[96507] in North American Network Operators' Group
Re: Best practices for abuse@ mailbox and network abuse complaint
daemon@ATHENA.MIT.EDU (william(at)elan.net)
Fri May 11 22:55:10 2007
Date: Fri, 11 May 2007 20:52:53 -0700 (PDT)
From: "william(at)elan.net" <william@elan.net>
To: John Levine <johnl@iecc.com>
Cc: nanog@nanog.org, kkadow@gmail.com
In-Reply-To: <20070512021835.49221.qmail@simone.iecc.com>
Errors-To: owner-nanog@merit.edu
On Fri, 12 May 2007, John Levine wrote:
>> The issue I see with most of the options (abuse.net, spamcop, etc) is
>
> Hey, leave abuse.net out of this, please. It's just a database of
> contact addresses.
>
> You might want to take a look at Abacus from word-to-the-wise.com.
> It's a ticketing package specifically designed for abuse desks. You
> still have to run your own abuse desk, but it does a lot of the grunt
> work for you.
I think he was asking about reporting abuse and not handling
abuse desk complaints.
Personally I generally report non-spam complaints to same abuse
designated mailbox (it is abuse after all) but also CC data from
abuse contacts from ASN whois.
--
William Leibzon
Elan Networks
william@elan.net
