[50735] in North American Network Operators' Group
Re: ticket tracking
daemon@ATHENA.MIT.EDU (gg)
Thu Aug 8 04:25:25 2002
From: "gg" <ggregory@affinitas.net>
To: "Scott Granados" <scott@graphidelix.net>, <nanog@merit.edu>
Date: Mon, 8 Jul 2002 03:27:05 -0500
Errors-To: owner-nanog-outgoing@merit.edu
WebTTS with quite a few modifications.
If you know Perl or have an inhouse Perl Expert then I highly reccomend it.
We have modified the script to the point that you can query tickets (we
ported to run the ticketing system of a Postgresql database running on
FreeBSD-source available to anyone that wants it (just e-mail me)) based on
a great number of statements. We have also added pages to the system and
have devided the system into different groups. For example;
From the main screen you can select to open a ticket with our Applications
Development team, The help-Desk, our telcom group, or The Network group
(well just one member there - ME!), or The Security group (oh, wait that's
me too...LOL).
I am further able to query our IP addressing system (North Star) from the
WebTTS search screen, or vice versa. This is helpfull for when looking at
entries for a particular IP address (I can pull the tickets and the North
Star info at the same time). This is nice!
Gerardo Gregory
----- Original Message -----
From: "Scott Granados" <scott@graphidelix.net>
To: <nanog@merit.edu>
Sent: Wednesday, August 07, 2002 11:01 PM
Subject: ticket tracking
>
> While we're talking about change management...
>
> What are people using for ticket tracking for support issues. Is it all
> remedy or what do people like to use.
>
> Feel free to answer off list:).
>
> Scott
>
>
