[37960] in Resnet-Forum
Re: Help Desk Backups?
daemon@ATHENA.MIT.EDU (Carla Rounds)
Tue Feb 12 11:31:00 2013
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Message-ID: <511A6E0C.70604@ucsc.edu>
Date: Tue, 12 Feb 2013 08:30:04 -0800
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Carla Rounds <cjrounds@ucsc.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <5C70BAB33349354FAE6CC32CC916CC81CEB8A434@DAG02.providence.col>
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At UCSC we have a netdrive that we back student data up to when we do a
reformat on their computer. We also have a procedure to verify that the
files were backed up fully. When the computer has been reformated, we
move the files back to the clients computer. The backup is kept for 7
days on our netdrive after the client picks up their machine in case the
client discovers that files are missing. We will keep it longer if they
ask us to so that they can bring in a personally owned external drive
for us to moved their files to. After 7 days (sometimes longer) we
delete the files from our netdrive
We do recommend to clients to backup their data on a regular basis and
suggest that they have an external hard drive for that purpose. Hadn't
really thought about recommending that they back up to the cloud ....
but that's a good idea.
On 2/12/2013 5:51 AM, Rizzo, Jim wrote:
> The only time we ever run into that issue is when a student comes in
> and needs an OS reinstall. In those cases, we ask that they bring in
> an external hard drive so we can help them back it up.
>
> Jim
> --
> Jim Rizzo
> Helpdesk Manager
> Providence College Information Technology
> (401) 865-1277
> AIM: JRizzoPC
> http://www.providence.edu/helpdesk
> http://ihelp.providence.edu
>
> Find us on Facebook!
> http://www.facebook.com/ProvCollHelpDesk
>
> Follow us on Twitter!
> http://twitter.com/PCITHelpdesk
>
> From: Richard Musal <richard.musal@manhattan.edu
> <mailto:richard.musal@manhattan.edu>>
> Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu
> <mailto:RESNET-L@listserv.nd.edu>>
> Date: Monday, February 11, 2013 9:18 PM
> To: Resnet Forum <RESNET-L@listserv.nd.edu
> <mailto:RESNET-L@listserv.nd.edu>>
> Subject: [RESNET-L] Help Desk Backups?
>
> Just wondering what you all do at your institutions in regard to
> client backups. So to clarify. If I go to the Apple Store or Best
> Buy, they will ask me if I backed up my files. They will tell me that
> it is my responsibility to backup my files and they will not help me
> with it.
>
> Currently at my institution we take on the responsibility of backing
> up the user's files when they bring the computer in for service. I
> have a procedure in place that my staff have to verify with the user
> to make sure we backed up all of their data. This is not fool proof
> as sometimes the staff member forgets to ask the user to verify, but
> also sometimes the user is not thorough in verifying and then they get
> mad at us.
>
> Just wondering if any of you do the same or have moved more toward the
> Apple and Best Buy model.
>
> If you have moved, how have your clients responded?
>
> Any of you thinking of moving?
>
> Especially in this cloud era I am thinking it might be better to spend
> time educating users about saving their files on the cloud and
> empowering them rather than having them rely on us to keep their data
> safe in a false sense of security. Especially considering that their
> Hard Drive can die at any moment and all of their precious data would
> be gone forever.
