[63675] in North American Network Operators' Group
Customer support tutorial
daemon@ATHENA.MIT.EDU (Howard C. Berkowitz)
Thu Oct 9 12:03:49 2003
Date: Thu, 9 Oct 2003 12:00:09 -0400
To: nanog@merit.org
From: "Howard C. Berkowitz" <hcb@gettcomm.com>
Errors-To: owner-nanog-outgoing@merit.edu
I was about to answer a request for my presentation about customer
support, but I had a cat-on-keyboard exploit and I don't know who
asked.
In any event, the Atlanta presentation is at
http://www.nanog.org/mtg-0102/cust.html
I did it as a two-part with an intermediate BGP tutorial. In one of
the two, there is an RFC 2270 slide. Please, please ignore it -- my
brain went out to lunch on that one!
Actually, this raises the interesting point -- is there an interest
in updating and having running commentary on older presentations,
keeping some content up to date? Is this something the NANOG site
could support?
