[31570] in North American Network Operators' Group
RE: UUnet trouble ticket and response time
daemon@ATHENA.MIT.EDU (Kevin Santamaria)
Fri Sep 29 12:39:20 2000
Message-ID: <030C57A710ABD1118E4D0060B057C40802A8FBB1@fastdarth.linkusa.com>
From: Kevin Santamaria <kevin_santamaria@globalcrossing.com>
To: 'Craig Holland' <cholland@yahoo-inc.com>,
Hank Nussbacher <hank@att.net.il>, nanog@merit.edu
Date: Fri, 29 Sep 2000 11:37:13 -0500
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It's possibly the MCI WorldCom operations syndrome: "Ignore
the issue, then construct a plausible excuse if the issue does not go away!"
Please wait for the excuse. Its coming. -;)
Kevin
-----Original Message-----
From: Craig Holland
[mailto:cholland@yahoo-inc.com]
Sent: Friday, September 29, 2000 11:19 AM
To: Hank Nussbacher; nanog@merit.edu
Subject: RE: UUnet trouble ticket and
response time
Ya...I have many circuits w/ UUNet, and I've
noticed a considerable drop in
their 'help-desk' responce. Hell, I don't
even get an email back anymore
saying that they received my email. It
seems I find routing issues before
they do, and when I do, they don't even let
me know if they are working on
them or anything.
craig
> -----Original Message-----
> From: owner-nanog@merit.edu
[mailto:owner-nanog@merit.edu]On Behalf Of
> Hank Nussbacher
> Sent: Thursday, September 28, 2000 11:35
PM
> To: nanog@merit.edu
> Subject: UUnet trouble ticket and response
time
>
>
>
> Apologies in advance:
>
> Uunet placed a route object in RADB with
origin AS701, even
> though the /24
> belonged to us and messed up certain
routings in certain places. So we
> sent them the problem and got issued a
trouble ticket (UU2282116) on Sept
> 9. Till today, even after repeated emails
to them on this TT, we
> received
> not a single response over the course of 3
weeks. In the end, MERIT went
> in and removed the brain-dead /24 route
object.
>
> Is this how UUnet operates these days?
>
> -Hank
>
>
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<P><FONT COLOR=3D"#000080" FACE=3D"Tahoma">It's possibly the MCI =
WorldCom operations syndrome: "Ignore the issue, then construct a =
plausible excuse if the issue does not go away!"</FONT></P>
<P><FONT COLOR=3D"#000080" FACE=3D"Tahoma">Please wait for the excuse. =
Its coming. -;)</FONT>
</P>
<P><FONT COLOR=3D"#000080" FACE=3D"Tahoma">Kevin</FONT>
</P>
<UL><UL><UL><UL>
<P><A NAME=3D"_MailData"><FONT COLOR=3D"#000080" =
FACE=3D"Tahoma">-----Original Message-----</FONT></A>
<BR><B><FONT COLOR=3D"#000080" FACE=3D"Tahoma">From: Craig =
Holland [<A =
HREF=3D"mailto:cholland@yahoo-inc.com">mailto:cholland@yahoo-inc.com</A>=
]</FONT></B>
<BR><B><FONT COLOR=3D"#000080" =
FACE=3D"Tahoma">Sent: </FONT></B> <FONT COLOR=3D"#000080" =
FACE=3D"Tahoma">Friday, September 29, 2000 11:19 AM</FONT>
<BR><B><FONT COLOR=3D"#000080" =
FACE=3D"Tahoma">To: </FONT></B> <FONT =
COLOR=3D"#000080" FACE=3D"Tahoma">Hank Nussbacher; =
nanog@merit.edu</FONT>
<BR><B><FONT COLOR=3D"#000080" =
FACE=3D"Tahoma">Subject: </FONT=
></B> <FONT COLOR=3D"#000080" FACE=3D"Tahoma">RE: UUnet trouble ticket =
and response time</FONT>
</P>
<BR>
<P><FONT COLOR=3D"#000080" FACE=3D"Tahoma">Ya...I have many circuits w/ =
UUNet, and I've noticed a considerable drop in</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">their 'help-desk' =
responce. Hell, I don't even get an email back anymore</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">saying that they received =
my email. It seems I find routing issues before</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">they do, and when I do, =
they don't even let me know if they are working on</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">them or anything.</FONT>
</P>
<P><FONT COLOR=3D"#000080" FACE=3D"Tahoma">craig</FONT>
</P>
<P><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> -----Original =
Message-----</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> From: =
owner-nanog@merit.edu [<A =
HREF=3D"mailto:owner-nanog@merit.edu">mailto:owner-nanog@merit.edu</A>]O=
n Behalf Of</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> Hank Nussbacher</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> Sent: Thursday, =
September 28, 2000 11:35 PM</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> To: =
nanog@merit.edu</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> Subject: UUnet trouble =
ticket and response time</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> Apologies in =
advance:</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> Uunet placed a route =
object in RADB with origin AS701, even</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> though the /24</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> belonged to us and =
messed up certain routings in certain places. So we</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> sent them the problem =
and got issued a trouble ticket (UU2282116) on Sept</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> 9. Till today, =
even after repeated emails to them on this TT, we</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> received</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> not a single response =
over the course of 3 weeks. In the end, MERIT went</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> in and removed the =
brain-dead /24 route object.</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> Is this how UUnet =
operates these days?</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">> -Hank</FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR><FONT COLOR=3D"#000080" FACE=3D"Tahoma">></FONT>
<BR>
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