[37959] in Resnet-Forum
Re: Help Desk Backups?
daemon@ATHENA.MIT.EDU (Nitish Khiria)
Tue Feb 12 10:58:22 2013
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Date: Tue, 12 Feb 2013 14:36:31 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Nitish Khiria <nitish.khiria@UWATERLOO.CA>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <5C70BAB33349354FAE6CC32CC916CC81CEB8A434@DAG02.providence.col>
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We use dual raid 1 (mirror) enclosures (NexStar USB 3.0) to hold backups. W=
e encourage students to bring in their own drives but if they can't, we off=
er to temporarily hold the backups. We looked at NAS boxes and Synology sol=
utions, but they were pricier and more than what we needed for our use.
With a dual raid box with 2 three TB hard drives, for macs (HFS+) and anoth=
er setup for Windows (NTFS) we find it does the job quite well.
Nitish Khiria
Technical Helpdesk Supervisor, IST-Housing
Information Systems and Technology
University of Waterloo
Office: Room 113, Village 1 Central Complex
Phone: (519) 888-4567, x32183
Fax: 1-888-759-0963
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rizzo, Ji=
m
Sent: 12 February 2013 8:52 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Help Desk Backups?
The only time we ever run into that issue is when a student comes in and ne=
eds an OS reinstall. In those cases, we ask that they bring in an external =
hard drive so we can help them back it up.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
From: Richard Musal <richard.musal@manhattan.edu<mailto:richard.musal@manha=
ttan.edu>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Monday, February 11, 2013 9:18 PM
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Help Desk Backups?
Just wondering what you all do at your institutions in regard to client bac=
kups. So to clarify. If I go to the Apple Store or Best Buy, they will as=
k me if I backed up my files. They will tell me that it is my responsibili=
ty to backup my files and they will not help me with it.
Currently at my institution we take on the responsibility of backing up the=
user's files when they bring the computer in for service. I have a proced=
ure in place that my staff have to verify with the user to make sure we bac=
ked up all of their data. This is not fool proof as sometimes the staff me=
mber forgets to ask the user to verify, but also sometimes the user is not =
thorough in verifying and then they get mad at us.
Just wondering if any of you do the same or have moved more toward the Appl=
e and Best Buy model.
If you have moved, how have your clients responded?
Any of you thinking of moving?
Especially in this cloud era I am thinking it might be better to spend time=
educating users about saving their files on the cloud and empowering them =
rather than having them rely on us to keep their data safe in a false sense=
of security. Especially considering that their Hard Drive can die at any =
moment and all of their precious data would be gone forever.
Thanks in advance
Rich
-----------------------
Richard A. Musal, M.A., P.D.
Assistant Director of Client Services & Operations/Adjunct Professor of CIS
[http://home.manhattan.edu/collegerelations/email_logo.jpg]
Riverdale, NY 10471
Phone: 718-862-7933
Fax: 718-862-7877
richard.musal@manhattan.edu<mailto:richard.musal@manhattan.edu>
www.manhattan.edu<http://www.manhattan.edu>
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">We use dual raid 1 (mirro=
r) enclosures (NexStar USB 3.0) to hold backups. We encourage students to b=
ring in their own drives but if they can’t, we offer to
temporarily hold the backups. We looked at NAS boxes and Synology solution=
s, but they were pricier and more than what we needed for our use.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">With a dual raid box with=
2 three TB hard drives, for macs (HFS+) and another setup for Windows =
(NTFS) we find it does the job quite well.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Nitish Khiria<o:p></o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Technical Helpdesk Superv=
isor, IST-Housing <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Information Systems and T=
echnology <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">University of Waterloo&nb=
sp;<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Office: Room 113, Village=
1 Central Complex<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Phone: (519) 888-4567, x3=
2183<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Fax: 1-888-759-0963<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm =
0cm 0cm">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Rizzo, Jim<br>
<b>Sent:</b> 12 February 2013 8:52 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Help Desk Backups?<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">The only time we ever run i=
nto that issue is when a student comes in and needs an OS reinstall. In tho=
se cases, we ask that they bring in an external hard drive
so we can help them back it up.<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Jim<o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">-- <o:p></o:p></span><=
/p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Jim Rizzo<o:p></o:p></span>=
</p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Helpdesk Manager<o:p></o:p>=
</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Providence College Informat=
