[34478] in North American Network Operators' Group
Re: Managing task lists
daemon@ATHENA.MIT.EDU (J.D. Falk)
Wed Feb 7 18:11:37 2001
Date: Wed, 7 Feb 2001 15:05:25 -0800
From: "J.D. Falk" <jdfalk@mail-abuse.org>
To: nanog@merit.edu
Message-ID: <20010207150525.O75621@mail-abuse.org>
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In-Reply-To: <20010207225500.20190.qmail@prophecy.lightbearer.com>; from lucifer@lightbearer.com on Wed, Feb 07, 2001 at 02:55:00PM -0800
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On 02/07/01, lucifer@lightbearer.com wrote:
> James S. Smith wrote:
> >
> > What sort of software do people use to manage various tasks? Something
> > like a helpdesk or ticketing system, where users can report problems, etc.
>
> WebRT, though it's really only suited to a rather small setup unless you
> tweak it by hand some (we're mostly using it to track software development
> bug reports, as opposed to task management).
There've been a lot of improvements made to RT since it was
called "WebRT" -- including a total rewrite, which is now in
beta. http://www.fsck.com/projects/rt/ has info.
--
J.D. Falk "The Internet isn't just a publishing medium or a
Product Manager medium for commerce, it's a social medium."
Mail Abuse Prevention System LLC -- Howard Rheingold
