[38121] in Resnet-Forum
Re: I know what I'd like to see a presentation on at ResNet this year!
daemon@ATHENA.MIT.EDU (Corduan, Nick)
Tue Mar 26 11:50:39 2013
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Date: Tue, 26 Mar 2013 15:49:38 +0000
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From: "Corduan, Nick" <nccorduan@taylor.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <4EAC91DC83B33348BB28BDE2E559ADCD34123098@OC11EXPO27.exchange.mit.edu>
One of the presentations I'm planning is how we used WebHelpDesk as a lever to force our department down an ITIL path... and how well that has or hasn't worked so far.
NickC---
________________________________
Nicholas Corduan
Information Technology
Taylor University, Upland, IN
nccorduan@taylor.edu / (765) 998-4052
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From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Stu Peloquin [peloquin@mit.edu]
Sent: Tuesday, March 26, 2013 11:15 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: I know what I'd like to see a presentation on at ResNet this year!
Hi Cheryl/Jim,
We're starting an implementation at MIT and have had some success with introducing the principles through a few grass-roots efforts that are don't require a huge investment or immediate workflow/culture change. I'd be happy to share some of those experiences.
We're far from having a full ITIL implementation, but are headed there. The work so far has gone a long way to help some of our department understand the concepts and potential benefits.
-Stu
On Mar 26, 2013, at 11:09 AM, "Rizzo, Jim" <JRIZZO@providence.edu<mailto:JRIZZO@providence.edu>>
wrote:
I'm gonna jump on this with Cheryl. ITIL is definitely something I'm interested in and something of interest to our department.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpDesk
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From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>] on behalf of Cheryl L Skingley [cskingley@uwaterloo.ca<mailto:cskingley@uwaterloo.ca>]
Sent: Tuesday, March 26, 2013 10:48 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: [RESNET-L] I know what I'd like to see a presentation on at ResNet this year!
Hi Everyone:
There's lots of talk lately on our campus about ITIL and implementing some of the ITIL principles. Who out there is using ITIL in their operations? Are there a group of you who would consider submitting a panel proposal for the Student Technology Conference? I'd be happy to organize the session if I can get enough volunteers to sit on the panel.
Can you help?
Cheryl Skingley
Information Technology Manager
Housing and SSO Teams
Information Systems & Technology
Cell: 519-573-4357
Work: 519-888-4567 ext 35722
President – ResNet Inc.
cheryl.skingley@resnetinc.org<mailto:cheryl.skingley@resnetinc.org>
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