[63674] in North American Network Operators' Group
RE: Finding clue at comcast.net
daemon@ATHENA.MIT.EDU (Miles Fidelman)
Thu Oct 9 11:56:37 2003
Date: Thu, 9 Oct 2003 11:55:07 -0400 (EDT)
From: Miles Fidelman <mfidelman@civicnet.org>
To: <nanog@merit.org>
In-Reply-To: <p0510033cbbab2bd3d7c4@[192.168.0.2]>
Errors-To: owner-nanog-outgoing@merit.edu
On Thu, 9 Oct 2003, Howard C. Berkowitz wrote:
> At 9:29 AM -0500 10/9/03, Austad, Jay wrote:
> >Comcast's phone support department is the *worst*, WORST, I've ever dealt
> >with. I think they are outsourced, they have to go by a script, and many of
>
> On the couple of occasions where I got escalation, I once had an
> informal conversation with a 3rd level. Their phone center is in
> Halifax, NS -- didn't find out if it is outsourced or not. While the
Anybody know to what extent Comcast and the old MediaOne/ATTBI customer
support organizations have been merged?
All of this sounds like classic MediaOne/ATTBI. I'm on the local cable
board, which gets me a few phone numbers one level up the escalation
chain, but still.... I do remember a few months back, on the weekend,
hiking in the woods, when I got a callback from a tech. in Candada, who
was also calling from his cell phone on his day off. This was part of a
6-month, ongoing problem that turned out to result from a memory leak in
the nearest poletop box serving my home - it turns out that this specific
box hadn't received the upgrade that fixed a problem that the industry
knew about for a year.
Sigh...
Miles Fidelman
