[52185] in North American Network Operators' Group
Re: Popular trouble ticket management system for IP NOC
daemon@ATHENA.MIT.EDU (jeffrey.arnold)
Thu Sep 19 03:19:17 2002
Date: Thu, 19 Sep 2002 03:18:40 -0400 (EDT)
From: "jeffrey.arnold" <jba@analogue.net>
To: Yu Ning <yuning@cndata.com>
Cc: nanog@merit.edu
In-Reply-To: <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAixFEnoi01BG5vQAQSy1EScKAAAAQAAAAXTIIt6dQ/kKrsy4VaRrJ4wEAAAAA@cndata.com>
Errors-To: owner-nanog-outgoing@merit.edu
On Thu, 19 Sep 2002, Yu Ning wrote:
:: Have any idea of the current popular trouble ticket system for the NOC ?
:: The system used to accept, dispatch, close, store and search trouble
:: ticket or customer case ? It's pretty much a NOC work flow system,
:: but more focused on IP NOC.
::
Definitely check the archives, this comes up often:
http://www.merit.edu/mail.archives/nanog/
I've seen everything from $100 pc's running RT to multimillion dollar distributed
remedy installs used successfully. I personally use RT 1.0, and like it.
RT is available at: http://www.bestpractical.com
-jba
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[jba@analogue.net] :: analogue.networks.nyc :: http://analogue.net
