span><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.faceb=
ook.com/ProvCollHelpDesk</a></span><br>
<span></span><br>
<span>Follow us on Twitter!</span><br>
<span><a href=3D"http://twitter.com/PCITHelpDesk">http://twitter.com/PCITHe=
lpDesk</a></span><br>
<span>________________________________</span><br>
<span>From: Resnet Forum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNE=
T-L@LISTSERV.ND.EDU</a><<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mail=
to:RESNET-L@LISTSERV.ND.EDU</a>>] on behalf of Cheryl L Skingley [<a hre=
f=3D"mailto:cskingley@uwaterloo.ca">cskingley@uwaterloo.ca</a><<a href=
=3D"mailto:cskingley@uwaterloo.ca">mailto:cskingley@uwaterloo.ca</a>>]</=
span><br>
<span>Sent: Tuesday, March 26, 2013 10:48 AM</span><br>
<span>To: <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.=
EDU</a><<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LIST=
SERV.ND.EDU</a>></span><br>
<span>Subject: [RESNET-L] I know what I'd like to see a presentation on at =
ResNet this year!</span><br>
<span></span><br>
<span>Hi Everyone:</span><br>
<span></span><br>
<span>There's lots of talk lately on our campus about ITIL and implementing=
some of the ITIL principles. Who out there is using ITIL in their op=
erations? Are there a group of you who would consider submitting a pa=
nel proposal for the Student Technology Conference?
I'd be happy to organize the session if I can get enough volunteers =
to sit on the panel.</span><br>
<span></span><br>
<span>Can you help?</span><br>
<span></span><br>
<span>Cheryl Skingley</span><br>
<span>Information Technology Manager</span><br>
<span>Housing and SSO Teams</span><br>
<span>Information Systems & Technology</span><br>
<span></span><br>
<span>Cell: 519-573-4357</span><br>
<span>Work: 519-888-4567 ext 35722</span><br>
<span></span><br>
<span>President =96 ResNet Inc.</span><br>
<span><a href=3D"mailto:cheryl.skingley@resnetinc.org">cheryl.skingley@resn=
etinc.org</a><<a href=3D"mailto:cheryl.skingley@resnetinc.org">mailto:ch=
eryl.skingley@resnetinc.org</a>></span><br>
<span></span><br>
<span>___________________________________________________ You are subscribe=
d to the ResNet-L mailing list.</span><br>
<span></span><br>
<span>To subscribe, unsubscribe or search the archives, go tohttp://LISTSER=
V.ND.EDU/archives/resnet-l.html____________________________________________=
_______</span><br>
<span></span><br>
<span>___________________________________________________ You are subscribe=
d to the ResNet-L mailing list.</span><br>
<span></span><br>
<span>To subscribe, unsubscribe or search the archives, go to <a href=3D"ht=
tp://LISTSERV.ND.EDU/archives/resnet-l.html________________________________=
___________________">
http://LISTSERV.ND.EDU/archives/resnet-l.html______________________________=
_____________________</a></span><br>
<span></span><br>
<span>___________________________________________________ You are subscribe=
d to the ResNet-L mailing list.</span><br>
<span></span><br>
<span>To subscribe, unsubscribe or search the archives, go to <a href=3D"ht=
tp://LISTSERV.ND.EDU/archives/resnet-l.html">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________</span><br>
<span></span><br>
<span></span><br>
<span>The information in this communication is intended solely for the indi=
vidual or entity to whom it is addressed. It may contain confidential or le=
gally privileged information. If you are not the intended recipient, any di=
sclosure, copying, distribution
or reliance on the contents of this information is strictly prohibited, an=
d may be unlawful. If you have received this communication in error, please=
notify us immediately by responding to the sender of this email, and then =
delete it from your system. Taylor
University is not liable for the inaccurate or improper transmission of th=
e information contained in this communication or for any delay in its recei=
pt.</span><br>
<span></span><br>
<span>___________________________________________________</span><br>
<span>You are subscribed to the ResNet-L mailing list.</span><br>
<span></span><br>
<span>To subscribe, unsubscribe or search the archives,</span><br>
<span>go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http:=
//LISTSERV.ND.EDU/archives/resnet-l.html</a></span><br>
<span>___________________________________________________</span><br>
</div>
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