[37719] in Resnet-Forum
Re: Team Dynamix - Project Management/Ticketing
daemon@ATHENA.MIT.EDU (Bud Hiller)
Thu Dec 6 08:40:57 2012
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Date: Thu, 6 Dec 2012 08:39:58 -0500
Reply-To: bud.hiller@bucknell.edu
From: Bud Hiller <dhiller@bucknell.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <948CAF6E8BFBA54E83F7772A60FAFFFF828DBBE7@UWRFMBX01.servers.uwrf.edu>
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Steven,
We could have written that posting about Team Dynamix - we were using HEAT
by FrontRange for ticketing, and now we're going to be using a blended Team
Dynamix solution. And just like you, the admin staff who made the decision
were looking solely at Project Management, with ticketing as an additional
sidelight. We're moving to it in the spring - so I too would love to hear
what anyone else has experienced with the ticketing side of Team Dynamix.
Bud Hiller
Bucknell Univ
Lewisburg, PA
On Thu, Dec 6, 2012 at 8:25 AM, Steven Meads <steven.meads@uwrf.edu> wrote:
> Hello,****
>
> ** **
>
> We are investigating Team Dynamix HE (http://www.teamdynamixhe.com/) as a
> project management solution for IT. We are currently using BMC Footprint=
s
> as our primary ticket tracking software. I=92ve been extremely happy wit=
h
> the capabilities of the product.****
>
> ** **
>
> More recently our management has been exploring a project management
> solution. While attending Educause a few managers watched a demo by Team
> Dynamix and really liked what they saw. Team Dynamix would replace
> Footprints and offer a blended solution.****
>
> ** **
>
> I have repercussions, as the product doesn=92t seem to be able to automat=
e
> workflow to the same level. The team, evaluating the product is primaril=
y
> made up of back end professional staff (our front end is run by student
> staff) and the focus has been on the PM side, not the ticketing side.****
>
> ** **
>
> My question is, has anyone had any experience with Team Dynamix and if so=
,
> what are your feelings on the ticketing piece, or even the PM part?****
>
> ** **
>
> Signed,****
>
> ** **
>
> Nervous.****
>
> ** **
>
> Steven Meads****
>
> Student Support Coordinator****
>
> Division of Technology Services****
>
> University of Wisconsin =96 River Falls****
>
> ** **
> ___________________________________________________ You are subscribed
> to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
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<font color=3D"#000000"><font>Steven,=A0</font></font><div><font color=3D"#=
000000"><font><br></font></font></div><div><font color=3D"#000000"><font>We=
could have written that posting about Team Dynamix - we were using HEAT by=
FrontRange for ticketing, and now we're going to be using a blended Te=
am Dynamix solution. And just like you, the admin staff who made the decisi=
on were looking solely at Project Management, with ticketing as an addition=
al sidelight. We're moving to it in the spring - so I too would love to=
hear what anyone else has experienced with the ticketing side of Team Dyna=
mix.=A0</font></font></div>
<div><font color=3D"#000000"><font><br></font></font></div><div><font color=
=3D"#000000"><font>Bud Hiller</font></font></div><div><font color=3D"#00000=
0"><font>Bucknell Univ</font></font></div><div><font color=3D"#000000"><fon=
t>Lewisburg, PA</font></font></div>
<div class=3D"gmail_extra"><br><br><div class=3D"gmail_quote">On Thu, Dec 6=
, 2012 at 8:25 AM, Steven Meads <span dir=3D"ltr"><<a href=3D"mailto:ste=
ven.meads@uwrf.edu" target=3D"_blank">steven.meads@uwrf.edu</a>></span> =
wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div>
<p class=3D"MsoNormal">Hello,<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">We are investigating Team Dynamix HE (<a href=3D"htt=
p://www.teamdynamixhe.com/" target=3D"_blank">http://www.teamdynamixhe.com/=
</a>) as a project management solution for IT.=A0 We are currently using BM=
C Footprints as our primary ticket tracking software.=A0 I=92ve
been extremely happy with the capabilities of the product.<u></u><u></u></=
p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">More recently our management has been exploring a pr=
oject management solution.=A0 While attending Educause a few managers watch=
ed a demo by Team Dynamix and really liked what they saw.=A0 Team Dynamix w=
ould replace Footprints and offer a blended
solution.<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">I have repercussions, as the product doesn=92t seem =
to be able to automate workflow to the same level.=A0 The team, evaluating =
the product is primarily made up of back end professional staff (our front =
end is run by student staff) and the focus
has been on the PM side, not the ticketing side.<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">My question is, has anyone had any experience with T=
eam Dynamix and if so, what are your feelings on the ticketing piece, or ev=
en the PM part?<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">Signed,<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">Nervous.<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">Steven Meads<u></u><u></u></p>
<p class=3D"MsoNormal">Student Support Coordinator<u></u><u></u></p>
<p class=3D"MsoNormal">Division of Technology Services<u></u><u></u></p>
<p class=3D"MsoNormal">University of Wisconsin =96 River Falls<u></u><u></u=
></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
</div>
</div>
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</p></blockquote></div><br></div>
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