[37826] in Resnet-Forum
Re: Helpdesk for students
daemon@ATHENA.MIT.EDU (Lyons, Andrew H)
Fri Dec 21 09:41:57 2012
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Date: Fri, 21 Dec 2012 14:41:16 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Lyons, Andrew H" <alyons@albany.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAGf0J1omkekKfF=Rio7zF5=Y=W1+_HNLhWCAe_1Yc5asceC6ZA@mail.gmail.com>
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We assist with network connections, e-mail connections, instruction and bro=
wser issues with University services like the portal and LMS, and other rel=
atively basic or advising things.
We have instructional workshops for malware or OS reinstall where our stude=
nt techs teach and the students actually do.
We don't do any hardware support for personal equipment beyond general advi=
ce.
Andrew Lyons, IT Support Specialist
ITS Client Support Services
University at Albany
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Claudia S=
ervadio-Coyne
Sent: Thursday, December 20, 2012 4:19 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: [RESNET-L] Helpdesk for students
I'd like to know what kind of ITS related services other Colleges provide =
at their helpdesk for students?
For example: We connect students to the network, backup data and reinstall =
the OS (if they have their disks), remove viruses, stuff like that but very=
little hardware.
--
Claudia Servadio-Coyne
Student Technology Manager ITS
Colgate University
phone: (315) 228-7126
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<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">We assist with network connect=
ions, e-mail connections, instruction and browser issues with University se=
rvices like the portal and LMS, and other relatively basic
or advising things.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">We have instructional workshop=
s for malware or OS reinstall where our student techs teach and the student=
s actually do.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">We don’t do any hardware=
support for personal equipment beyond general advice.<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">Andrew Lyons, IT Support Speci=
alist<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">ITS Client Support Services<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">University at Albany<o:p></o:p=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Claudia Servadio-Coyne<br>
<b>Sent:</b> Thursday, December 20, 2012 4:19 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> [RESNET-L] Helpdesk for students<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">I'd like to know what kind of ITS related serv=
ices other Colleges provide at their helpdesk for students?<br>
<br>
For example: We connect students to the network, backup data and reinstall =
the OS (if they have their disks), remove viruses, stuff like that but very=
little hardware.<br clear=3D"all">
<br>
-- <br>
Claudia Servadio-Coyne<br>
Student Technology Manager ITS <br>
Colgate University<br>
phone: (315) 228-7126<br>
<br>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
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//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
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<p>
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