[37948] in Resnet-Forum
Help Desk Backups?
daemon@ATHENA.MIT.EDU (Richard Musal)
Mon Feb 11 21:19:05 2013
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Date: Mon, 11 Feb 2013 21:18:01 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Richard Musal <richard.musal@MANHATTAN.EDU>
To: RESNET-L@LISTSERV.ND.EDU
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Just wondering what you all do at your institutions in regard to client
backups. So to clarify. If I go to the Apple Store or Best Buy, they will
ask me if I backed up my files. They will tell me that it is my
responsibility to backup my files and they will not help me with it.
Currently at my institution we take on the responsibility of backing up the
user's files when they bring the computer in for service. I have a
procedure in place that my staff have to verify with the user to make sure
we backed up all of their data. This is not fool proof as sometimes the
staff member forgets to ask the user to verify, but also sometimes the user
is not thorough in verifying and then they get mad at us.
Just wondering if any of you do the same or have moved more toward the
Apple and Best Buy model.
If you have moved, how have your clients responded?
Any of you thinking of moving?
Especially in this cloud era I am thinking it might be better to spend time
educating users about saving their files on the cloud and empowering them
rather than having them rely on us to keep their data safe in a false sense
of security. Especially considering that their Hard Drive can die at any
moment and all of their precious data would be gone forever.
Thanks in advance
Rich
-----------------------
*Richard A. Musal, M.A., P.D.*
*Assistant Director of Client Services & Operations/Adjunct Professor of CIS
*
Riverdale, NY 10471
Phone: 718-862-7933
Fax: 718-862-7877
richard.musal@manhattan.edu
www.manhattan.edu
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<div dir=3D"ltr"><div><div><div><div>Just wondering what you all do at your=
institutions in regard to client backups.=A0 So to clarify.=A0 If I go to =
the Apple Store or Best Buy, they will ask me if I backed up my files.=A0 T=
hey will tell me that it is my responsibility to backup my files and they w=
ill not help me with it.=A0 <br>
<br>Currently at my institution we take on the responsibility of backing up=
the user's files when they bring the computer in for service.=A0 I hav=
e a procedure in place that my staff have to verify with the user to make s=
ure we backed up all of their data.=A0 This is not fool proof as sometimes =
the staff member forgets to ask the user to verify, but also sometimes the =
user is not thorough in verifying and then they get mad at us.=A0 <br>
<br>Just wondering if any of you do the same or have moved more toward the =
Apple and Best Buy model.=A0 <br><br>If you have moved, how have your clien=
ts responded?<br><br></div>Any of you thinking of moving?<br><br></div>Espe=
cially in this cloud era I am thinking it might be better to spend time edu=
cating users about saving their files on the cloud and empowering them rath=
er than having them rely on us to keep their data safe in a false sense of =
security.=A0 Especially considering that their Hard Drive can die at any mo=
ment and all of their precious data would be gone forever.<br>
<br></div>Thanks in advance<br></div>Rich<br clear=3D"all"><div><div><div><=
div><div><div><div><div dir=3D"ltr"><span style=3D"color:rgb(34,34,34);font=
-family:arial,sans-serif;font-size:14px;background-color:rgb(255,255,255)">=
<font color=3D"#006600" face=3D"georgia, serif"><div>
-----------------------</div>
<b>Richard A. Musal, M.A., P.D.</b></font><div><font color=3D"#006600" face=
=3D"georgia, serif"><i>Assistant Director of Client Services & Operatio=
ns/Adjunct Professor of CIS</i></font></div><div><font face=3D"georgia, ser=
if"><img src=3D"http://home.manhattan.edu/collegerelations/email_logo.jpg">=
<br>
</font></div>
<div><font face=3D"georgia, serif">Riverdale, NY 10471</font></div><div><fo=
nt face=3D"georgia, serif">Phone: 718-862-7933</font></div><div><font face=
=3D"georgia, serif">Fax: 718-862-7877<br></font></div><div><font face=3D"ge=
orgia, serif"><a href=3D"mailto:richard.musal@manhattan.edu" target=3D"_bla=
nk">richard.musal@manhattan.edu</a><br>
</font></div><div><font face=3D"georgia, serif"><a href=3D"http://www.manha=
ttan.edu" target=3D"_blank">www.manhattan.edu</a><br></font></div></span></=
div></div>
</div></div></div></div></div></div></div>
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