[37823] in Resnet-Forum
Re: Helpdesk for students
daemon@ATHENA.MIT.EDU (Jonathan A Wright)
Fri Dec 21 07:33:07 2012
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Message-ID: <03D4D4C82C2097488547EBF7FB0CD1C6346A958F@SUEX10-mbx-04.ad.syr.edu>
Date: Fri, 21 Dec 2012 12:32:34 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Jonathan A Wright <jowright@SYR.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAGf0J1omkekKfF=Rio7zF5=Y=W1+_HNLhWCAe_1Yc5asceC6ZA@mail.gmail.com>
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Very much the same. We do configure email as well and provide support for =
gaming consoles, Google TV and other connected devices.
Regarding hardware we just started a program called U-FixIT. This literall=
y was approved about a week before break so I have no data on it.
We had a number of client coming in and borrowing a screwdriver and then re=
placing everything from laptop hard drives to cell phone digitizers. Someh=
ow I guess they thought we could help them if they really screwed it up. W=
e decided to create a program and a better work area. Essentially we loan =
tools, a bench outfitted with lights, and parts/screw holders. We created =
an agreement to assign all risk to the client. We offer advice but no hand=
s on help.
Connect with me off list if anyone would like more info.
.jon wright
Syracuse University
ITS Service Center
(315) 443-3041
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Claudia S=
ervadio-Coyne
Sent: Thursday, December 20, 2012 4:19 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Helpdesk for students
I'd like to know what kind of ITS related services other Colleges provide =
at their helpdesk for students?
For example: We connect students to the network, backup data and reinstall =
the OS (if they have their disks), remove viruses, stuff like that but very=
little hardware.
--
Claudia Servadio-Coyne
Student Technology Manager ITS
Colgate University
phone: (315) 228-7126
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Very much the same. =
We do configure email as well and provide support for gaming consoles, Goo=
gle TV and other connected devices.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Regarding hardware we jus=
t started a program called U-FixIT. This literally was approved about=
a week before break so I have no data on it.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">We had a number of client=
coming in and borrowing a screwdriver and then replacing everything from l=
aptop hard drives to cell phone digitizers. Somehow I guess
they thought we could help them if they really screwed it up. We dec=
ided to create a program and a better work area. Essentially we loan =
tools, a bench outfitted with lights, and parts/screw holders. We cre=
ated an agreement to assign all risk to the client.
We offer advice but no hands on help. <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Connect with me off list =
if anyone would like more info.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">.jon wright<o:p></o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Syracuse University<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">ITS Service Center<o:p></=
o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">(315) 443-3041<o:p></o:p>=
</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Claudia Servadio-Coyne<br>
<b>Sent:</b> Thursday, December 20, 2012 4:19 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Helpdesk for students<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">I'd like to know what kind of ITS related serv=
ices other Colleges provide at their helpdesk for students?<br>
<br>
For example: We connect students to the network, backup data and reinstall =
the OS (if they have their disks), remove viruses, stuff like that but very=
little hardware.<br clear=3D"all">
<br>
-- <br>
Claudia Servadio-Coyne<br>
Student Technology Manager ITS <br>
Colgate University<br>
phone: (315) 228-7126<br>
<br>
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
<o:p></o:p></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
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