[38122] in Resnet-Forum
Re: I know what I'd like to see a presentation on at ResNet this year!
daemon@ATHENA.MIT.EDU (Andy Voelker)
Tue Mar 26 11:51:39 2013
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Date: Tue, 26 Mar 2013 11:50:54 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Andy Voelker <avoelker@email.wcu.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <2137B777117E6D4287C7E58AB69334992FBDA5AB@XMAIL-MBX-BH1.AD.UCSD.EDU>
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Same here. We've had some implementation of ITIL because our ticketing sy=
stem (Cherwell) is very heavily based on its principals. We've had some ma=
jor successes and some major problems.
On the same note, is anyone heavily subscribing to HDI? Our helpdesk is be=
ing honored in Las Vegas this year because of our survey metrics. That has=
been a very good addition to our process.
-- Andy Voelker
Manager of Student Computing in the Technology Commons
WCU Staff Senator, UNC Staff Assembly
Western Carolina University
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rose, Chu=
ck
Sent: Tuesday, March 26, 2013 11:30 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: I know what I'd like to see a presentation on at ResNet this y=
ear!
Hey guys - I've been looking at this for awhile. I don't have anything to a=
dd, but can promise you'll have at least one attender to glean from your gu=
ys experience!
chuck
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Stu Peloq=
uin
Sent: Tuesday, March 26, 2013 8:16 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: [RESNET-L] I know what I'd like to see a presentation on at Re=
sNet this year!
Hi Cheryl/Jim,
We're starting an implementation at MIT and have had some success with intr=
oducing the principles through a few grass-roots efforts that are don't req=
uire a huge investment or immediate workflow/culture change. I'd be happy =
to share some of those experiences.
We're far from having a full ITIL implementation, but are headed there. Th=
e work so far has gone a long way to help some of our department understand=
the concepts and potential benefits.
-Stu
On Mar 26, 2013, at 11:09 AM, "Rizzo, Jim" <JRIZZO@providence.edu<mailto:JR=
IZZO@providence.edu>>
wrote:
I'm gonna jump on this with Cheryl. ITIL is definitely something I'm intere=
sted in and something of interest to our department.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpDesk
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.ED=
U>] on behalf of Cheryl L Skingley [cskingley@uwaterloo.ca<mailto:cskingley=
@uwaterloo.ca>]
Sent: Tuesday, March 26, 2013 10:48 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: [RESNET-L] I know what I'd like to see a presentation on at ResNet=
this year!
Hi Everyone:
There's lots of talk lately on our campus about ITIL and implementing some =
of the ITIL principles. Who out there is using ITIL in their operations? =
Are there a group of you who would consider submitting a panel proposal for=
the Student Technology Conference? I'd be happy to organize the session i=
f I can get enough volunteers to sit on the panel.
Can you help?
Cheryl Skingley
Information Technology Manager
Housing and SSO Teams
Information Systems & Technology
Cell: 519-573-4357
Work: 519-888-4567 ext 35722
President - ResNet Inc.
cheryl.skingley@resnetinc.org<mailto:cheryl.skingley@resnetinc.org>
___________________________________________________ You are subscribed to t=
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___________________________________________________ You are subscribed to t=
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To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
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___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Same here=
. We’ve had some implementation of ITIL because our ticke=
ting system (Cherwell) is very heavily based on its principals. We=
217;ve had some major successes and some major problems. <br><br>On t=
he same note, is anyone heavily subscribing to HDI? Our helpdesk is b=
eing honored in Las Vegas this year because of our survey metrics. Th=
at has been a very good addition to our process.<o:p></o:p></span></p><p cl=
ass=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans=
-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=3DMsoNorma=
l><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:=
#1F497D'>-- Andy Voelker<o:p></o:p></span></p><p class=3DMsoNormal><span st=
yle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>M=
anager of Student Computing in the Technology Commons<o:p></o:p></span></p>=
<p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",=
"sans-serif";color:#1F497D'>WCU Staff Senator, UNC Staff Assembly<o:p></o:p=
></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-famil=
y:"Calibri","sans-serif";color:#1F497D'>Western Carolina University<o:p></o=
:p></span></p></div><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fo=
