[52184] in North American Network Operators' Group
RE: Popular trouble ticket management system for IP NOC
daemon@ATHENA.MIT.EDU (Michael Hallgren)
Thu Sep 19 03:11:32 2002
Reply-To: <m.hallgren@free.fr>
From: "Michael Hallgren" <m.hallgren@free.fr>
To: <nanog@merit.edu>
Cc: "Yu Ning" <yuning@cndata.com>
Date: Thu, 19 Sep 2002 09:10:57 +0200
In-Reply-To: <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAixFEnoi01BG5vQAQSy1EScKAAAAQAAAAXTIIt6dQ/kKrsy4VaRrJ4wEAAAAA@cndata.com>
Errors-To: owner-nanog-outgoing@merit.edu
Hi Yu,
>Hi nanog,
>
>Have any idea of the current popular trouble ticket system for the NOC ?
>The system used to accept, dispatch, close, store and search trouble
>ticket
>or customer case ? It's pretty much a NOC work flow system, but more
>focused
>on IP NOC.
>
>So what's the popular one ? How about HP help desk, or CA ? Any other ?
>
Maybe URL:
http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/
would be of interest to you.
mh
>
>thanks for any input.
>
>Yu Ning
>______________________________________
>
>(Mr.) Yu Ning, Vice Director
>Networking & Engineering Dep.
>North Telecom BU, China Telecom
>Beijing, P.R.China +86-10-66501239
>Personal Page-> http://navidog.126.com
>______________________________________
