[96506] in North American Network Operators' Group
Re: Best practices for abuse@ mailbox and network abuse complaint handling?
daemon@ATHENA.MIT.EDU (John Levine)
Fri May 11 22:26:36 2007
Date: 12 May 2007 02:18:35 -0000
From: John Levine <johnl@iecc.com>
To: nanog@nanog.org
In-Reply-To: <dc718edc0705111510g7a7ed0d9x747ebd83079cc1d2@mail.gmail.com>
Cc: kkadow@gmail.com
Errors-To: owner-nanog@merit.edu
>The issue I see with most of the options (abuse.net, spamcop, etc) is
Hey, leave abuse.net out of this, please. It's just a database of
contact addresses.
You might want to take a look at Abacus from word-to-the-wise.com.
It's a ticketing package specifically designed for abuse desks. You
still have to run your own abuse desk, but it does a lot of the grunt
work for you.
Regards,
John Levine, johnl@iecc.com, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be, http://www.johnlevine.com, ex-Mayor
"More Wiener schnitzel, please", said Tom, revealingly.
