[37827] in Resnet-Forum
Re: Helpdesk for students
daemon@ATHENA.MIT.EDU (Cesar Nau [Staff])
Fri Dec 21 11:10:13 2012
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=047d7bacbdbeab95ce04d15f1271
Message-ID: <CAJiOijPh9p+d9wL8Y1rWVz-wCf2mZ-V-R1FTNokWLeDu3kgW+g@mail.gmail.com>
Date: Fri, 21 Dec 2012 11:09:31 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Cesar Nau [Staff]" <nau@fordham.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <523EF5A91051FE469D813F5D5A4CEB4D66A2ACF4@CH1PRD0411MB444.namprd04.prod.outlook.com>
--047d7bacbdbeab95ce04d15f1271
Content-Type: text/plain; charset=windows-1252
Content-Transfer-Encoding: quoted-printable
We assist our customers network connections, mobile device setups, e-mail
configuration, malware removal, OS re-installs (as long as they provide the
media), access to the University portal, software installation, and
hardware repair for Dell, HP, and Apple computers that are still under
warranty. We do not perform data backups but do assist the customer in
doing so themselves.
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
On Fri, Dec 21, 2012 at 9:41 AM, Lyons, Andrew H <alyons@albany.edu> wrote:
> We assist with network connections, e-mail connections, instruction and
> browser issues with University services like the portal and LMS, and othe=
r
> relatively basic or advising things.****
>
> ** **
>
> We have instructional workshops for malware or OS reinstall where our
> student techs teach and the students actually do.****
>
> ** **
>
> We don=92t do any hardware support for personal equipment beyond general
> advice.****
>
> ** **
>
> Andrew Lyons, IT Support Specialist****
>
> ITS Client Support Services****
>
> University at Albany****
>
> ** **
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Cla=
udia
> Servadio-Coyne
> *Sent:* Thursday, December 20, 2012 4:19 PM
> *To:* RESNET-L@LISTSERV.ND.EDU
>
> *Subject:* [RESNET-L] Helpdesk for students****
>
> ** **
>
> I'd like to know what kind of ITS related services other Colleges provid=
e
> at their helpdesk for students?
>
>
> For example: We connect students to the network, backup data and reinstal=
l
> the OS (if they have their disks), remove viruses, stuff like that but ve=
ry
> little hardware.
>
> --
> Claudia Servadio-Coyne
> Student Technology Manager ITS
> Colgate University
> phone: (315) 228-7126
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
> ****
> ___________________________________________________ You are subscribed
> to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--047d7bacbdbeab95ce04d15f1271
Content-Type: text/html; charset=windows-1252
Content-Transfer-Encoding: quoted-printable
We assist our customers network connections, mobile device setups, e-mail c=
onfiguration, malware removal, OS re-installs (as long as they provide the =
media), access to the University portal, software installation, and hardwar=
e repair for Dell, HP, and Apple computers that are still under warranty. W=
e do not perform data backups but do assist the customer in doing so themse=
lves.<div class=3D"gmail_extra">
<br clear=3D"all"><div><div><br></div>Cesar A. Nau<div>Assistant Director</=
div><div>Fordham University | IT Customer Care</div><div>718.817.4598</div>=
</div>
<br><br><div class=3D"gmail_quote">On Fri, Dec 21, 2012 at 9:41 AM, Lyons, =
Andrew H <span dir=3D"ltr"><<a href=3D"mailto:alyons@albany.edu" target=
=3D"_blank">alyons@albany.edu</a>></span> wrote:<br><blockquote class=3D=
"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding=
-left:1ex">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">We assist with network connect=
ions, e-mail connections, instruction and browser issues with University se=
rvices like the portal and LMS, and other relatively basic
or advising things.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d"><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">We have instructional workshop=
s for malware or OS reinstall where our student techs teach and the student=
s actually do.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d"><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">We don=92t do any hardware sup=
port for personal equipment beyond general advice.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d"><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">Andrew Lyons, IT Support Speci=
alist<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">ITS Client Support Services<u>=
</u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d">University at Albany<u></u><u>=
</u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1f497d"><u></u>=A0<u></u></span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">=
RESNET-L@LISTSERV.ND.EDU</a>]
<b>On Behalf Of </b>Claudia Servadio-Coyne<br>
<b>Sent:</b> Thursday, December 20, 2012 4:19 PM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RE=
SNET-L@LISTSERV.ND.EDU</a></span></p><div class=3D"im"><br>
<b>Subject:</b> [RESNET-L] Helpdesk for students<u></u><u></u></div><p></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">I'd like to know what kind of ITS related=A0 ser=
vices other Colleges provide at their helpdesk for students?</p><div><div c=
lass=3D"h5"><br>
<br>
For example: We connect students to the network, backup data and reinstall =
the OS (if they have their disks), remove viruses, stuff like that but very=
little hardware.<br clear=3D"all">
<br>
-- <br>
Claudia Servadio-Coyne<br>
Student Technology Manager ITS <br>
Colgate University<br>
phone: (315) 228-7126<br>
<br>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
<u></u><u></u></div></div><p></p><div><div class=3D"h5">
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<u></u><u></u></p>
</div></div></div>
</div><div class=3D"HOEnZb"><div class=3D"h5">
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
</p></div></div></blockquote></div><br></div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
___________________________________________________
--047d7bacbdbeab95ce04d15f1271--
