[52183] in North American Network Operators' Group
Popular trouble ticket management system for IP NOC
daemon@ATHENA.MIT.EDU (Yu Ning)
Thu Sep 19 02:46:36 2002
Date: Thu, 19 Sep 2002 14:44:36 +0800
From: Yu Ning <yuning@cndata.com>
To: nanog@merit.edu
Errors-To: owner-nanog-outgoing@merit.edu
Hi nanog,
Have any idea of the current popular trouble ticket system for the NOC ?
The system used to accept, dispatch, close, store and search trouble
ticket
or customer case ? It's pretty much a NOC work flow system, but more
focused
on IP NOC.
So what's the popular one ? How about HP help desk, or CA ? Any other ?
thanks for any input.
Yu Ning
______________________________________
(Mr.) Yu Ning, Vice Director
Networking & Engineering Dep.
North Telecom BU, China Telecom
Beijing, P.R.China +86-10-66501239
Personal Page-> http://navidog.126.com
______________________________________
