[37777] in Resnet-Forum
Re: What product is your organization using for Ticket Tracking?
daemon@ATHENA.MIT.EDU (Carla Rounds)
Thu Dec 13 15:16:36 2012
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Message-ID: <50CA3780.7040007@ucsc.edu>
Date: Thu, 13 Dec 2012 12:16:00 -0800
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From: Carla Rounds <cjrounds@ucsc.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJiOijPEomJzPcP9OJCeYnpgZPwtQB1Q5q-ss8DQcdYyGtSd6g@mail.gmail.com>
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At UCSC were using Service Now.
Since the system can be setup to work as you want at your location it
has many advantages. I am not really happy with the way we have
configured it here ... but overall it does do its job.
On 12/13/2012 10:43 AM, Cesar Nau wrote:
> Good afternoon all,
>
> I'm sure this topic has been discussed in the past, but I would like
> to re-ask what your organization is using for Ticket Tracking? We are
> currently using BMC Service Desk Express, but are proactively looking
> at what are options are since the product will be EOL in a few years.
> If you have a few seconds, can you please reply answering the
> following questions:
>
> * What product are you using for tracking trouble tickets?
> * Are you satisfied with the product?
> * Any concerns or general comments?
>
>
> Cesar A. Nau
> Assistant Director
> Fordham University | IT Customer Care
> 718.817.4598
>
> ___________________________________________________ You are subscribed
> to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
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>
--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
cjrounds@ucsc.edu
(831) 459-5757
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<div class="moz-cite-prefix">At UCSC were using Service Now.<br>
<br>
Since the system can be setup to work as you want at your location
it has many advantages. I am not really happy with the way we
have configured it here ... but overall it does do its job.<br>
<br>
On 12/13/2012 10:43 AM, Cesar Nau wrote:<br>
</div>
<blockquote
cite="mid:CAJiOijPEomJzPcP9OJCeYnpgZPwtQB1Q5q-ss8DQcdYyGtSd6g@mail.gmail.com"
type="cite">Good afternoon all,
<div><br>
</div>
<div>I'm sure this topic has been discussed in the past, but I
would like to re-ask what your organization is using for Ticket
Tracking? We are currently using BMC Service Desk Express, but
are proactively looking at what are options are since the
product will be EOL in a few years. If you have a few seconds,
can you please reply answering the following questions:</div>
<div>
<ul>
<li>What product are you using for tracking trouble tickets?<br>
</li>
<li>Are you satisfied with the product?<br>
</li>
<li>Any concerns or general comments?<br>
</li>
</ul>
</div>
<div>
<div>
<div><br>
</div>
Cesar A. Nau
<div>
Assistant Director</div>
<div>Fordham University | IT Customer Care</div>
<div>718.817.4598</div>
</div>
<br>
</div>
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</p>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
<a class="moz-txt-link-abbreviated" href="mailto:cjrounds@ucsc.edu">cjrounds@ucsc.edu</a>
(831) 459-5757</pre>
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