>
> Thanks in advance
> Rich
> -----------------------
> *Richard A. Musal, M.A., P.D.*
> /Assistant Director of Client Services & Operations/Adjunct Professor
> of CIS/
>
> Riverdale, NY 10471
> Phone: 718-862-7933
> Fax: 718-862-7877
> richard.musal@manhattan.edu <mailto:richard.musal@manhattan.edu>
> www.manhattan.edu <http://www.manhattan.edu>
> ___________________________________________________ You are subscribed
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>
--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
cjrounds@ucsc.edu
(831) 459-5757
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<div class="moz-cite-prefix">At UCSC we have a netdrive that we back
student data up to when we do a reformat on their computer. We
also have a procedure to verify that the files were backed up
fully. When the computer has been reformated, we move the files
back to the clients computer. The backup is kept for 7 days on
our netdrive after the client picks up their machine in case the
client discovers that files are missing. We will keep it longer
if they ask us to so that they can bring in a personally owned
external drive for us to moved their files to. After 7 days
(sometimes longer) we delete the files from our netdrive<br>
<br>
We do recommend to clients to backup their data on a regular basis
and suggest that they have an external hard drive for that
purpose. Hadn't really thought about recommending that they back
up to the cloud .... but that's a good idea.<br>
<br>
On 2/12/2013 5:51 AM, Rizzo, Jim wrote:<br>
</div>
<blockquote
cite="mid:5C70BAB33349354FAE6CC32CC916CC81CEB8A434@DAG02.providence.col"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=ISO-8859-1">
<div>
<div>The only time we ever run into that issue is when a student
comes in and needs an OS reinstall. In those cases, we ask
that they bring in an external hard drive so we can help them
back it up.</div>
<div><br>
</div>
<div>Jim</div>
<div>
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a moz-do-not-send="true"
href="http://www.providence.edu/helpdesk">http://www.providence.edu/helpdesk</a> </div>
<div><a moz-do-not-send="true"
href="http://ihelp.providence.edu">http://ihelp.providence.edu</a></div>
<div><br>
</div>
<div>Find us on Facebook!</div>
<div><a moz-do-not-send="true"
href="http://www.facebook.com/ProvCollHelpDesk">http://www.facebook.com/ProvCollHelpDesk</a></div>
<div><br>
</div>
<div>Follow us on Twitter!</div>
<div><a moz-do-not-send="true"
href="http://twitter.com/PCITHelpdesk">http://twitter.com/PCITHelpdesk</a></div>
</div>
</div>
<div><br>
</div>
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<span style="font-weight:bold">From: </span>Richard Musal
<<a moz-do-not-send="true"
href="mailto:richard.musal@manhattan.edu">richard.musal@manhattan.edu</a>><br>
<span style="font-weight:bold">Reply-To: </span>Resnet Forum
<<a moz-do-not-send="true"
href="mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style="font-weight:bold">Date: </span>Monday, February
11, 2013 9:18 PM<br>
<span style="font-weight:bold">To: </span>Resnet Forum <<a
moz-do-not-send="true"
href="mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style="font-weight:bold">Subject: </span>[RESNET-L]
Help Desk Backups?<br>
</div>
<div><br>
</div>
<div>
<div>
<div dir="ltr">
<div>
<div>
<div>
<div>Just wondering what you all do at your
institutions in regard to client backups. So to
clarify. If I go to the Apple Store or Best Buy,
they will ask me if I backed up my files. They
will tell me that it is my responsibility to
backup my files and they will not help me with
it. <br>
<br>
Currently at my institution we take on the
responsibility of backing up the user's files when
they bring the computer in for service. I have a
procedure in place that my staff have to verify
with the user to make sure we backed up all of
their data. This is not fool proof as sometimes
the staff member forgets to ask the user to
verify, but also sometimes the user is not
thorough in verifying and then they get mad at
us.
<br>
<br>
Just wondering if any of you do the same or have
moved more toward the Apple and Best Buy model.
<br>
<br>
If you have moved, how have your clients
responded?<br>
<br>
</div>
Any of you thinking of moving?<br>
<br>
</div>
Especially in this cloud era I am thinking it might be
better to spend time educating users about saving
their files on the cloud and empowering them rather
than having them rely on us to keep their data safe in
a false sense of security. Especially considering
that their Hard Drive can die at any moment and all of
their precious data would be gone forever.<br>
<br>
</div>
Thanks in advance<br>
</div>
Rich<br clear="all">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div dir="ltr"><span style="color: rgb(34,
34, 34); font-family: arial, sans-serif;
font-size: 14px; background-color:
rgb(255, 255, 255); "><font
face="georgia,serif" color="#006600">
<div>-----------------------</div>
<b>Richard A. Musal, M.A., P.D.</b></font>
<div><font face="georgia,serif"
color="#006600"><i>Assistant
Director of Client Services &
Operations/Adjunct Professor of
CIS</i></font></div>
<div><font face="georgia,serif"><img
moz-do-not-send="true"
src="http://home.manhattan.edu/collegerelations/email_logo.jpg"><br>
</font></div>
<div><font face="georgia,serif">Riverdale,
NY 10471</font></div>
<div><font face="georgia,serif">Phone:
718-862-7933</font></div>
<div><font face="georgia,serif">Fax:
718-862-7877<br>
</font></div>
<div><font face="georgia,serif"><a
moz-do-not-send="true"
href="mailto:richard.musal@manhattan.edu"
target="_blank">richard.musal@manhattan.edu</a><br>
</font></div>
<div><font face="georgia,serif"><a
moz-do-not-send="true"
href="http://www.manhattan.edu"
target="_blank">www.manhattan.edu</a><br>
</font></div>
</span></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
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<br>
<br>
<pre class="moz-signature" cols="72">--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
<a class="moz-txt-link-abbreviated" href="mailto:cjrounds@ucsc.edu">cjrounds@ucsc.edu</a>
(831) 459-5757
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