[37825] in Resnet-Forum
Re: Helpdesk for students
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Fri Dec 21 09:05:36 2012
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Date: Fri, 21 Dec 2012 14:04:59 +0000
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From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAGf0J1omkekKfF=Rio7zF5=Y=W1+_HNLhWCAe_1Yc5asceC6ZA@mail.gmail.com>
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We provide a similar service. We have a single helpdesk for all faculty, st=
aff, and students. We provide walk-in support, but not drop off support. We=
remove viruses, help with network connectivity, will assist with reinstall=
ing the OS (they have to have their own disc or purchase it through the col=
lege at a discount), and do basic software support. We troubleshoot any iss=
ue and refer the student out to other vendors as necessary. We also do mobi=
le device support=85 setting up email, connecting to our wireless, etc. We =
will do basic printer troubleshooting and basic game console connectivity.
We do make room visits, but generally only to test and repair jacks or test=
wireless strength.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://ihelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
From: Claudia Servadio-Coyne <ccoyne@COLGATE.EDU<mailto:ccoyne@COLGATE.EDU>=
>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Thursday, December 20, 2012 4:18 PM
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Helpdesk for students
I'd like to know what kind of ITS related services other Colleges provide =
at their helpdesk for students?
For example: We connect students to the network, backup data and reinstall =
the OS (if they have their disks), remove viruses, stuff like that but very=
little hardware.
--
Claudia Servadio-Coyne
Student Technology Manager ITS
Colgate University
phone: (315) 228-7126
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252">
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<body style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-lin=
e-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-fami=
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<div>
<div>
<div>We provide a similar service. We have a single helpdesk for all facult=
y, staff, and students. We provide walk-in support, but not drop off suppor=
t. We remove viruses, help with network connectivity, will assist with rein=
stalling the OS (they have to have
their own disc or purchase it through the college at a discount), and do b=
asic software support. We troubleshoot any issue and refer the student out =
to other vendors as necessary. We also do mobile device support=85 setting =
up email, connecting to our wireless,
etc. We will do basic printer troubleshooting and basic game console conne=
ctivity. </div>
<div><br>
</div>
<div>We do make room visits, but generally only to test and repair jacks or=
test wireless strength.</div>
<div><br>
</div>
<div>Jim</div>
<div>
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a href=3D"http://www.providence.edu/helpdesk">http://www.providence.e=
du/helpdesk</a> </div>
<div><a href=3D"http://ihelp.providence.edu">http://ihelp.providence.edu</a=
></div>
<div><br>
</div>
<div>Find us on Facebook!</div>
<div><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebo=
ok.com/ProvCollHelpDesk</a></div>
<div><br>
</div>
<div>Follow us on Twitter!</div>
<div><a href=3D"http://twitter.com/PCITHelpdesk">http://twitter.com/PCITHel=
pdesk</a></div>
</div>
</div>
</div>
<div><br>
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<span style=3D"font-weight:bold">From: </span>Claudia Servadio-Coyne <<a=
href=3D"mailto:ccoyne@COLGATE.EDU">ccoyne@COLGATE.EDU</a>><br>
<span style=3D"font-weight:bold">Reply-To: </span>Resnet Forum <<a href=
=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Date: </span>Thursday, December 20, 2012 4=
:18 PM<br>
<span style=3D"font-weight:bold">To: </span>Resnet Forum <<a href=3D"mai=
lto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Subject: </span>[RESNET-L] Helpdesk for st=
udents<br>
</div>
<div><br>
</div>
<div>
<div>I'd like to know what kind of ITS related services other College=
s provide at their helpdesk for students?<br>
<br>
For example: We connect students to the network, backup data and reinstall =
the OS (if they have their disks), remove viruses, stuff like that but very=
little hardware.<br clear=3D"all">
<br>
-- <br>
Claudia Servadio-Coyne<br>
Student Technology Manager ITS <br>
Colgate University<br>
phone: (315) 228-7126<br>
<br>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
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