[37949] in Resnet-Forum
Re: Help Desk Backups?
daemon@ATHENA.MIT.EDU (Letson, Andrew (RTA))
Mon Feb 11 21:29:36 2013
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Date: Tue, 12 Feb 2013 02:28:26 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Letson, Andrew (RTA)" <andrew.letson@mso.umt.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAPAYw2rKLuAZ801R6HK2_7k1qHtFqPQx43ZGGiuMDSwPHcFdGg@mail.gmail.com>
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Rich,
The SAIT help desk offers a backup service for students as a separate charg=
e. Typically if a student just wants a backup we charge them $30 and if the=
y want their computer reformatted and backed up we charge $50. We usually o=
nly promise to maintain their data for two weeks, although we do make excep=
tions sometimes if the student asks.
We used to maintain redundancy through a RAID enclosure to guarantee studen=
t data, but we now are moving towards a network based storage solution.
Hope this helps. If you have any more questions feel free to contact me off=
list. (Andrew.letson@mso.umt.edu)
Thanks,
Andrew Letson
2012-13 RTA Coordinator
Student Affairs IT
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Richard M=
usal
Sent: Monday, February 11, 2013 7:18 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Help Desk Backups?
Just wondering what you all do at your institutions in regard to client bac=
kups. So to clarify. If I go to the Apple Store or Best Buy, they will as=
k me if I backed up my files. They will tell me that it is my responsibili=
ty to backup my files and they will not help me with it.
Currently at my institution we take on the responsibility of backing up the=
user's files when they bring the computer in for service. I have a proced=
ure in place that my staff have to verify with the user to make sure we bac=
ked up all of their data. This is not fool proof as sometimes the staff me=
mber forgets to ask the user to verify, but also sometimes the user is not =
thorough in verifying and then they get mad at us.
Just wondering if any of you do the same or have moved more toward the Appl=
e and Best Buy model.
If you have moved, how have your clients responded?
Any of you thinking of moving?
Especially in this cloud era I am thinking it might be better to spend time=
educating users about saving their files on the cloud and empowering them =
rather than having them rely on us to keep their data safe in a false sense=
of security. Especially considering that their Hard Drive can die at any =
moment and all of their precious data would be gone forever.
Thanks in advance
Rich
-----------------------
Richard A. Musal, M.A., P.D.
Assistant Director of Client Services & Operations/Adjunct Professor of CIS
[http://home.manhattan.edu/collegerelations/email_logo.jpg]
Riverdale, NY 10471
Phone: 718-862-7933
Fax: 718-862-7877
richard.musal@manhattan.edu<mailto:richard.musal@manhattan.edu>
www.manhattan.edu<http://www.manhattan.edu>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Rich,<o:p></o:p></span></=
p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">The SAIT help desk offers=
a backup service for students as a separate charge. Typically if a student=
just wants a backup we charge them $30 and if they want
their computer reformatted and backed up we charge $50. We usually only pr=
omise to maintain their data for two weeks, although we do make exceptions =
sometimes if the student asks.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">We used to maintain redun=
dancy through a RAID enclosure to guarantee student data, but we now are mo=
ving towards a network based storage solution.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Hope this helps. If you h=
ave any more questions feel free to contact me off list. (Andrew.letson@mso=
.umt.edu)<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Thanks,<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><i><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:#1F497D">Andrew Letson<o:p></o:=
p></span></i></p>
<p class=3D"MsoNormal"><i><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:#1F497D">2012-13 RTA Coordinato=
r
<o:p></o:p></span></i></p>
<p class=3D"MsoNormal"><i><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:#1F497D">Student Affairs IT<o:p=
></o:p></span></i></p>
<p class=3D"MsoNormal"><i><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:#1F497D"><o:p> </o:p></spa=
n></i></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif"">From:</span></b><span style=3D"font-=
size:11.0pt;font-family:"Calibri","sans-serif""> Resnet=
Forum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Richard Musal<br>
<b>Sent:</b> Monday, February 11, 2013 7:18 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Help Desk Backups?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">Just wondering what y=
ou all do at your institutions in regard to client backups. So to cla=
rify. If I go to the Apple Store or Best Buy, they will ask me if I b=
acked up my files. They will tell me that it
is my responsibility to backup my files and they will not help me with it.=
<br>
<br>
Currently at my institution we take on the responsibility of backing up the=
user's files when they bring the computer in for service. I have a p=
rocedure in place that my staff have to verify with the user to make sure w=
e backed up all of their data. This
is not fool proof as sometimes the staff member forgets to ask the user to=
verify, but also sometimes the user is not thorough in verifying and then =
they get mad at us.
<br>
<br>
Just wondering if any of you do the same or have moved more toward the Appl=
e and Best Buy model.
<br>
<br>
If you have moved, how have your clients responded?<o:p></o:p></p>
</div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">Any of you thinking o=
f moving?<o:p></o:p></p>
</div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">Especially in this cl=
oud era I am thinking it might be better to spend time educating users abou=
t saving their files on the cloud and empowering them rather than having th=
em rely on us to keep their data safe
in a false sense of security. Especially considering that their Hard=
Drive can die at any moment and all of their precious data would be gone f=
orever.<o:p></o:p></p>
</div>
<p class=3D"MsoNormal">Thanks in advance<o:p></o:p></p>
</div>
<p class=3D"MsoNormal">Rich<br clear=3D"all">
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#006600;background:white">-------------=
----------<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.5pt;font-family:"=
;Georgia","serif";color:#006600;background:white">Richard A.=
Musal, M.A., P.D.</span></b><span style=3D"font-size:10.5pt;font-family:&q=
uot;Arial","sans-serif";color:#222222;background:white"><o:p=
></o:p></span></p>
<div>
<p class=3D"MsoNormal"><i><span style=3D"font-size:10.5pt;font-family:"=
;Georgia","serif";color:#006600;background:white">Assistant =
Director of Client Services & Operations/Adjunct Professor of CIS</span=
></i><span style=3D"font-size:10.5pt;font-family:"Arial","sa=
ns-serif";color:#222222;background:white"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white"><img id=3D"_x=
0000_i1025" src=3D"http://home.manhattan.edu/collegerelations/email_logo.jp=
g"></span><span style=3D"font-size:10.5pt;font-family:"Arial",&qu=
ot;sans-serif";color:#222222;background:white"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white">Riverdale, NY=
10471</span><span style=3D"font-size:10.5pt;font-family:"Arial",=
"sans-serif";color:#222222;background:white"><o:p></o:p></span></=
p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white">Phone: 718-86=
2-7933</span><span style=3D"font-size:10.5pt;font-family:"Arial",=
"sans-serif";color:#222222;background:white"><o:p></o:p></span></=
p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white">Fax: 718-862-=
7877</span><span style=3D"font-size:10.5pt;font-family:"Arial",&q=
uot;sans-serif";color:#222222;background:white"><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white"><a href=3D"ma=
ilto:richard.musal@manhattan.edu" target=3D"_blank">richard.musal@manhattan=
.edu</a></span><span style=3D"font-size:10.5pt;font-family:"Arial"=
;,"sans-serif";color:#222222;background:white"><o:p></o:p></span>=
</p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ge=
orgia","serif";color:#222222;background:white"><a href=3D"ht=
tp://www.manhattan.edu" target=3D"_blank">www.manhattan.edu</a></span><span=
style=3D"font-size:10.5pt;font-family:"Arial","sans-serif&q=
uot;;color:#222222;background:white"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class=3D"MsoNormal">___________________________________________________ =
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