[37824] in Resnet-Forum
Re: Helpdesk for students
daemon@ATHENA.MIT.EDU (Laurie Fox)
Fri Dec 21 08:17:32 2012
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Message-ID: <F7DEB001-FAB5-4E8E-8E00-84C69860A86A@geneseo.edu>
Date: Fri, 21 Dec 2012 08:15:59 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Laurie Fox <fox@geneseo.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAGf0J1omkekKfF=Rio7zF5=Y=W1+_HNLhWCAe_1Yc5asceC6ZA@mail.gmail.com>
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We scaled back this fall - our service is "carry-in", and OS installs =
and viruses were getting to complicated and lengthy. Fortunately we also =
have two great computer repair shops in town.
Now we offer specific assistance for laptops and mobile devices (faculty =
and students personally-owned): network connection, printer setup, =
academic software installation, and email account assistance and client =
setup.
Laurie Fox=20
Assistant Director and Manager for User Services
Computing & Information Technology
SUNY Geneseo
fox@geneseo.edu
(585) 245-5577
On Dec 20, 2012, at 4:18 PM, Claudia Servadio-Coyne <ccoyne@COLGATE.EDU> =
wrote:
> I'd like to know what kind of ITS related services other Colleges =
provide at their helpdesk for students?
>=20
> For example: We connect students to the network, backup data and =
reinstall the OS (if they have their disks), remove viruses, stuff like =
that but very little hardware.
>=20
> --=20
> Claudia Servadio-Coyne
> Student Technology Manager ITS=20
> Colgate University
> phone: (315) 228-7126
>=20
> ___________________________________________________ You are subscribed =
to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to =
http://LISTSERV.ND.EDU/archives/resnet-l.html =
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>=20
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<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">We scaled back this fall - our service is "carry-in", and OS installs and viruses were getting to complicated and lengthy. Fortunately we also have two great computer repair shops in town.<div><br></div><div>Now we offer specific assistance for laptops and mobile devices (faculty and students personally-owned): network connection, printer setup, academic software installation, and email account assistance and client setup.</div><div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div><br class="Apple-interchange-newline">Laurie Fox </div><div>Assistant Director and Manager for User Services</div><div>Computing & Information Technology</div><div>SUNY Geneseo</div><div><a href="mailto:fox@geneseo.edu">fox@geneseo.edu</a></div><div>(585) 245-5577</div></span>
</div>
<br><div><div>On Dec 20, 2012, at 4:18 PM, Claudia Servadio-Coyne <<a href="mailto:ccoyne@COLGATE.EDU">ccoyne@COLGATE.EDU</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">I'd like to know what kind of ITS related services other Colleges provide at their helpdesk for students?<br><br>For example: We connect students to the network, backup data and reinstall the OS (if they have their disks), remove viruses, stuff like that but very little hardware.<br clear="all">
<br>-- <br>Claudia Servadio-Coyne<br>Student Technology Manager ITS <br>Colgate University<br>phone: (315) 228-7126<br><br>
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