nt-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p=
><div><div style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0p=
t 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:11.0pt;font=
-family:"Calibri","sans-serif"'>From:</span></b><span style=3D'font-size:11=
.0pt;font-family:"Calibri","sans-serif"'> Resnet Forum [mailto:RESNET-L@LIS=
TSERV.ND.EDU] <b>On Behalf Of </b>Rose, Chuck<br><b>Sent:</b> Tuesday, Marc=
h 26, 2013 11:30 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</=
b> Re: I know what I'd like to see a presentation on at ResNet this year!<o=
:p></o:p></span></p></div></div><p class=3DMsoNormal><o:p> </o:p></p><=
p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","=
sans-serif";color:#1F497D'>Hey guys – I’ve been looking at this=
for awhile. I don’t have anything to add, but can promise you’=
ll have at least one attender to glean from your guys experience!<o:p></o:p=
></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-famil=
y:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p clas=
s=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-s=
erif";color:#1F497D'>chuck<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'=
><o:p> </o:p></span></p><div><div style=3D'border:none;border-top:soli=
d #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span st=
yle=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b>=
<span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet =
Forum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LISTSERV=
.ND.EDU</a>] <b>On Behalf Of </b>Stu Peloquin<br><b>Sent:</b> Tuesday, Marc=
h 26, 2013 8:16 AM<br><b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU=
">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> Re: [RESNET-L] I know wha=
t I'd like to see a presentation on at ResNet this year!<o:p></o:p></span><=
/p></div></div><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNorm=
al>Hi Cheryl/Jim, <o:p></o:p></p><div><p class=3DMsoNormal><o:p> </o:p=
></p></div><div><p class=3DMsoNormal>We're starting an implementation at MI=
T and have had some success with introducing the principles through a few g=
rass-roots efforts that are don't require a huge investment or immediate wo=
rkflow/culture change. I'd be happy to share some of those experience=
s.<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div=
><div><p class=3DMsoNormal>We're far from having a full ITIL implementation=
, but are headed there. The work so far has gone a long way to help s=
ome of our department understand the concepts and potential benefits.<o:p><=
/o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p=
class=3DMsoNormal>-Stu<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p>=
</o:p></p><div><div><p class=3DMsoNormal>On Mar 26, 2013, at 11:09 AM=
, "Rizzo, Jim" <<a href=3D"mailto:JRIZZO@providence.edu">JRIZZ=
O@providence.edu</a>><o:p></o:p></p></div><div><p class=3DMsoNormal>&nbs=
p;wrote:<o:p></o:p></p></div><p class=3DMsoNormal style=3D'margin-bottom:12=
.0pt'><o:p> </o:p></p><div><div><p class=3DMsoNormal><span style=3D'fo=
nt-size:10.0pt;font-family:"Tahoma","sans-serif"'>I'm gonna jump on this wi=
th Cheryl. ITIL is definitely something I'm interested in and something of =
interest to our department. <o:p></o:p></span></p><div><p class=3DMsoNormal=
><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p>&n=
bsp;</o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-si=
ze:10.0pt;font-family:"Tahoma","sans-serif"'>Jim<o:p></o:p></span></p><div>=
<p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","=
sans-serif"'><o:p> </o:p></span></p><div><div><div><p class=3DMsoNorma=
l><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>--<br>=
Jim Rizzo<br>Helpdesk Manager<br>Providence College Information Technology<=
br>401-865-1277<br>AIM: JRizzoPC<br><a href=3D"http://www.providence.edu/he=
lpdesk">http://www.providence.edu/helpdesk</a><br><a href=3D"http://ihelp.p=
rovidence.edu">http://ihelp.providence.edu</a><br><br>Find us on Facebook!<=
br><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebook=
.com/ProvCollHelpDesk</a><o:p></o:p></span></p></div><div><p class=3DMsoNor=
mal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p=
> </o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font=
-size:10.0pt;font-family:"Tahoma","sans-serif"'>Follow us on Twitter!<o:p><=
/o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size:10=
.0pt;font-family:"Tahoma","sans-serif"'><a href=3D"http://twitter.com/PCITH=
elpDesk">http://twitter.com/PCITHelpDesk</a><o:p></o:p></span></p></div></d=
iv></div></div><div><div class=3DMsoNormal align=3Dcenter style=3D'text-ali=
gn:center'><hr size=3D2 width=3D"100%" align=3Dcenter></div><div id=3DdivRp=
F13531><p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><span style=
=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><sp=
an class=3Dapple-converted-space><span style=3D'font-size:10.0pt;font-famil=
