[50189] in North American Network Operators' Group
OT: If you thought Y2K was bad, wait until cyber-security hits
daemon@ATHENA.MIT.EDU (Rowland, Alan D)
Mon Jul 22 13:03:01 2002
From: "Rowland, Alan D" <alan_r1@corp.earthlink.net>
To: nanog@merit.edu
Date: Mon, 22 Jul 2002 10:00:44 -0700
Errors-To: owner-nanog-outgoing@merit.edu
(shooting self in foot...)
Just eliminate tech support and proprietary software! "A list of our
settings is available at www.domain.com/settings. And don't call us with
tech problems. We don't do tech support."
I know of at least one ISP out there already doing this. Not that they're
highly successful, but imagine not having to tell someone, "Yes, your
username and password are case sensitive and must be spelled exactly as
supplied. And it's .net, not .com" ever again.
Or alternately just require registration through a BBS system as a clue
test. :)
(Waiting for visit from the sales/marketing/shareholder folk...)
Best regards,
_________________________
Alan Rowland
-----Original Message-----
From: Valdis.Kletnieks@vt.edu [mailto:Valdis.Kletnieks@vt.edu]
Sent: Saturday, July 20, 2002 10:03 PM
To: Scott Francis
Cc: nanog@merit.edu
Subject: Re: If you thought Y2K was bad, wait until cyber-security hits
Snip...
I'll personally nominate for sainthood anybody who figures out how to make
it work for an ISP's terms of service. ;)
--
Valdis Kletnieks
Computer Systems Senior Engineer
Virginia Tech
