[31569] in North American Network Operators' Group
RE: UUnet trouble ticket and response time
daemon@ATHENA.MIT.EDU (Craig Holland)
Fri Sep 29 12:24:57 2000
From: "Craig Holland" <cholland@yahoo-inc.com>
To: "Hank Nussbacher" <hank@att.net.il>, <nanog@merit.edu>
Date: Fri, 29 Sep 2000 09:19:09 -0700
Message-ID: <NCBBKMGLNDBGPPFNMLOAAEHKJAAA.cholland@yahoo-inc.com>
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
In-Reply-To: <4.3.2.7.2.20000929082300.00ac4c90@max.ibm.net.il>
Errors-To: owner-nanog-outgoing@merit.edu
Ya...I have many circuits w/ UUNet, and I've noticed a considerable drop in
their 'help-desk' responce. Hell, I don't even get an email back anymore
saying that they received my email. It seems I find routing issues before
they do, and when I do, they don't even let me know if they are working on
them or anything.
craig
> -----Original Message-----
> From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
> Hank Nussbacher
> Sent: Thursday, September 28, 2000 11:35 PM
> To: nanog@merit.edu
> Subject: UUnet trouble ticket and response time
>
>
>
> Apologies in advance:
>
> Uunet placed a route object in RADB with origin AS701, even
> though the /24
> belonged to us and messed up certain routings in certain places. So we
> sent them the problem and got issued a trouble ticket (UU2282116) on Sept
> 9. Till today, even after repeated emails to them on this TT, we
> received
> not a single response over the course of 3 weeks. In the end, MERIT went
> in and removed the brain-dead /24 route object.
>
> Is this how UUnet operates these days?
>
> -Hank
>
>