y:"Tahoma","sans-serif"'> </span></span><span style=3D'font-size:10.0p=
t;font-family:"Tahoma","sans-serif"'>Resnet Forum [<a href=3D"mailto:RESNET=
-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a>] on behalf of Cheryl L Ski=
ngley [<a href=3D"mailto:cskingley@uwaterloo.ca">cskingley@uwaterloo.ca</a>=
]<br><b>Sent:</b><span class=3Dapple-converted-space> </span>Tuesday, =
March 26, 2013 10:48 AM<br><b>To:</b><span class=3Dapple-converted-space>&n=
bsp;</span><a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br><b>Subject:</b><span class=3Dapple-converted-space> </span=
>[RESNET-L] I know what I'd like to see a presentation on at ResNet this ye=
ar!</span><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span style=
=3D'font-size:10.0pt;font-family:"Calibri","sans-serif"'>Hi Everyone: <o:p>=
</o:p></span></p><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;=
font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div><div>=
<p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Calibri",=
"sans-serif"'>There's lots of talk lately on our campus about ITIL and impl=
ementing some of the ITIL principles. Who out there is using ITIL in =
their operations? Are there a group of you who would consider submitt=
ing a panel proposal for the Student Technology Conference? I'd be ha=
ppy to organize the session if I can get enough volunteers to sit on the pa=
nel.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fo=
nt-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span>=
</p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-fa=
mily:"Calibri","sans-serif"'>Can you help?<o:p></o:p></span></p><div><p cla=
ss=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Calibri","sans-=
serif"'><o:p> </o:p></span></p></div><div><div><div><div><div><div><di=
v><p class=3DMsoNormal><b><span style=3D'font-size:10.5pt;font-family:"Cali=
bri","sans-serif"'>Cheryl Skingley</span></b><span style=3D'font-size:10.5p=
t;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p c=
lass=3DMsoNormal><span class=3Dapple-style-span><span style=3D'font-size:10=
.5pt;font-family:"Calibri","sans-serif"'>Information Technology Manager</sp=
an></span><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif=
"'><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span class=3Dappl=
e-style-span><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-se=
rif"'>Housing and SSO Teams</span></span><span style=3D'font-size:10.5pt;fo=
nt-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=
=3DMsoNormal><span class=3Dapple-style-span><span style=3D'font-size:10.5pt=
;font-family:"Calibri","sans-serif"'>Information Systems & Technology</=
span></span><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-ser=
if"'><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'f=
ont-size:10.5pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span=
></p></div><div><p class=3DMsoNormal><span class=3Dapple-style-span><span s=
tyle=3D'font-size:10.5pt;font-family:"Calibri","sans-serif"'>Cell: &=
nbsp; 519-573-4357</span></span><span style=3D'font-size:10.5pt;font-family=
:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=3DMsoNor=
mal><span class=3Dapple-style-span><span style=3D'font-size:10.5pt;font-fam=
ily:"Calibri","sans-serif"'>Work: 519-888-4567 ext 35722</span></span=
><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif"'><o:p><=
/o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size:10=
.5pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div>=
<div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Cali=
bri","sans-serif"'>President – ResNet Inc.<o:p></o:p></span></p></div=
><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Cal=
ibri","sans-serif"'><a href=3D"mailto:cheryl.skingley@resnetinc.org">cheryl=
.skingley@resnetinc.org</a><o:p></o:p></span></p></div><div><p class=3DMsoN=
ormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o=
:p> </o:p></span></p></div></div></div></div></div></div></div></div><=
/div><p class=3DMsoNormal>_________________________________________________=
__ You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To su=
bscribe, unsubscribe or search the archives, go to<a href=3D"http://LISTSER=
V.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/a=
rchives/resnet-l.html</a>__________________________________________________=
_<o:p></o:p></p></div></div></div></div><p class=3DMsoNormal><span style=3D=
'font-size:13.5pt;font-family:"Helvetica","sans-serif"'>___________________=
________________________________ You are subscribed to the ResNet-L mailing=
list. <o:p></o:p></span></p><p><span style=3D'font-size:13.5pt;font-family=
:"Helvetica","sans-serif"'>To subscribe, unsubscribe or search the archives=
, go to<span class=3Dapple-converted-space> </span><a href=3D"http://L=
ISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND=
.EDU/archives/resnet-l.html</a>____________________________________________=
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