[34479] in North American Network Operators' Group
Re: Managing task lists
daemon@ATHENA.MIT.EDU (SMcGrath@dhhs.state.nh.us)
Wed Feb 7 18:21:20 2001
To: nanog@merit.edu
Message-ID: <OFA978A139.4627BD6D-ON852569EC.007FF663@dhhs.state.nh.us>
From: SMcGrath@dhhs.state.nh.us
Date: Wed, 7 Feb 2001 18:18:12 -0500
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---------------------- Forwarded by Scott
McGrath/InformationSystems/Hazen/DHHS on 02/07/2001 06:18 PM
---------------------------
Scott McGrath
02/07/2001 06:17 PM
To: "J.D. Falk" <jdfalk@mail-abuse.org>
cc:
Subject: Re: Managing task lists (Document link: Scott McGrath)
We used Remedy to manage trouble reporting and follow up until we went with
a system which was developed specifically to meet our staff and user needs.
Scott
"J.D. Falk" <jdfalk@mail-abuse.org>@merit.edu on 02/07/2001 06:05:25 PM
Sent by: owner-nanog@merit.edu
To: nanog@merit.edu
cc:
Subject: Re: Managing task lists
On 02/07/01, lucifer@lightbearer.com wrote:
> James S. Smith wrote:
> >
> > What sort of software do people use to manage various tasks? Something
> > like a helpdesk or ticketing system, where users can report problems,
etc.
>
> WebRT, though it's really only suited to a rather small setup unless you
> tweak it by hand some (we're mostly using it to track software
development
> bug reports, as opposed to task management).
There've been a lot of improvements made to RT since it was
called "WebRT" -- including a total rewrite, which is now in
beta. http://www.fsck.com/projects/rt/ has info.
--
J.D. Falk "The Internet isn't just a publishing medium or
a
Product Manager medium for commerce, it's a social
medium."
Mail Abuse Prevention System LLC -- Howard Rheingold