ion Technology<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">(401) 865-1277<o:p></o:p></=
span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">AIM: JRizzoPC<o:p></o:p></s=
pan></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><a href=3D"http://www.provi=
dence.edu/helpdesk">http://www.providence.edu/helpdesk</a> <o:p></o:p>=
</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
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vidence.edu">http://ihelp.providence.edu</a><o:p></o:p></span></p>
</div>
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libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
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<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
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<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
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>
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<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm =
0cm 0cm">
<p class=3D"MsoNormal"><b><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:black">From:
</span></b><span style=3D"font-size:11.0pt;font-family:"Calibri",=
"sans-serif";color:black">Richard Musal <<a href=3D"mailto:ric=
hard.musal@manhattan.edu">richard.musal@manhattan.edu</a>><br>
<b>Reply-To: </b>Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.ed=
u">RESNET-L@listserv.nd.edu</a>><br>
<b>Date: </b>Monday, February 11, 2013 9:18 PM<br>
<b>To: </b>Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.edu">RES=
NET-L@listserv.nd.edu</a>><br>
<b>Subject: </b>[RESNET-L] Help Desk Backups?<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-s=
ize:10.5pt;font-family:"Calibri","sans-serif";color:bla=
ck">Just wondering what you all do at your institutions in regard to client=
backups. So to clarify. If I go to the Apple Store or Best
Buy, they will ask me if I backed up my files. They will tell me tha=
t it is my responsibility to backup my files and they will not help me with=
it.
<br>
<br>
Currently at my institution we take on the responsibility of backing up the=
user's files when they bring the computer in for service. I have a p=
rocedure in place that my staff have to verify with the user to make sure w=
e backed up all of their data. This
is not fool proof as sometimes the staff member forgets to ask the user to=
verify, but also sometimes the user is not thorough in verifying and then =
they get mad at us.
<br>
<br>
Just wondering if any of you do the same or have moved more toward the Appl=
e and Best Buy model.
<br>
<br>
If you have moved, how have your clients responded?<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-s=
ize:10.5pt;font-family:"Calibri","sans-serif";color:bla=
ck">Any of you thinking of moving?<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font-s=
ize:10.5pt;font-family:"Calibri","sans-serif";color:bla=
ck">Especially in this cloud era I am thinking it might be better to spend =
time educating users about saving their files on the cloud
and empowering them rather than having them rely on us to keep their data =
safe in a false sense of security. Especially considering that their =
Hard Drive can die at any moment and all of their precious data would be go=
ne forever.<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Thanks in advance<o:p></o:p=
></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Rich<br clear=3D"all">
<o:p></o:p></span></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#006600;background:white">-------------=
----------<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.5pt;font-family:"=
;Georgia","serif";color:#006600;background:white">Richard A.=
Musal, M.A., P.D.</span></b><span style=3D"font-size:10.5pt;font-family:&q=
uot;Arial","sans-serif";color:#222222;background:white">
<o:p></o:p></span></p>
<div>
<p class=3D"MsoNormal"><i><span style=3D"font-size:10.5pt;font-family:"=
;Georgia","serif";color:#006600;background:white">Assistant =
Director of Client Services & Operations/Adjunct Professor of CIS</span=
></i><span style=3D"font-size:10.5pt;font-family:"Arial","sa=
ns-serif";color:#222222;background:white"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white"><img border=
=3D"0" id=3D"_x0000_i1025" src=3D"http://home.manhattan.edu/collegerelation=
s/email_logo.jpg"></span><span style=3D"font-size:10.5pt;font-family:"=
Arial","sans-serif";color:#222222;background:white"><o:p></o=
:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white">Riverdale, NY=
10471</span><span style=3D"font-size:10.5pt;font-family:"Arial",=
"sans-serif";color:#222222;background:white"><o:p></o:p></span></=
p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white">Phone: 718-86=
2-7933</span><span style=3D"font-size:10.5pt;font-family:"Arial",=
"sans-serif";color:#222222;background:white"><o:p></o:p></span></=
p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white">Fax: 718-862-=
7877</span><span style=3D"font-size:10.5pt;font-family:"Arial",&q=
uot;sans-serif";color:#222222;background:white"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white"><a href=3D"ma=
ilto:richard.musal@manhattan.edu" target=3D"_blank">richard.musal@manhattan=
.edu</a></span><span style=3D"font-size:10.5pt;font-family:"Arial"=
;,"sans-serif";color:#222222;background:white"><o:p></o:p></span>=
</p>
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